Located in Gua Musang, 27 miles from National Park East Kelantan Entrance, Phoenix Hotel provides accommodations with free WiFi and free private parking. The private bathroom is equipped with a shower, a hairdryer and slippers. At the hotel all rooms are equipped with air conditioning and a flat-screen TV. À la carte and Asian breakfast options are available every morning at Phoenix Hotel. The accommodation can conveniently provide information at the reception to help guests to get around the area. Mountain Chamah is 1.9 miles from Phoenix Hotel. Sultan Azlan Shah Airport is 101 miles away.

Couples in particular like the location – they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.6)

Breakfast Info

Asian

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 twin bed
and
1 full bed
2 full beds
6 full beds
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Guest reviews

Categories:

Staff
8.8
Facilities
8.0
Cleanliness
8.1
Comfort
8.2
Value for money
8.2
Location
8.6
Free Wifi
6.3
High score for Gua Musang
Low score for Gua Musang
Select topics to read reviews:

Guests who stayed here loved

  • Chai
    Malaysia Malaysia
    The hotel is located in the middle of the city. easy to access food. The room is clean and comfortable. Friendly staff.
  • Liu
    Malaysia Malaysia
    The room is comfortable and lift is available. The location of the hotel is quite excellent with food which is just 5 min away and there are shops beside the hotel. The staff are friendly and housekeeping service is good.
  • Sarah
    Malaysia Malaysia
    The service. The receptionist is very friendly and helpful
  • Khairul
    Malaysia Malaysia
    The mattress and pillows are matched with a 4 star hotel. Towel quality is good. Very comfortable
  • Lestari
    Malaysia Malaysia
    Good place to stay....the nasik lemak sambal is so sedap
  • Lee
    Malaysia Malaysia
    Fast food Mcdonald and KFC and Chinese, Malay and Indian reatuarants are nearby.
  • Alyaa
    Malaysia Malaysia
    everything is good! it was very comfortable and clean
  • Ulrike
    Germany Germany
    excellent, friendly and helpful service, especially at reception desk
  • Mohd
    Malaysia Malaysia
    Facilities,space very comfortable ... espescilly near with ecoshop
  • Ezzah
    Malaysia Malaysia
    cozy place. I booked a family room for 4 adults. very spacious and clean. The staffs and receptionist were friendly and helpful.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Hi , the hotel have lift?

    Yes we have a lift.
    Answered on 8 March 2022
  • haii..Can I pay when I check in?

    Yes. Payment made upon check in.
    Answered on 8 March 2022
  • Sy nk check in pagi 21hb check out ptg date yg sama

    hello :) check in time : 2.00pm check out time : 12.00pm
    Answered on 14 November 2022
  • Iron bord ada ?

    Each level we provide iron board.
    Answered on 8 March 2022
  • Hi, Sterika ada tak dkt hotel?

    yes, our hotel do provide irons :)
    Answered on 14 November 2022
  • No children allow with the family?

    can, we have no prob with that :)
    Answered on 14 November 2022
  • Still looking?

Hotel area info

Amenities of Phoenix Hotel
Great facilities! Review score, 8

Most popular amenities
  • Free parking
  • Free Wifi
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private Bathroom
  • Toilet
  • Hairdryer
  • Shower
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
Media & Technology
  • Flat-screen TV
  • TV
Internet
Wifi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
    Services
    • Daily housekeeping
    • 24-hour front desk
    Front Desk Services
    • Invoice provided
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key card access
    • 24-hour security
    General
    • Air conditioning
    • Tile/Marble floor
    • Soundproof
    • Soundproof rooms
    • Elevator
    Accessibility
    • Upper floors accessible by elevator
    Languages Spoken
    • Malay

    House rules
    Phoenix Hotel takes special requests – add in the next step!

    Check-in
    From 2:00 PM to 11:30 PM
    Check-out
    From 12:00 PM to 12:30 PM
    Cancellation/ prepayment
    Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Refundable damage deposit
    A damage deposit of MYR 50 is required on arrival. That's about $11. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.
    Children & Beds

    Child policies

    Children not allowed.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    No age restriction
    There's no age requirement for check-in
    Pets
    Pets are not allowed.
    Cash only
    This property only accepts cash payments.

    The fine print
    Must-know information for guests at this property

    From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

    A damage deposit of MYR 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

    FAQs about Phoenix Hotel

    • The prices at Phoenix Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Room options at Phoenix Hotel include:

      • Double
      • Triple
      • Family
    • Phoenix Hotel offers the following activities/services (charges may apply):

      • Phoenix Hotel is 1,800 feet from the center of Gua Musang. All distances are measured in straight lines. Actual travel distances may vary.

      • Check-in at Phoenix Hotel is from 2:00 PM, and check-out is until 12:30 PM.