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Located in Bukit Mertajam, 5.7 miles from Sunway Carnival Mall, Citadines Prai Penang has accommodations with an outdoor swimming pool, free private parking and a fitness center. The property is around 8.4 miles from Penang Bridge, 13 miles from Queensbay Mall and 15 miles from 1st Avenue Penang. The hotel has a hot tub, a 24-hour front desk and free WiFi. At the hotel, the rooms come with a desk, a flat-screen TV, a private bathroom, bed linen and towels. All rooms at Citadines Prai Penang feature air conditioning and a closet. Buffet and halal breakfast options are available every morning at the accommodation. Penang Times Square is 15 miles from Citadines Prai Penang, while Rainbow Skywalk at Komtar is 15 miles from the property. The nearest airport is Penang International, 15 miles from the hotel, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Citadines
Hotel chain/brand
Citadines

Property highlights

Top Location: Highly rated by recent guests (8.7)

Breakfast Info

Halal, Buffet

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 queen bed
2 twin beds
Bedroom 1
1 queen bed
Bedroom 2
2 twin beds
Bedroom 1
1 queen bed
Bedroom 2
2 twin beds
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
8.7
Facilities
8.7
Cleanliness
8.9
Comfort
8.9
Value for money
8.6
Location
8.7
Free Wifi
8.2
High score for Bukit Mertajam

Select topics to read reviews:

Guests who stayed here loved

  • Karen
    Malaysia Malaysia
    A comfortable place to stay, varieties of restaurants and shops within walking distance, near the link to Penang Island, and chartered transport to the airport. The studio has the bedroom separated from the sitting room. The counter staff is...
  • Sue
    Malaysia Malaysia
    Free coffee available 24 hours at the lobby. Great location, lots of eatery nearby the hotel. Rooftop swimming pool.
  • Dhya
    Malaysia Malaysia
    - The staffs at reception. - The extended hours. - The facilities in the unit/room.
  • Suhaimi
    Malaysia Malaysia
    This is my second time with Citadines (the first one was at Georgetown branch). I've loved Citadines since then. Everything is perfect.
  • Andyheng
    Singapore Singapore
    Convince location with many good restaurants around the vicinity. Clean and comfortable room.
  • Aysar
    Malaysia Malaysia
    Lots of hangers 😆 I like everything from deco, lighting, utilities, facilities, etc For sure will repeat for next staycation
  • Ahmad
    Malaysia Malaysia
    Nice hotel to stay with family. The staffs at the dining hall are really helpful and friendly
  • A
    Angelina
    Australia Australia
    Loved the rooms, the staff, the facilities. Comfort plus. Service 10 out of 10.Rooms are well equipped. Clean and cheery. No complaints but your cleaning staff need to be more careful in the way they clean the bathrooms and shower recesses if you...
  • Afzan
    Malaysia Malaysia
    The location was just perfect since I'm travelling to UiTM Permatang Pauh. The surrounding offers a lot option form shopping to food. Good value for money for 2 rooms accommodation.
  • Brian
    United States of America United States of America
    Friendly staff, nice building and comfortable rooms.

Hotel area info

Amenities of Citadines Prai Penang
Great facilities! Review score, 8.7

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Non-smoking rooms
  • Airport shuttle
  • Fitness center
  • Family rooms
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Bidet
  • Towels/Sheets (extra fee)
  • Slippers
  • Private Bathroom
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet

Kitchen

  • Microwave
  • Refrigerator
  • Kitchenette

Pets
Pets are allowed on request. Charges may apply.

Activities

  • Happy hour
    Additional charge

Living Area

  • Sofa
  • Desk

Media & Technology

  • Flat-screen TV
  • Telephone

Internet
Wifi is available in the rooms and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).

    Services

    • Shuttle service
      Additional charge
    • Wake-up service
    • Laundry
      Additional charge
    • Airport shuttle
      Additional charge
    • 24-hour front desk

    Front Desk Services

    • Invoice provided

    Safety & security

    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • 24-hour security
    • Safe

    General

    • Designated smoking area
    • Air conditioning
    • Smoke-free property
    • Soundproof rooms
    • Elevator
    • Family rooms
    • Ironing facilities
    • Non-smoking rooms
    • Iron

    Accessibility

    • Upper floors accessible by elevator

    Outdoor swimming pool
    Free!

    • Open all year
    • All ages welcome

    Spa

    • Fitness
    • Hot tub/Jacuzzi
    • Fitness center

    Languages Spoken

    • English

    House rules
    Citadines Prai Penang takes special requests – add in the next step!

    Check-in
    From 3:00 PM
    Guests are required to show a photo ID and credit card at check-in.
    You need to let the property know what time you'll be arriving in advance.
    Check-out
    Until 12:00 PM
    Cancellation/ prepayment
    Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Refundable damage deposit
    A damage deposit of MYR 200 is required on arrival. That's about $44. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 7 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 2 years
    Crib upon request
    MYR 0 per child, per night

    The number of cribs allowed depends on the option you choose. Check your selected option for more info.

    There are no extra beds available at this property.

    All cribs are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are allowed on request. Charges may apply.
    Groups
    When booking more than 5 rooms, different policies and additional fees may apply.
    Accepted payment methods
    VisaMastercardJCBCash
    Parties
    Parties/events are not allowed

    The fine print
    Must-know information for guests at this property

    From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

    Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Citadines Prai Penang of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    This property does not accommodate bachelor(ette) or similar parties.

    Guests under the age of 18 can only check in with a parent or official guardian.

    A damage deposit of MYR 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

    FAQs about Citadines Prai Penang

    • Guests staying at Citadines Prai Penang can enjoy a highly-rated breakfast during their stay (guest review score: 5.7).

      Breakfast option(s) include:

      • Halal
      • Buffet
    • Yes, Citadines Prai Penang is popular with guests booking family stays.

    • The prices at Citadines Prai Penang may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Check-in at Citadines Prai Penang is from 3:00 PM, and check-out is until 12:00 PM.

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • Room options at Citadines Prai Penang include:

      • Double
      • Twin
      • Apartment
    • Yes, there's a hot tub. You can find out more about this and the other facilities at Citadines Prai Penang on this page.

    • Citadines Prai Penang offers the following activities/services (charges may apply):

      • Fitness center
      • Hot tub/Jacuzzi
      • Fitness
      • Happy hour
      • Swimming pool
    • Citadines Prai Penang is 2.1 miles from the center of Bukit Mertajam. All distances are measured in straight lines. Actual travel distances may vary.