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One of the best hotel chain at this side of China. Buffet dinner and buffet breakfast gorgeous as usual.

Easy to açcess to shopping and dinning area by foot or by 地鐵. 10 minutes walk to West Lake. And the staffs have helpful and smile manner

We arrived late at the hotel. Had glimpses of the beautiful lightings but rushed for dinner and then to the spa. By 10 pm, all the lights were switched off. Therefore must arrive at the hotel by 3 pm to enjoy the spa and see the evening lights Breakfast was good

It’s inside nature. Very relaxed. The staff was incredible. They invited me to have a complementary dinner and did my laundry with no charge. They were always available for my questions on wechat.

I was very happy with my stay at MK Inn. The room and the entire place were comfortable, and Qing went out of her way to help. Santa Yunshe was a great location, a short walk from West Lake and other interesting and beautiful areas.

Very nice family welcomed us. Lanying gave us good directions for day hikes in the area. Dinner was so good, made with local produce.

The hosts showed me hospitality and kindness. Room confortable, excellent breakfast. It's a strategic location to visit the inner side of west lake and all attractions nearby.

Breakfast was good and overall a very chill place to stay. Cat is very cute and playful. Hosts made a local dinner for us on our last night which was very nice.

Excellent service. Facilities looked very well maintained. Excellent breakfast. We were on our anniversary trip and we got flowers, sweets and fruits when we arrived. Also when we came back from sightseeing we had a bottle a complimentary wine waiting for us. We had a great spa experience. Also decided to have in room dinning and when we asked for another bottle of wine, we go that also complimentary. What a exceptional service level. Thanks for making this a memorable trip for us 😊👍

Xiaolei was always available to answer our questions, recommend restaurants, help with Chinese apps etc. The guest house was generous with extras, e.g. fruit, and gave us a gift of tea as we left. The breakfast was a good variety of different Chinese foods - a rice porridge, steamed buns, fruit, pickled veg, eggs, sweet potato, tea/coffee etc. in a nice balcony location. The decor of the guest house was very good. The West Lake was very accessible by bus, using Alipay.