GUEST INFORMATION

All reserved guests should contact Matinloc Island Resort to arrange a boat schedule before arrival.

Kindly send us back the needed information through the email/contact number provided: in advance for our reference: Please be advised that we do not have any standby boat at the pier or a standby shuttle service at the airport for guests without complete arrival details.

RATE INCLUSIONS:

Boat transfer upon arrival and departure

*Van transfer upon arrival and departure (El Nido Lio Airport)

*Free use of snorkeling equipment and kayak at the resort

*Complimentary Breakfast on the next day

Incase you want to have breakfast upon arrival, there will be an additional charge of PHP 1650 per person. The breakfast will be either plated or buffet style, depending on guest occupancy.

EXTRA PERSON CHARGE:

An extra charge will be incurred if the number of guests at check-in exceeds the number specified in the booking. Any additional fees will be collected directly at the property. Extra beds or baby cots are available upon request. If the number of guests exceeds the maximum occupancy per room, an additional room will be required.

ADULT (11 years old and above): Php6,500.00 per person/night

CHILD (7 years old – 10 years old): Php5,500.00 per person/night

CHILD (1-year-old – 6 years old): No charge if accompanied by adult(s) (limit to room’s max Pax) *No breakfast included for children 1-year-old to 6 years old

ECO-TOURISM DEVELOPMENT FEE

All tourists visiting El Nido must pay an Eco-Tourism Development Fee of Php 400.00 per person, valid for 10 days. This fee funds environmental tourism projects and community-managed protected areas. The fee can be settled in cash at check-in or check-out (additional charges apply for card payments).

TRANSPORTATION INFORMATION

The municipality of El Nido Palawan can now be accessed through a direct flight from various parts of the Philippines. You may check the flight availability and rates through https://air-swift.com/

GUESTS FROM EL NIDO AIRPORT

Shared van transfer from the airport on your check-in/check-out date will be provided. Please send us your flight details so we can arrange your airport pick up. Our representative will meet you at the arrival area of the airport holding a Matinloc resort signage. From there, they will assist you in the boat pick-up location and schedule.

In case you arrange your own transport; you may proceed to our pick-up location at least 20 to 30 minutes before your preferred boat transfer. Our representative will meet you at the reception area of the El Nido Beach Hotel and will assist you to the boat jump-off location.

GUESTS FROM PUERTO PRINCESA AIRPORT

Van transfer from Puerto Princesa City to El Nido town takes approximately 5 to 6 hours Please let us know should you need assistance in booking a van to go to El Nido. Private van transfer starts Php8,000.00 one way. Pick-up will be at the airport upon arrival or in your hotel. Please note of our boat transfer schedule when booking a flight from/to Puerto Princesa airport.

FREE BOAT TRANSFERS SCHEDULES & POLICY

Free boat transfer is upon arrival and departure only and kindly note that there are no alternative boats are available before 5:30 am and after 5 PM due to safety regulations enforced by the Coast Guard, which prohibits travel beyond this period. Should you wish to visit El Nido town during your stay, the following charges apply:

Shared boat: PHP 1,000 per person for a roundtrip (subject to the availability of scheduled transfers)

Private boat: PHP 9,500 per way (maximum capacity 10 guests)

EL NIDO TOWN TO MATINLOC RESORT (ARRIVAL)

8 AM / 11:30 AM / 2:30 PM / 5:00 PM

MATINLOC RESORT TO EL NIDO TOWN (DEPARTURE)

5:30 AM / 09:30 AM / 1PM

PICK UP/DROP OFF LOCATION: EL NIDO BEACH HOTEL, HAMA STREET, BRGY. MASAGANA, EL NIDO TOWN

TRAVEL TIME:

(EL NIDO AIRPORT - PIER) 20 - 25 MINUTES VAN TRANSFER.

(PIER - MATINLOC RESORT) 30 - 45 MINUTES SPEEDBOAT TRANSFER.

