Located in just under 1 hectare of ground with lawns and a garden, Cleveland Motel is 1.6 km from Rotorua City Centre. It offers BBQ facilities, free WiFi and free parking on site. The thermally-heated guest rooms have ironing equipment and a 42-inch flat-screen TV with all Freeview channels. Each comes with an outdoor patio area with tables and chairs. A kitchenette with a fridge and a microwave is fitted in all rooms. A coin-operated self-service laundry is available. The staff at the tour desk can assist with making touring arrangements around the Rotorua area. Continental breakfast is available upon request. The Cleveland is 500 metres from Lake Rotorua, and 13 km from the Rotorua Regional Airport. It is a 29-minute drive from Wai-O-Tapu Thermal Wonderland, a 12-minute drive from Whakarewarewa Thermal Village, and 5-minute drive from the Polynesian Spa Thermal Hot Pools.

Couples particularly like the location — they rated it 8.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.7)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast info

Continental

Free private parking available on-site


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 single bed
and
1 large double bed
Bedroom 1:
1 single bed
and
1 large double bed
Bedroom 2:
1 single bed
and
1 large double bed
2 single beds
and
1 large double bed
Bedroom 1:
1 large double bed
Bedroom 2:
1 large double bed
Bedroom 3:
2 bunk beds
Living room:
1 sofa bed
3 single beds
and
1 large double bed
Bedroom 1:
2 single beds
and
1 large double bed
Bedroom 2:
2 single beds
and
1 large double bed
Living room:
2 sofa beds
Bedroom 1:
1 large double bed
Bedroom 2:
2 single beds
1 single bed
and
1 large double bed
1 single bed
and
1 large double bed
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Guest reviews

Categories:

Staff
9.1
Facilities
8.3
Cleanliness
8.4
Comfort
8.5
Value for money
8.0
Location
8.7
Free WiFi
8.5
Select topics to read reviews:

Guests who stayed here loved

  • Jacqui
    New Zealand New Zealand
    I've stayed here a few times now and never disappointed. Clean tidy rooms and comfy beds, everything you would need for your stay. The hosts are always very friendly and welcoming.
  • Talia
    New Zealand New Zealand
    lovely staff, awesome pool facilities, lovely room and well equiped 🙂
  • Chloe
    New Zealand New Zealand
    Family friendly Our room was quiet and comfortable The pool is divine
  • S
    Shirley
    New Zealand New Zealand
    Great location with Kuirau Park and the Lake within walking distance. Great takeaway across the road and a beautiful warm pool to enjoy. Lovely, helpful staff who made us feel very welcome. We would absolutely stay here again
  • Kahu
    New Zealand New Zealand
    Beds very comfortable I had asked for a ground level room becos my husband has arthritis in his hips and knees which they arranged
  • H
    Harley
    New Zealand New Zealand
    An excellent place to stay - Exceeded expectations on every front
  • Suzanne
    New Zealand New Zealand
    Awesome motel will most definitely stay here again👍
  • Maramena
    New Zealand New Zealand
    Very affordable for families. Outdoor heated pool great for everyone. Trampoline fun for kids. Major plus was new owners and reception staff. Lovely and welcoming. It was start of school holidays and fully booked with lots of kids but...
  • Nick
    New Zealand New Zealand
    pool, room, friendly and helpful staff, bbq facilities
  • Noelene
    New Zealand New Zealand
    Loved our rooms; clean & comfortable. Location was great too because it was close to everything we needed (ie Rotorua netball courts & shops & 24hr laundry). But the thing we loved the most was the heated pool which we made good use of.

Property surroundings

Facilities of Cleveland Thermal Motel
Great facilities! Review score, 8.3

Most popular facilities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Laundry
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Extra long beds (> 2 metres)
View
  • Pool view
Outdoors
  • Picnic area
  • Outdoor furniture
  • Sun terrace
  • BBQ facilities
  • Patio
  • Garden
Kitchen
  • Dining table
  • Toaster
  • Stovetop
  • Oven
  • Kitchenware
  • Electric kettle
  • Microwave
  • Refrigerator
Activities
  • Cycling
    Off-site
  • Hiking
    Additional chargeOff-site
  • Children's playground
  • Golf course (within 3 km)
    Additional charge
Living Area
  • Dining area
  • Seating Area
Media & Technology
  • Flat-screen TV
  • TV
Food & Drink
  • Breakfast in the room
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Parking garage
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
Entertainment and family services
  • Kids' outdoor play equipment
Cleaning services
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Safety & security
  • Smoke alarms
  • Key access
General
  • Air conditioning
  • Heating
  • Packed lunches
  • Carpeted
  • Family rooms
  • Non-smoking rooms
Accessibility
  • Entire unit located on ground floor
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Heated pool
  • Fence around pool
Wellness
  • Hot tub/Jacuzzi
Languages spoken
  • English
  • Hindi
  • Indonesian
  • Malay

House rules
Cleveland Thermal Motel takes special requests - add in the next step!

Check-in
From 14:00 to 20:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 09:00 to 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Curfew
Entry to the property will be closed between the hours of 22:00 and 06:00
Refundable damage deposit
A damage deposit of NZD 300 is required on arrival. That's about £139. This will be collected as a cash payment. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via bank transfer, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 3 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
NZD 15 per child, per night

Prices for cots are not included in the total price, and will have to be paid for separately during your stay.

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardEftposCash

The fine print
Need-to-know information for guests at this property

Please note that there is a 2% charge when you pay with a Visa or Mastercard credit card.

There is a 4% charge when you pay with any other credit card.

No Noise between 9.30pm-8.30am

No Parties

Visitors must register at Reception and leave by 9pm.

Visitors are not allowed to use our facilities

Un-registered guests will be charged at $75 each per night

Bicycles are not to be brought into your room; free storage available, ask at Reception

All apartments are serviced daily except on Sundays and public holidays.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Cleveland Thermal Motel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

A damage deposit of NZD 300 is required on arrival. This will be collected as a cash payment. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via bank transfer, subject to an inspection of the property.

FAQs about Cleveland Thermal Motel

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at Cleveland Thermal Motel is from 14:00, and check-out is until 10:00.

  • The prices at Cleveland Thermal Motel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, Cleveland Thermal Motel is popular with guests booking family stays.

  • Cleveland Thermal Motel offers the following activities / services (charges may apply):

    • Hot tub/Jacuzzi
    • Cycling
    • Hiking
    • Children's playground
    • Golf course (within 3 km)
    • Swimming Pool
  • Guests staying at Cleveland Thermal Motel can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • Continental
  • Yes, there is a hot tub. You can find out more about this and the other facilities at Cleveland Thermal Motel on this page.

  • Room options at Cleveland Thermal Motel include:

    • Apartment
    • Family
    • Studio
  • Cleveland Thermal Motel is 0.8 miles from the centre of Rotorua. All distances are measured in straight lines. Actual travel distances may vary.