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Featuring a garden, Kagetsuen offers accommodations in Hakone. Each accommodation at the 4-star ryokan has quiet street views, and guests can enjoy access to a hot spring bath and a public bath. The ryokan features rooms with air conditioning, free private parking, and free Wifi. The ryokan offers a flat-screen TV and a private bathroom with slippers, a hair dryer, and bidet. The ryokan provides some units with mountain views, and every unit comes with a kettle. At the ryokan, every unit is equipped with bed linen and towels. A buffet breakfast is available each morning at Kagetsuen. Guests can enjoy Japanese cuisine in the traditional atmosphere of the on-site restaurant. The ryokan is located in a geothermal area, with a number of hot springs for guests to relax in. You can play table tennis at the accommodation. Hakone-Yumoto Station is 10 miles from Kagetsuen, while Fuji-Q Highland is 29 miles from the property.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Breakfast Info

Buffet

Free Private Parking Available On Site

Public Bath, ​Hot spring bath


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Availability

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Room Type
Number of guests
 
2 twin beds
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Guest reviews

Categories:

Staff
8.5
Facilities
7.6
Cleanliness
8.0
Comfort
8.0
Value for money
7.7
Location
7.7
Free Wifi
7.9
Select topics to read reviews:

Guests who stayed here loved

  • Rhonda
    United States of America United States of America
    Staff was knowledgeable and helpful. The onsens were wonderful!!! Comfortable room and beds. Dinner was spectacular!!
  • Peter
    Japan Japan
    The private hot springs and clean rooms are great.
  • Yumiko
    Japan Japan
    Location was good, as it's next to a bus stop which makes the area accessible. Staff were polite. Service was quick and courteous. The room was clean and had ample space.
  • Kaitlyn
    Japan Japan
    the rooms and onsen were absolutely beautiful, it was comfortable and had amazing skin care and hair care provided in the onsen rooms! Also the staff who took care of us at dinner was such an angel, he helped us to eat our japanese style meal...
  • Gregory
    United States of America United States of America
    Onsen was great, breakfast (buffet style) was great. Within walking distance of both bus stop, cable car station, and visitor information center if you are traveling using public transportation. Nice view of the countryside, including Fuji, from...
  • Jenghis
    United States of America United States of America
    staff was very supportive and helpful, i checked my luggage early and it was waiting in my room. they helped me use a courier service to make it easier to get back to shinjuku, since i didn’t have luggage i was free to explore hakone via boat and...
  • Jennifer
    United States of America United States of America
    My husband and I stayed for three nights while dependent on public transportation. The location is next to a bus stop, 15-20 mins away from the busy town and walking distance to Lake Ashi. We arrived in the evening, after restaurants had closed in...
  • 恵岳
    Japan Japan
    It was very comfortable! We liked wearing the yukata after Onsen But we thought Onsen would be outside, like Anime 😆
  • Elana
    United States of America United States of America
    onsen good for skln. i went to both. b1 and 1. they told me wrong bus from yumoto station si # 4 bus. i suggest buy your breakfast by cc as they got nised uo
  • Landonneur
    United States of America United States of America
    Amazing onsen experience, fantastic breakfast and room was very nice :)

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • is there an osen available for private use?

    There are 4 places of private onsen in this hotel. No reservation and no extra fee will be required. In case all of them are occupied, please wait for..
    Answered on 1 September 2021
  • If we take the Hakone-Tozan railway from Odawara to Gora Station, what's the best way to get to your place? There are 7 adults in our group. Thank you.

    In this case, it will be necessary to change buses at Senkyoro-mae bus stop. First from Gora station, please take S-line bus to there, and get it off,..
    Answered on 4 February 2023
  • Hi do you provide washing machine

    当ホテル内には洗濯機はございません。
    Answered on 2 September 2023
  • Is it possible to drop off luggage prior to check-in?

    Yes, we can keep your luggage prior to check-in.
    Answered on 8 January 2023
  • Do you have dinner buffet?

    No, Japanese Kaiseki dinner will be served for the guests who make a reservation up to 1 day before. However, breakfast will be buffet style, except i..
    Answered on 24 September 2021
  • Do you allow tattoos in private onsen

    Yes, tattoos are allowed in private onsen. However, they are not allowed in public onsen or dressing area. Your understanding will be highly appreciat..
    Answered on 16 March 2022
  • Still looking?

Area info

Restaurants
2 Restaurants On Site

  • HINOKI
    • Cuisine
      Japanese
    • Ambience
      Traditional
  • AZALEA

    No additional info available

Amenities of Kagetsuen

Most popular amenities
  • Non-smoking rooms
  • Free parking
  • Hot spring bath
  • Free Wifi
  • 2 restaurants
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Bathtub or shower
  • Slippers
  • Shared toilet
  • Private Bathroom
  • Toilet
  • Hairdryer
  • Shower
Bedroom
  • Linens
Outdoors
  • Garden
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Clothes rack
Activities
  • Karaoke
    Additional charge
  • Ping-pong
Media & Technology
  • Flat-screen TV
  • Telephone
  • TV
Food & Drink
  • Restaurant
Internet
Wifi is available in the rooms and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
    Services
    • Daily housekeeping
    • Vending machine (snacks)
    • Vending machine (drinks)
    • Baggage storage
    • Wake-up service
    • Fax/Photocopying
      Additional charge
    • Meeting/Banquet facilities
      Additional charge
    Safety & security
    • Fire extinguishers
    • Smoke alarms
    • Key access
    General
    • Designated smoking area
    • Air conditioning
    • Elevator
    • Heating
    • Non-smoking rooms
    Accessibility
    • Upper floors accessible by elevator
    Spa
    • Massage chair
    • Full-body massage
    • Public Bath
    • Hot spring bath
    • Massage
      Additional charge
    Languages Spoken
    • English
    • Japanese

    House rules
    Kagetsuen takes special requests – add in the next step!

    Check-in
    From 3:00 PM to 10:00 PM
    Guests are required to show a photo ID and credit card at check-in.
    You need to let the property know what time you'll be arriving in advance.
    Check-out
    From 6:30 AM to 11:00 AM
    Cancellation/ prepayment
    Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 4 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    No age restriction
    There's no age requirement for check-in
    Pets
    Pets are not allowed.
    Accepted payment methods
    American ExpressVisaMastercardDiners ClubJCBNICOSUCUnionPay credit cardCash

    The fine print
    Must-know information for guests at this property

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Kagetsuen of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

    In the event of an early departure, the property will charge you the full amount for your stay.

    When booking half board, note that drinks are not included.

    Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

    Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

    In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

    Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

    FAQs about Kagetsuen

    • Kagetsuen offers the following activities/services (charges may apply):

      • Massage
      • Ping-pong
      • Karaoke
      • Hot spring bath
      • Massage chair
      • Public Bath
      • Full-body massage
    • Room options at Kagetsuen include:

      • Double
      • Twin
      • Family
      • Quad
    • Kagetsuen has 2 restaurants:

      • HINOKI
      • AZALEA
    • The prices at Kagetsuen may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Check-in at Kagetsuen is from 3:00 PM, and check-out is until 11:00 AM.

    • Guests staying at Kagetsuen can enjoy a highly-rated breakfast during their stay (guest review score: 6.2).

      Breakfast option(s) include:

      • Buffet
    • Kagetsuen is 5.6 miles from the center of Hakone. All distances are measured in straight lines. Actual travel distances may vary.