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Conveniently located in historic downtown Guadalajara just steps from a variety of attractions, dining and shopping, this hotel offers comfortable guestrooms and an on-site restaurant. Hotel Universo features guestrooms and suites with a variety of amenities. Guests will enjoy cable TV, work desks and telephones. The hotel also offers free private parking and wireless internet in public areas. Visitors will appreciate Universo Hotel's on-site restaurant. Galaxia Restaurant serves international cuisine for breakfast, lunch and dinner.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the real heart of Guadalajara, this hotel has an excellent location score of 9.1

Breakfast info

Buffet

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
2 double beds
and
1 sofa bed
1 large double bed
2 extra-large double beds
and
1 sofa bed
1 large double bed
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Guest reviews

Categories:

Staff
8.4
Facilities
7.4
Cleanliness
7.8
Comfort
7.8
Value for money
8.0
Location
9.1
Free WiFi
6.2
Low score for Guadalajara

Select topics to read reviews:

Guests who stayed here loved

  • America
    Mexico Mexico
    The bed was very comfortable and very clean and like a lot the location of the hotel everything close and good service
  • Espinoza
    Mexico Mexico
    I loved the staff very, very attentive to my needs and the breakfast was very good as well. A large variation of foods and drinks.
  • Erick
    Mexico Mexico
    The place was nice, comfortable and clean. The room we stayed in was pretty spacious.
  • Nikitat86
    Mexico Mexico
    Very friendly and professional staff who not only greeted us, but came outside to find us when we couldn't locate the car park. - Secure private car park - air-conditioned rooms - comfortable beds - TV - great location - it's no 5-star hotel but...
  • Martinez
    Mexico Mexico
    *I like that there's attention at the reception 24hrs, Incase of an emergency *Rooms very clean *Necessities are ok *Clean beds *Bathroom is small but ok
  • Tania
    Mexico Mexico
    La ubicación y el estacionamiento, personal muy amable todo el tiempo
  • Marcos
    Mexico Mexico
    la habitación tenía mucho ruido venía de la calle y la ventana no son celladas pedí cambiarla y me ofrecieron una piso 7 misma direcion remodelada.
  • Ana
    Mexico Mexico
    Las camas son muy amplias y cómodas y está todo cercas del hotel nosotros no ocupamos mover el carro nos movimos a pie o en Micro
  • Adrián
    Mexico Mexico
    La ubicación y que además cuenta con estacionamiento. El menú de su restaurante es muy bueno, así como la atención prestada.
  • Victor
    Mexico Mexico
    La ubicación . El trato del personal tanto a la llegada del recepciónista como el bellboy al momento de nuestra salida. La recamarista . Todo muy bien.excelente

Hotel surroundings

Restaurants
1 restaurant on site

  • Restaurante #1
    • Cuisine
      Mexican
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly

Facilities of Hotel Universo

Most popular facilities

  • Free WiFi
  • Free parking
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • Room service
  • 24-hour front desk
  • Breakfast

Bathroom

  • Private bathroom
  • Free toiletries
  • Shower

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Telephone

Food & Drink

  • Kid-friendly buffet

Internet
WiFi is available in all areas and is free of charge.

Parking
Free private parking is possible on site (reservation is not needed).

  • Parking garage

Services

  • Luggage storage
  • Tour desk
  • Car hire
  • Dry cleaning
    Additional charge
  • 24-hour front desk
  • Room service

Reception services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safety deposit box

General

  • Air conditioning
  • Non-smoking throughout
  • Lift
  • Family rooms
  • Non-smoking rooms

Languages spoken

  • English
  • Spanish

House rules
Hotel Universo takes special requests - add in the next step!

Check-in
From 15:00 to 19:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 11:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Need-to-know information for guests at this property

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check in after 6;30 pm need to be informed to the hotel otherwise booking will not be honored.

Only for reservations of more than 3 rooms we handle different forms of payment 15 days prior to arrival, the total amount of the reservation must be paid in order to guarantee the reservation. If payment is not received, we will proceed with the respective cancellation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Universo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Hotel Universo

  • Room options at Hotel Universo include:

    • Double
    • Suite
  • Yes, Hotel Universo is popular with guests booking family stays.

  • Check-in at Hotel Universo is from 15:00, and check-out is until 12:00.

  • Hotel Universo is 350 yards from the centre of Guadalajara. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Hotel Universo may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Hotel Universo offers the following activities / services (charges may apply):

    • Hotel Universo has 1 restaurant:

      • Restaurante #1
    • Guests staying at Hotel Universo can enjoy a highly-rated breakfast during their stay (guest review score: 6.1).

      Breakfast option(s) include:

      • Buffet
      • À la carte