With elevated views of the city and situated right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel boasts an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property. Housed in contemporary glass building, the hotel is only 1 km away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 17 km away. Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite. At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness centre and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services. Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

JEN by Shangri-La
Hotel chain/brand
JEN by Shangri-La

Property highlights

Situated in the best rated area in Singapore, this hotel has an excellent location score of 9.4

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Continental, Buffet

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 single beds
1 extra-large double bed
1 extra-large double bed
2 single beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 sofa bed
and
1 large double bed
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Guest reviews

Categories:

Staff
8.9
Facilities
8.8
Cleanliness
9.1
Comfort
9.2
Value for money
8.0
Location
9.4
Free WiFi
8.9
High score for Singapore

Select topics to read reviews:

Guests who stayed here loved

  • Tamara
    Australia Australia
    The property was clean and breakky was amazing and it was so close to mrt, so very handy!!
  • Joanne
    Canada Canada
    Easy check in/check out. Concierge service. Very spacious and comfortable room.
  • Nicola
    New Zealand New Zealand
    Great location, although took a while to master getting through the mall to the hotel. Terrific breakfast. Great staff. Will return
  • David
    Switzerland Switzerland
    good location next to orchard road. enjoyed that our room had a view to marina bay sands. very cool roof top pool where we enjoyed also 2 evenings, with drinks and swimming with a nice view. Breakfast was huge - a lot of choices. it was good...
  • Yasmin
    Australia Australia
    Everything!! Beds were so comfy, loved the shampoo and bodywash products, pool was the best, club room was nice, staff were great. The robot was cute.
  • Jason
    South Africa South Africa
    The JEN was a great place to stay, location is really good, staff very helpful and friendly
  • Lea
    Germany Germany
    Great location, spacious rooms for amazing views, very friendly and welcoming staff.
  • Jasbir
    United Kingdom United Kingdom
    Excellent location, the hotel was spotless and the staff were polite and attentive
  • Maria
    France France
    Excellent service, very central location, comfortable and clean. I most especially appreciated that they kept the items we left after check out for us to reclaim them when we got back in Singapore.
  • Stefan
    Germany Germany
    Perfect location. Nice rooms and great rooftop swimming pool.

Hotel surroundings

Restaurants
1 restaurant on site

  • Makan@Jen
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Modern

Facilities of JEN Singapore Orchardgateway by Shangri-La
Great facilities! Review score, 8.8

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Free parking
  • Fitness centre
  • Restaurant
  • 24-hour front desk
  • Tea/coffee maker in all rooms

Bathroom

  • Toilet paper
  • Towels
  • Additional toilet
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer

Bedroom

  • Linen
  • Wardrobe or closet
  • Alarm clock

View

  • View

Outdoors

  • Sun terrace

Kitchen

  • Electric kettle

Room Amenities

  • Clothes rack

Activities

  • Bicycle rental
  • Happy hour
    Additional charge

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Free public parking is possible on site (reservation is not needed).

    Reception services

    • Private check-in/check-out
    • Concierge service
    • Luggage storage
    • Currency exchange
    • Express check-in/check-out
    • 24-hour front desk

    Entertainment and family services

    • Babysitting/child services
      Additional charge

    Cleaning services

    • Daily housekeeping
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge

    Business facilities

    • Fax/photocopying
    • Meeting/banquet facilities

    Safety & security

    • Safety deposit box

    General

    • Vending machine (snacks)
    • Vending machine (drinks)
    • Air conditioning
    • Wake-up service
    • Car hire
    • Packed lunches
    • Carpeted
    • Lift
    • Family rooms
    • Ironing facilities
    • Facilities for disabled guests
    • Non-smoking rooms
    • Iron
    • Wake up service/Alarm clock
    • Room service

    Accessibility

    • Upper floors accessible by elevator

    Outdoor swimming pool
    Free!

    • Open all year
    • Pool with view
    • Pool/beach towels
    • Pool bar

    Wellness

    • Fitness centre

    Languages spoken

    • English
    • Hindi
    • Japanese
    • Korean
    • Malay
    • Chinese

    House rules
    JEN Singapore Orchardgateway by Shangri-La takes special requests - add in the next step!

    Check-in
    From 15:00
    Check-out
    Until 12:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Children and beds

    Child policies

    Children of any age are welcome.

    Children 12 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 3 years
    Extra bed upon request
    S$ 90 per child, per night
    Cot upon request
    Free
    4 - 11 years
    Extra bed upon request
    S$ 90 per child, per night
    12+ years
    Extra bed upon request
    S$ 90 per person, per night

    Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

    The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

    All cots and extra beds are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Accepted payment methods
    American ExpressVisaMastercardDiners ClubJCBUnionPay credit cardCash

    The fine print
    Need-to-know information for guests at this property

    Please note that the swimming pool's operating hours are from 06:00 to 23:00. The payable total price may be increased by 1% due to the GST increase in 2024.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    FAQs about JEN Singapore Orchardgateway by Shangri-La

    • JEN Singapore Orchardgateway by Shangri-La offers the following activities / services (charges may apply):

      • Fitness centre
      • Swimming Pool
      • Happy hour
      • Bicycle rental
    • Room options at JEN Singapore Orchardgateway by Shangri-La include:

      • Double
      • Twin
      • Family
    • Yes, JEN Singapore Orchardgateway by Shangri-La is popular with guests booking family stays.

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Check-in at JEN Singapore Orchardgateway by Shangri-La is from 15:00, and check-out is until 12:00.

    • Guests staying at JEN Singapore Orchardgateway by Shangri-La can enjoy a highly-rated breakfast during their stay (guest review score: 8.2).

      Breakfast option(s) include:

      • Continental
      • Buffet
    • The prices at JEN Singapore Orchardgateway by Shangri-La may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • JEN Singapore Orchardgateway by Shangri-La is 1.1 miles from the centre of Singapore. All distances are measured in straight lines. Actual travel distances may vary.

    • JEN Singapore Orchardgateway by Shangri-La has 1 restaurant:

      • Makan@Jen