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Located on the coast of Xcalacoco Beach 10 minutes outside of Playa del Carmen, this luxury resort and spa located in the tropical rainforest features a restaurant. The villas at Viceroy Riviera Maya are furnished with a private kidney-shaped pool and flat-screen TVs with DVD players. Free Wi-Fi is provided and room service is available. This pet-friendly resort hosts a spa and wellness center offering a hot tub, steam room, and personal massages. Yoga classes take place on the beach. A gym and outdoor pool are also part of the resort’s facilities. A concierge service is available. The passenger ferry to Cozumel is less than 15 minutes from Viceroy Riviera Maya. Xcaret Eco Park is less than 20 minutes from the resort.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.6)

Private Parking Available On Site

Activities:

Fitness center

Fishing

Spa


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Availability

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Room Type
Number of guests
 
1 king bed
1 king bed
2 queen beds
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Guest reviews

Categories:

Staff
9.7
Facilities
9.3
Cleanliness
9.5
Comfort
9.8
Value for money
8.0
Location
8.6
Free Wifi
9.6
High score for Playa del Carmen
Select topics to read reviews:

Guests who stayed here loved

  • Delayne
    United States of America United States of America
    Loved the small intimate feel of the resort (only 41 rooms). We felt like we had the resort to ourself and were treated that way. Staff welcomed us by name the first morning we arrived at breakfast. The service was impeccable! From cold towels on...
  • Jacob
    United States of America United States of America
    The resort is beautiful. After having staying in Playa a few other times, I loved how quiet this location was. Our villa was completely private, and we were able to enjoy some peace together without interruption from staff, other guests, and more....
  • Kirsten
    United States of America United States of America
    The property was gorgeous. Very well maintained. The spa was stunning as was the gym. Our room was so calming and pretty. We had a really relaxing time.
  • Ersilia
    United States of America United States of America
    everything was amazing. also they were super kind with our small dog
  • Edward
    United States of America United States of America
    We fell in love with this property and are definitely planning on coming back. We stayed in the Signature Villa and loved the privacy of our own little backyard oasis with a plunge pool. The staff was Amazing!! The food was delicious!! ...
  • Rebecca
    United States of America United States of America
    Viceroy exceeded any expectations we had! The grounds were stunning and the staff were so friendly and helpful at every turn. If we could have stayed longer, we would have!
  • A
    Anonymous
    United States of America United States of America
    Exclusivity!!! The Villa had everything we needed. We stayed in 3 out of 4 days. Room service menu was Amazing!! And the staff promptly responsive to our needs!!! I love it there. Will def’ return.
  • Cristiano
    Portugal Portugal
    this place is outstanding. even if they charge 2000usd a night is totally worth it. all Riviera maya have this ridiculous prices, but this place is totally worth it. you have an amazing menu available all day. the drinks are make from scratch, the...
  • Mv
    Netherlands Netherlands
    Wonderful cabins, excellent service, very tasty cuisine. Everything was great!
  • Joshua
    United States of America United States of America
    This was our second stay, and it was even more amazing than the first. The rainforest vibe feels very private and secluded. The villas are very comfortable and well appointed. Our villa had a beautiful outdoor shower, private pool, plus a large...

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Hi, I was told you guys do offer all inclusive. I want to travel there with my daughter she’s 13. Can you accommodate all inclusive stay? 10/27-10/30

    Thank you for considering Viceroy Riviera Maya Yes, We do offer all-inclusive. Best regards. VRM Team.
    Answered on 21 July 2022
  • Do you offer something special for couples that are in their honey moon?

    Dear Guest, we do have a Turndown for $608 USD per stay (rose petal turndown, private villa and plunge pool are carefully adorned with beautiful rose petal, votive candles and a bottle of mexican sparkling wine). kind regards Reservations
    Answered on 14 August 2024
  • can you place 2 separate bed in the villa with garden view?

    Dear Guest, We hope this message finds you well, We could make a strong request to have two separate beds in room. kind regards Reservations
    Answered on 5 June 2024

Area info

Restaurants
2 Restaurants On Site

  • Coral Restaurant + Bar
    • Open for
      Breakfast • Lunch • Dinner • Cocktail hour
  • La Marea
    • Open for
      Dinner

Resort facilities at Viceroy Riviera Maya, a Luxury Villa Resort
Great facilities! Review score, 9.3

Most popular amenities
  • Outdoor swimming pool
  • Free Wifi
  • Beachfront
  • Private Parking
  • Airport shuttle
  • Fitness center
  • Non-smoking rooms
  • 2 restaurants
  • Bar
  • Breakfast
Bathroom
  • Private Bathroom
  • Free toiletries
  • Bathrobe
  • Hairdryer
Bedroom
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Terrace
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Cooking class
    Additional charge
  • Themed dinners
    Additional charge
  • Beach
  • Snorkeling
    Additional chargeOff-site
  • Diving
  • Windsurfing
  • Fishing
    Additional chargeOff-site
Media & Technology
  • Cable channels
  • CD player
  • DVD player
  • Radio
  • Telephone
  • TV
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
Internet
Wifi is available in all areas and is free of charge.
Parking
Private parking is available on site (reservation is not needed) and costs $8 per day.
  • Street parking
  • Valet parking
Front Desk Services
  • Private check-in/out
  • Concierge
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Cleaning Services
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Air conditioning
  • Hypoallergenic room available
  • Car rental
  • Heating
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
  • Open all year
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Spanish

House rules
Viceroy Riviera Maya, a Luxury Villa Resort takes special requests – add in the next step!

Check-in
From 3:00 PM
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children over 12 are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Adult (18+ years)
Extra bed upon request
$100 per person, per night

Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

There are no cribs available at this property.

All extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may apply.
Cards accepted at this property
American ExpressVisaMastercardDiners ClubJCBMaestroDiscoverUnionPay credit cardCash is not accepted

The fine print
Must-know information for guests at this property

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

FAQs about Viceroy Riviera Maya, a Luxury Villa Resort

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Viceroy Riviera Maya, a Luxury Villa Resort is 3.7 miles from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • The nearest beach is 150 feet from Viceroy Riviera Maya, a Luxury Villa Resort. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Viceroy Riviera Maya, a Luxury Villa Resort can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

    Breakfast option(s) include:

    • À la carte
  • Check-in at Viceroy Riviera Maya, a Luxury Villa Resort is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at Viceroy Riviera Maya, a Luxury Villa Resort may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Viceroy Riviera Maya, a Luxury Villa Resort on this page.

  • Viceroy Riviera Maya, a Luxury Villa Resort offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Snorkeling
    • Diving
    • Fishing
    • Windsurfing
    • Beachfront
    • Foot bath
    • Personal trainer
    • Steam room
    • Beach
    • Fitness classes
    • Locker rooms
    • Beauty services
    • Swimming pool
    • Fitness
    • Themed dinners
    • Spa lounge/Relaxation area
    • Cooking class
    • Spa/Wellness packages
    • Spa facilities
    • Yoga classes
  • Viceroy Riviera Maya, a Luxury Villa Resort has 2 restaurants:

    • Coral Restaurant + Bar
    • La Marea
  • Room options at Viceroy Riviera Maya, a Luxury Villa Resort include:

    • Suite
    • Triple