Payment method is via Credit Card. The property accepts all major credit and debit cards (Visa, MasterCard, Amex, Discover, JCB, Dinners, etc). Guest also have the option to pay via bank transfer. Please note all passengers must pay an extra fee of 19% VAT. This fee is not automatically calculated in the total costs for the reservation. Pets upon request. Minimum pet fee USD75, stay more than 8 night pet fee change to USD10 per night. No cats allowed. Please note this property does not include a daily maid service, therefore guests are kindly requested to keep the space tidy and clean. No smoking or parties allowed. Smoking/party evidence will result in stay termination and 200 USD fee. A picture of National Identification Document or Passport must be sent before check in date for security purposes. Any damage or missing items to the property may be discounted from guests CC if its not payed by the guest 5 day after the damage is detected and informed to him. A damage deposit of USD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Volcano Retreat ⅠⅠ of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

This property does not accommodate bachelor(ette) or similar parties.

This property is located in a residential area, and guests are asked to refrain from excessive noise.

Quiet hours are between 20:00:00 and 07:00:00.

Guests will receive a rental agreement which must be signed and returned to the property prior to arrival. If guests don't receive the agreement on time, they should contact the property management company at the number on the booking confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

A damage deposit of $200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.