Any trip before the first trip or after the last trip to and from the resort will be considered as a special boat transfer, however, it is subject to boat availability and weather conditions, as well as trips that are not on the above-mentioned schedule. Sea travel is subject to weather conditions and beyond 5pm is not allowed in compliance with the Philippine Coast Guard regulations. In case of a fortuitous event or failure to comply with this procedure, the Resort shall not be held responsible for failure to avail of the transfer included with the room rate resulting from flight delays, forfeiture, and unused rooms. In addition, the Resort reserves the right to refuse transfer beyond the scheduled time.The boat schedule and boat type may change or get canceled if the weather condition is not favorable and not safe for travel or as advised by the coast guard.

Please take note that it is possible that you and your luggage may get wet during the boat transfer. Please use a waterproof bag as much as possible to avoid your belongings from getting wet.

STANDARD CHECK-IN / CHECK-OUT TIME

Standard check-in time is 3:00 PM and check out time is at 12:00 NN.

Early check-in cannot be guaranteed and is subject to availability. You can already use the resort amenities while waiting for your room to be ready.

Requirements for checkin:

COPY OF BOOKING CONFIRMATION

VALID ID OR PASSPORT OF ALL THE GUESTS

VALID ID FOR GUESTS WITH TAX EXEMPTION, PWD, AND SENIOR CITIZEN (if applicable)

CASH DEPOSIT

Php 500 cash deposit per key card is required upon check-in, refundable upon checkout. Lost or damaged key cards incur a Php 500 fee per card.

RESTAURANT/ALCOHOLIC DRINKS

LA PLAYA FRESCO RESTAURANT is where we serve your complimentary breakfast. It’s an all-day restaurant that also caters lunch until dinner from our Ala Carte menus. La Playa is open from 7am to 10pm.

THE RESORT DOES NOT SELL NOR SERVE ALCOHOLIC DRINKS. Guests may bring their own alcoholic drinks and chips.

ACTIVITIES OFFERED

The resort offers different kinds of Sea-Based Activities, Tour booking should be arranged 1 day in advance, for group tours there should be at least a minimum of 8 people. Complimentary activities within the resort includes snorkeling and kayaking, free access to the infinity pool, gym, karaoke room, free use of board games, dartboard, and table soccer. All sea based excursions are depends on the weather conditions.

There is no age limit for the kids on the island hopping tours. We kindly ask parents to consider their participation carefully and that all children must be under the supervision of their parents at all times during the tour. Life vests, towels and snorkeling equipments will be provided.

SETTLEMENT

Guest can pay through Debit/Credit Card or Philippine peso cash upon checkout for incidental charges in the resort. Smaller bills and currency exchanges services are limited.

RESTRICTIONS

*Guests are not allowed to fly drones in the resort for safety and guest privacy reasons.

*Guests are not allowed to take shells and corals from the beach. We are protecting our marine life.

Whoever gets caught bringing any of these things will have a penalty.

*No other boats will be allowed to enter the resort except for Matinloc resort boats and its affiliates. Guests arriving via their own boats, including public boats rented from island tours, are not allowed to enter the property. Please note that charges shall be applied to those who are unable to check-in as scheduled including forfeiture for failure to comply with this procedure.

CANCELLATION POLICY

Bookings with a non-refundable cancellation policy cannot be rebooked, modified, or amended once confirmed. In the case of a no-show, cancellation, or shortened stay or the guest is unable to travel on the scheduled check-in date, no refund will be issued.

FORCE MAJEURE POLICY

In case of acts of God, fortuitous events, or any condition beyond our control, Matinloc Resort shall not be held responsible for failure to deliver services, nor obliged to provide additional services.

Delays and/or cancellations of flights and/or boat transfers resulting from or related to weather disturbances or as mandated by government authorities are beyond the control of Matinloc Resort.

Matinloc Resort will not be held responsible for unused rooms or missed flights and NO REFUND will be given on account of these events.

Guests who are unable to travel from Matinloc Resort to El Nido Town on their check-out date will be provided a maximum of 50% Off discount only from the resort’s published rate.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Matinloc Island Resort in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.