Located in the heart of a German alpine-inspired, this motel features a continental breakfast and heated outdoor pool. The Chattahoochee River is 10 minutes’ walk away. A small refrigerator, microwave, and cable TV are included in all rooms at Best Western. Select rooms include a spa bath as well. Free property-wide WiFi allows guests to stay in touch with friends and family between hikes through nearby Unicoi State Park 3 miles away. Free on-site parking and vending machines are available. Chattahoochee National Forest and Yonah Mountain, also known as Bear Mountain, are within 8 miles from the property. Yonah Mountain Vineyards are 4 miles away.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

SureStay Hotel by Best Western
Hotel chain/brand
SureStay Hotel by Best Western

Property highlights

Top location: Highly rated by recent guests (9.4)

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
8.9
Facilities
8.3
Cleanliness
8.5
Comfort
8.6
Value for money
8.1
Location
9.4
Free WiFi
8.5
Select topics to read reviews:

Guests who stayed here loved

  • David
    United Kingdom United Kingdom
    Great location to visit the historical locations around town. Hotel and surroundings a very tidy, comfortable bed. Great selection at breakfast
  • Olga
    United States United States
    The property is beautiful, in German style to match the rest of the town. Amenities were nice. Location is great, walking distance to everything. We requested to be moved due to a large family with kids jumping on beds after 10pm on the other side...
  • Sarahy
    Colombia Colombia
    The room was very comfortable, it had everything you needed. The staff was very friendly, the breakfast was good. The hotel is located next to Helen, so, you can walk there, and in front of the hotel is the Georgia Mountain Coaster, so you have a...
  • Michael
    United Kingdom United Kingdom
    Well back from the main road and quiet. Good selection of continental breakfast. Pleasant staff. Good local information sheets.
  • John
    United States United States
    Breakfast was very good, location very close to downtown bars and restaurants.
  • Stacie
    United States United States
    The staff at the SureStay Helen GA were excellent and the location of the hotel was awesome. It was central to everything and within walking distance to amazing restaurants, shopping and a really cool themed town. The breakfast was very substantial.
  • Jeff
    United States United States
    Breakfast was mediocre. Tour bus patrons over crowded the eating area.
  • Martha
    United States United States
    Walking distance to center across the street from Mountain Coaster. Breakfast included was a plus. Has a Pool was clean and covered.
  • Stephanie
    United States United States
    Breakfast was simple, prepacked muffins and breakfast sandwiches mostly, cereal, juices, coffee. Quiet room, clean, nice covered pool, very close to everything!
  • Linda
    United States United States
    The room was spacious, comfortable and clean. The location was excellent for exploring the town of Helen for food, shopping and entertainment.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Is the pool open?

    yes it is open year round
    Answered on 23 October 2021
  • Are all of your rooms non smoking?

    yes
    Answered on 23 January 2020
  • Is the pool open still??

    Yes it is open year round
    Answered on 23 October 2021
  • Which rooms have the jacuzzi in them?

    A few of the king sized rooms have them
    Answered on 23 October 2021
  • Is the pool heated?

    Yes it is at a nice 86 degrees
    Answered on 14 December 2021
  • Is this ground level. I cannot climb steps

    We will do our best to make sure you are on the ground floor
    Answered on 23 July 2022
  • Still looking?

Hotel surroundings

Facilities of SureStay Hotel by Best Western Helen Downtown
Great facilities! Review score, 8.3

Most popular facilities
  • Indoor swimming pool
  • Free WiFi
  • Free parking
  • Non-smoking rooms
  • Facilities for disabled guests
  • Family rooms
  • Tea/coffee maker in all rooms
Bathroom
  • Toilet paper
  • Bath or shower
  • Private bathroom
  • Toilet
  • Hairdryer
  • Shower
Outdoors
  • Outdoor furniture
  • Terrace
  • Garden
Kitchen
  • Coffee machine
  • Microwave
  • Refrigerator
Activities
  • Hiking
  • Golf course (within 3 km)
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Snack bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
    Services
    • Daily housekeeping
    • Wake-up service
    • 24-hour front desk
    • Meeting/banquet facilities
      Additional charge
    Reception services
    • Invoice provided
    Safety & security
    • Fire extinguishers
    • CCTV in common areas
    • Smoke alarms
    • Key card access
    General
    • Carbon monoxide detector
    • Minimarket on site
    • Designated smoking area
    • Air conditioning
    • Non-smoking throughout
    • Heating
    • Family rooms
    • Facilities for disabled guests
    • Non-smoking rooms
    • Iron
    Accessibility
    • Upper floors accessible by stairs only
    Indoor swimming pool
    Free!
    • Open all year
    • Heated pool
    Wellness
    • Sun loungers or beach chairs
    Languages spoken
    • English

    House rules
    SureStay Hotel by Best Western Helen Downtown takes special requests - add in the next step!

    Check-in
    From 15:00
    Guests are required to show a photo identification and credit card upon check-in
    Check-out
    Until 11:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Children and beds

    Child policies

    Children of any age are welcome.

    Children 15 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    Age restriction
    The minimum age for check-in is 21
    Pets
    Pets are not allowed.
    Groups
    When booking more than 9 rooms, different policies and additional supplements may apply.
    Cards accepted at this hotel
    American ExpressVisaMastercardDiscoverCash is not accepted

    The fine print
    Need-to-know information for guests at this property

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    FAQs about SureStay Hotel by Best Western Helen Downtown

    • The prices at SureStay Hotel by Best Western Helen Downtown may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Room options at SureStay Hotel by Best Western Helen Downtown include:

      • Double
      • Quadruple
      • Suite
    • SureStay Hotel by Best Western Helen Downtown is 550 yards from the centre of Helen. All distances are measured in straight lines. Actual travel distances may vary.

    • SureStay Hotel by Best Western Helen Downtown offers the following activities / services (charges may apply):

      • Hiking
      • Golf course (within 3 km)
      • Swimming Pool
    • Check-in at SureStay Hotel by Best Western Helen Downtown is from 15:00, and check-out is until 11:00.

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Yes, SureStay Hotel by Best Western Helen Downtown is popular with guests booking family stays.