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Adjacent to Great Smoky Mountains National Park and 1.1 mi from Ripley's Aquarium and Mountain Mall, the SureStay Plus Hotel by Best Western Gatlinburg includes free continental breakfast, free WiFi, and an outdoor pool. A microwave, small refrigerator, and cable TV as well as a private bathroom are provided in every simply appointed room. Extras include toiletries, towels, and linens. A 24-hour reception and vending machine for snacks and drinks are on site. Free parking is also provided by SureStay Plus Hotel by Best Western Gatlinburg. Great Smoky Mountains National Park is 1312 ft from the hotel, while Ober Gatlinburg Amusement Park tram elevator is 9 minutes' walk away. Guests can visit Cataract Falls, which is 6 minutes' drive by car or 45 minutes' walk along the Gatlinburg Trail.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

SureStay Plus Hotel by Best Western
Hotel chain/brand
SureStay Plus Hotel by Best Western

Property highlights

Located in the best-rated area in Gatlinburg, this hotel has an excellent location score of 8.9

Breakfast Info

American

Free private parking available at the hotel


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Availability

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Room Type
Number of guests
 
2 queen beds
1 sofa bed
and
2 queen beds
1 king bed
1 king bed
1 king bed
1 king bed
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Guest reviews

Categories:

Staff
8.4
Facilities
8.2
Cleanliness
8.3
Comfort
8.4
Value for money
8.5
Location
8.9
Free Wifi
7.9

Select topics to read reviews:

Guests who stayed here loved

  • Sheila
    the United States the United States
    The rooms were spacious and the staff was excellent
  • Guthrie
    the United States the United States
    Clean room, great guy at front desk cant remember his name but was very informal.
  • Kristin
    the United States the United States
    We were very impressed with how clean the rooms were kept. The complimentary breakfast was really good and had several options to choose from for anyone with picky kids! The views of the river and mountains were beautiful too. Walking distance to...
  • Sanders
    the United States the United States
    Loved seeing the bears and our room over looking the creek.
  • Paulette
    the United States the United States
    The rooms are incredibly spacious and the bed comfortable.
  • David
    the United States the United States
    My favorite part was the greeting at check in, the lady from Jamaica was so nice, helpful, and very beautiful. The room was very clean, and enjoyed the balcony over the river. Location is great.
  • Charles
    the United States the United States
    Loved the balcony over looking the creek and the covered parking was nice. Room was huge, very clean and beds very comfortable!!
  • Ronald
    the United States the United States
    Good location, comfortable room/bed, and a very reasonable rate. Within walking distance to shops and restaurants. Breakfast was good. Will stay there again
  • Michael
    the United States the United States
    Hotel location was good and room was very comfortable. All appliances worked.
  • Diana
    the United States the United States
    The room was clean and very room and close to the strip.

Hotel area info

Amenities of SureStay Plus Hotel by Best Western Gatlinburg
Great facilities! Review score, 8.2

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Non-smoking rooms
  • Family rooms
  • Facilities for disabled guests
  • 24-hour front desk
  • Elevator
  • Tea/Coffee Maker in All Rooms
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linens
  • Alarm clock

View

  • River view

Outdoors

  • Outdoor furniture
  • Balcony

Kitchen

  • Microwave
  • Refrigerator

Room Amenities

  • Socket near the bed

Activities

  • Hiking
    Off-site
  • Skiing
    Off-site

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Tea/Coffee maker

Internet
Wifi is available in the rooms and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).

    Services

    • Vending machine (drinks)
    • Wake-up service
    • Fax/Photocopying
      Additional charge
    • Business center
    • 24-hour front desk

    Front Desk Services

    • Invoice provided

    Safety & security

    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Key card access

    General

    • Designated smoking area
    • Air conditioning
    • Heating
    • Carpeted
    • Elevator
    • Family rooms
    • Ironing facilities
    • Facilities for disabled guests
    • Non-smoking rooms
    • Iron

    Accessibility

    • Upper floors accessible by elevator

    Outdoor swimming pool
    Free!

    • Seasonal
    • All ages welcome
    • Beach chairs/Loungers

    Spa

    • Beach chairs/Loungers

    Languages Spoken

    • English

    House rules
    SureStay Plus Hotel by Best Western Gatlinburg takes special requests – add in the next step!

    Check-in
    From 3:00 PM
    Guests are required to show a photo ID and credit card at check-in.
    You need to let the property know what time you'll be arriving in advance.
    Check-out
    Until 11:00 AM
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 18 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Groups
    When booking more than 8 rooms, different policies and additional fees may apply.
    Cards accepted at this hotel
    American ExpressVisaMastercardDiners ClubJCBDiscoverCarte BlancheCash is not accepted

    The fine print
    Must-know information for guests at this property

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform SureStay Plus Hotel by Best Western Gatlinburg of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    Guests under the age of 18 can only check in with a parent or official guardian.

    FAQs about SureStay Plus Hotel by Best Western Gatlinburg

    • Yes, SureStay Plus Hotel by Best Western Gatlinburg is popular with guests booking family stays.

    • SureStay Plus Hotel by Best Western Gatlinburg is 2,300 feet from the center of Gatlinburg. All distances are measured in straight lines. Actual travel distances may vary.

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • Room options at SureStay Plus Hotel by Best Western Gatlinburg include:

      • Family
      • Suite
      • Double
    • Guests staying at SureStay Plus Hotel by Best Western Gatlinburg can enjoy a highly-rated breakfast during their stay (guest review score: 6.9).

      Breakfast option(s) include:

      • American
    • The prices at SureStay Plus Hotel by Best Western Gatlinburg may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • SureStay Plus Hotel by Best Western Gatlinburg offers the following activities/services (charges may apply):

      • Hiking
      • Skiing
      • Swimming pool
    • Check-in at SureStay Plus Hotel by Best Western Gatlinburg is from 3:00 PM, and check-out is until 11:00 AM.