You might be eligible for a Genius discount at Metropole Urban Hotel. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

Featuring a shared lounge, Metropole Urban Hotel in Heraklio Town is located 1.6 km from Venetian Walls. Boasting a bar, the hotel is close to several noted attractions, around 600 metres from Cultural Conference Centre of Heraklion, 1.7 km from Stadium Theodoros Vardinogiannis and 550 m from Historical museum of Crete. The property is 400 m from Heraklion Archaeological Museum and 2.9 km from Municipal Museum of the Battle of Crete and the National Resistance. All rooms are equipped with air conditioning, a flat-screen TV with satellite channels, a kettle, a shower, free toiletries and a desk. Rooms are complete with a private bathroom equipped with a hair dryer, while most rooms also feature a balcony. The units include a wardrobe. A la carte breakfast is is available every morning at the property. Guests enjoy discounted rates at a nearby cafe. With staff speaking Greek, English, German, French, Italian and Spanish, around the clock guidance is available at the Reception. The Minoan Palace of Knossos is 7 km from the hotel, while Koules is 1.5 km from the property. The nearest airport is Heraklion International Airport, 4.5 km from Metropole Urban Hotel.

Couples particularly like the location — they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the real heart of Heraklio Town, this hotel has an excellent location score of 9.7

Breakfast info

Continental


Sign in, save money

To see if you can save 10% or more at this property, sign in
Sign in, save money

Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
or
1 double bed
2 single beds
or
1 double bed
4 single beds
or
2 double beds
1 double bed
and
1 sofa bed
1 double bed
or
2 single beds
2 single beds
or
1 double bed
1 double bed
and
1 sofa bed
or
2 single beds
and
1 sofa bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Guest reviews

Categories:

Staff
9.5
Facilities
8.8
Cleanliness
9.2
Comfort
9.2
Value for money
8.6
Location
9.7
Free WiFi
9.2

Select topics to read reviews:

Guests who stayed here loved

  • Kyriakos
    Greece Greece
    Nice location, very clean, helpful staff ,descent breakfast for the price,will be my first choice when I will be back at Heraklion..
  • Lim
    Singapore Singapore
    The location is very good and breakfast is fantastic!
  • Lina
    United Kingdom United Kingdom
    The location is great - it is in the old town, hence within walking distance to everything needed: monuments, peer, shops, etc. There are several cafes/bars just outside hotel for food or drinks. The staff was friendly and helpful, room rather...
  • Svetlana
    Germany Germany
    The hotel is perfectly placed for exploring the city. Almost all of the main spots are within walking distance, there are a lot of good restaurants and cafes in the vicinity and bus stops nearby for the further destinations. Saying that the staff...
  • Andrei
    Romania Romania
    Our vacation was perfect at Metropole Urban Hotel. Location of the hotel is nearby city centre. We were welcomed from the start by Maria at the reception. She helped us with all the necessary info for the whole vacation. Every day we had the room...
  • Nathalie
    Canada Canada
    It was just perfect! Location, comfort, surrounding restaurants, shopping,…
  • Katharine
    United Kingdom United Kingdom
    Great location in central Heraklion, close to lots of bars and restaurant and overlooking a lovely square next to cathedral. Well appointed stylish rooms, big comfy bed, good air-conditioning and tea and coffee. Staff super friendly and helpful,...
  • David
    Portugal Portugal
    The hotel was great! Very well located, near several restaurants and bars! Staff was kind! Room had everything we needed, however If I had to point out something to improve, I would definitely say breakfast, in terms of variety and service!
  • Alexander
    United Kingdom United Kingdom
    brilliant location for a week wandering around Herakleion, close to all the museums, restaurants and bars. views of the cathedral from the balcony and local cafes directly outside the hotel
  • Alison
    Australia Australia
    Beautiful setting on the cathedral square where locals meet & children play. Classy room with gorgeous view of cathedral & square. Very helpful staff, great restaurants on the square & nearby.

Hotel surroundings

Facilities of Metropole Urban Hotel
Great facilities! Review score, 8.8

Most popular facilities

  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Room service
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower

Bedroom

  • Wardrobe or closet
  • Alarm clock
  • Extra long beds (> 2 metres)

Kitchen

  • Electric kettle
  • Refrigerator

Room Amenities

  • Socket near the bed

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
No parking available.

Reception services

  • Invoice provided
  • Private check-in/check-out
  • Luggage storage
  • Tour desk
  • 24-hour front desk

Entertainment and family services

  • Baby safety gates
  • Baby safety gates

Cleaning services

  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Safety deposit box

General

  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Tile/marble floor
  • Heating
  • Soundproofing
  • Private entrance
  • Car hire
  • Laptop safe
  • Soundproof rooms
  • Lift
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service

Accessibility

  • Upper floors accessible by elevator

Wellness

  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Massage
    Additional charge

Languages spoken

  • German
  • Greek
  • English
  • Spanish
  • French
  • Italian

House rules
Metropole Urban Hotel takes special requests - add in the next step!

Check-in
From 15:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 3 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
VisaMastercardDiners ClubMaestroCash

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Metropole Urban Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

License number: 1101454

FAQs about Metropole Urban Hotel

  • Room options at Metropole Urban Hotel include:

    • Twin/Double
    • Family
    • Suite
    • Triple
  • Metropole Urban Hotel is 650 yards from the centre of Heraklio Town. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Metropole Urban Hotel is from 15:00, and check-out is until 11:00.

  • The prices at Metropole Urban Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Guests staying at Metropole Urban Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 7.3).

    Breakfast option(s) include:

    • Continental
    • À la carte
  • Yes, Metropole Urban Hotel is popular with guests booking family stays.

  • Metropole Urban Hotel offers the following activities / services (charges may apply):

    • Massage
    • Couples massage
    • Neck massage
    • Hand massage
    • Back massage
    • Head massage
    • Foot massage
    • Full body massage