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Winíka Alterra has an outdoor swimming pool, garden, a terrace and restaurant in Palenque. With a bar, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property has room service and a 24-hour front desk for guests. At the hotel, all rooms include a closet, bed linen and a balcony with a garden view. An American breakfast is available every morning at Winíka Alterra. Palenque Ruins is 7.3 miles from the accommodation, while Central Bus Station foreign buses is 3.2 miles from the property.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.8)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

American

Free parking available at the hotel


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Availability

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Guest reviews

Categories:

Staff
9.6
Facilities
9.3
Cleanliness
9.5
Comfort
9.6
Value for money
8.8
Location
8.8
Free Wifi
8.6
High score for Palenque
Select topics to read reviews:

Guests who stayed here loved

  • Naoko
    Italy Italy
    Everything was great. It’s super spotless clean and such a beautiful experience to stay in the middle of the jungle. The bungalows are well constructed so you can enjoy your view of the jungle and sunset with privacy. The restaurant was amazing as...
  • Cate
    United States of America United States of America
    The quiet country setting and farm to table menu, the freshwater pool and private cabin with a deck. The family winnika!
  • Maya
    United States of America United States of America
    Beautiful cabines in the middle of the vegetation. Excellent restaurant. Really nice people. Close to the ruins and road to the waterfalls.
  • Melanie
    Mexico Mexico
    The bungalows were nice designed.nice pool area and beautiful view from the restaurant.Beautiful nature around .
  • Jo
    Canada Canada
    loved the way the cabins were situated. the pool was wonderful
  • Calvin
    United States of America United States of America
    Had a wonderful stay for 2 nights while visiting Palenque and surrounding areas. Cute, clean family owned/run boutique hotel in nature. Elena was super nice and accommodating. The breakfast in the morning was so wonderful. They have a great...
  • Harry
    United States of America United States of America
    Wonderful place, cabins nestled in the forest, with howler monkeys sometimes in the trees. Extremely well run, good food, and ecologically conscious. Highly recommend
  • Gerald
    United States of America United States of America
    Here are the highlights: - Great location with views of the forest. - Layout of the hotel is peaceful and fits with the hill it is on. - Lot's of hiking - The pool? So much to say. Best if you go take a dip and tell me. - FOOD!!!! ...
  • Steve
    United States of America United States of America
    Very nice naturally filtered pool, very good restaurant and breakfast.
  • Boris
    United States of America United States of America
    the rooms were excellent and clean and modern—everyone was friendly and accommodating; food also excellent; quiet and can enjoy the stars, moonlight and animal sounds from the decks of the rooms

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few hours

  • Hi! Is it possible to get a small refrigerator in the room or access to a fridge in a common area? Also is there a place to boil water like a kettle?

    Hi, we don't have refrigerators or kettles available in the room. But, we can keep your things in our refrigerator in the bar and give you hot water w..
    Answered on 31 July 2022
  • Cual sería la mejor opción para llegar del aeropuerto al hotel?

    Si llega al aeropuerto del Villahermosa, la opción es un taxi privado desde el aeropuerto al hotel el costo es de aproximadamente $1500.
    Answered on 4 March 2021
  • Hello, Do you offer airport shuttle from Villahermosa airport ? Do you have a cot available for a kid of 3 years? Do you offer any day trip?

    Hi. Yes we offer the shuttle service from Villahermosa airport and algo tours or transfers to tourstc places in Palenque and around. We don't have cot..
    Answered on 15 January 2023
  • hi , would you accept a nice cat?

    Hello. We do not accept pets in the hotel.
    Answered on 8 August 2022
  • Hola, como podemos llegar del terminal de autobuses? Y irnos a las ruinas o la ciudad? Se puede comer en el restaurante todo el dia o solo en la tarde? Gracias

    Hola. El hotel cuenta con servicios de traslado y tours también. Otro medio de transporte es a través de taxis. El restaurante tiene un horario de 8:0..
    Answered on 15 May 2023
  • Buenas tardes, disculpa, que visto tiene el transporte del Aeropuerto al hotel? Ofrecen transporte a las pirámides?

    Hola. En este momento por protocolos de seguridad COVID no tenemos activo el servicio de transporte al aeropuerto o pirámides. La opción es tomar un t..
    Answered on 3 March 2021
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Hotel area info

Restaurants
1 Restaurant On Site

  • Winíka
    • Cuisine
      Mexican • International
    • Open for
      Breakfast • Lunch • Dinner • High tea • Cocktail hour
    • Ambience
      Family-friendly • Traditional • Modern • Romantic
    • Dietary options
      Vegetarian • Vegan

Amenities of Winíka Alterra
Great facilities! Review score, 9.3

Most popular amenities
  • Outdoor swimming pool
  • Free parking
  • Free Wifi
  • Family rooms
  • Airport shuttle
  • Non-smoking rooms
  • Room service
  • Restaurant
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Towels/Sheets (extra fee)
  • Private Bathroom
  • Toilet
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • Garden view
  • View
Outdoors
  • Outdoor furniture
  • Balcony
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Walking tours
    Additional charge
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Bar
Internet
Wifi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
    Front Desk Services
    • Invoice provided
    • 24-hour front desk
    Entertainment & Family Services
    • Board games/Puzzles
    Cleaning Services
    • Daily housekeeping
    • Laundry
      Additional charge
    Safety & security
    • Fire extinguishers
    • 24-hour security
    General
    • Shuttle service
      Additional charge
    • Air conditioning
    • Smoke-free property
    • Mosquito net
    • Wake-up service
    • Private entrance
    • Packed lunches
    • Family rooms
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Room service
    Outdoor swimming pool
    Free!
    • Open all year
    • Pool with view
    • Swimming pool toys
    • Pool/Beach towels
    • Pool bar
    • Beach chairs/Loungers
    Spa
    • Full-body massage
    • Foot massage
    • Neck massage
    • Back massage
    • Beach umbrellas
    • Beach chairs/Loungers
    • Massage
      Additional charge
    Languages Spoken
    • English
    • Spanish

    House rules
    Winíka Alterra takes special requests – add in the next step!

    Check-in
    From 2:00 PM
    Check-out
    Until 1:00 PM
    Cancellation/ prepayment
    Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 12 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    No age restriction
    There's no age requirement for check-in
    Pets
    Pets are not allowed.
    Accepted payment methods
    VisaMastercardCash

    The fine print
    Must-know information for guests at this property

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

    As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

    In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

    Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

    Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

    FAQs about Winíka Alterra

    • Check-in at Winíka Alterra is from 2:00 PM, and check-out is until 1:00 PM.

    • The prices at Winíka Alterra may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Winíka Alterra offers the following activities/services (charges may apply):

      • Massage
      • Neck massage
      • Walking tours
      • Full-body massage
      • Swimming pool
      • Foot massage
      • Back massage
    • Winíka Alterra has 1 restaurant:

      • Winíka
    • Room options at Winíka Alterra include:

      • Family
      • Double
    • Winíka Alterra is 2 miles from the center of Palenque. All distances are measured in straight lines. Actual travel distances may vary.

    • Guests staying at Winíka Alterra can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).

      Breakfast option(s) include:

      • American
    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.