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Located in Playa del Carmen, Terasu Riviera Maya Hotel & Spa, en Xcaret features an outdoor swimming pool, garden, restaurant, and free WiFi throughout the property. The property is set 4.7 mi from Playa del Carmen Maritime Terminal, 4.7 mi from ADO International Bus Station and 6.2 mi from Church of Guadalupe. The accommodations provides room service, a concierge service and organizing tours for guests. The hotel will provide guests with air-conditioned rooms with a desk, a coffee machine, a microwave, a mini-bar, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. At Terasu Riviera Maya Hotel & Spa, en Xcaret each room is fitted with bed linen and towels. A continental breakfast is available daily at the accommodations. The area is popular for cycling, and bike hire is available at Terasu Riviera Maya Hotel & Spa, en Xcaret. Spa services are also available at the property while guests can enjoy Yoga classes for a surcharge. Xel Ha is 25 mi from the hotel, while Cenote Dos Ojos is 29 mi away. The nearest airport is Cancun Airport, 9.8 mi from Terasu Riviera Maya Hotel & Spa, en Xcaret, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.5)

FREE parking!


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Availability

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Room Type
Number of guests
 
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 king bed
Living room:
1 sofa bed
Bedroom 1:
1 king bed
and
1 sofa bed
Bedroom 2:
1 king bed
Bedroom 3:
1 king bed
Bedroom 4:
1 queen bed
Bedroom 5:
1 king bed
Bedroom 6:
1 king bed
Bedroom 7:
1 king bed
Bedroom 8:
1 sofa bed
and
1 queen bed
Bedroom 9:
1 king bed
and
1 sofa bed
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Guest reviews

Categories:

Staff
9.6
Facilities
9.2
Cleanliness
9.4
Comfort
9.3
Value for money
9.0
Location
8.5
Free Wifi
8.6
High score for Playa del Carmen
Select topics to read reviews:

Guests who stayed here loved

  • Emmanouil
    Germany Germany
    Very nice, small hotel in the jungle of the parc XCaret. Friendly ans helpful staff, good food.
  • Hong
    United States of America United States of America
    Great breakfast, occasional spider monkeys, very large and cozy room w picture windows, hot water showers, minifridge, free bike rentals, kind staff! 5min walk to Xenses, 15min walk to Xcaret.
  • Fancisco
    United States of America United States of America
    Breakfast was great. I loved the fruit the juice. And the attention of the crew, loved it.
  • Cavanagh
    United States of America United States of America
    The location was beautiful. You felt like you were in the middle of the jungle and we’re living in a treehouse. The bed was comfortable. The room was well appointed. Everything worked properly. The complementary breakfast every morning was...
  • Michel
    Canada Canada
    We stayed four nights. We wanted to be close to the Xcaret parks. This hotel is at walking distance. The setting is in a jungle. Very nice. All of the staff are wonderful. There is a good breakfast in the morning. We enjoyed this place very much....
  • Stephen
    United States of America United States of America
    Location location location!! Staff were excellent !
  • Persis
    United States of America United States of America
    The property is beautiful and well kept. The hotel is literally in the middle of the jungle, so you get that feeling of adventure and fairy tale. The hotel rooms are well equipped, eco friendly, and look better than they do in the photos. The...
  • Leticia
    United States of America United States of America
    The facility is beautiful, lush with local plants and wildlife. The staff is professional and attentive to guests. Air-conditioning was new.
  • Marilyn
    United States of America United States of America
    Design and plant life. Customer service is great. Had a problem with the electricity and they more than made up for it by giving me a complimentary night.
  • Ajay
    United States of America United States of America
    Breakfast was good compared to a lot of other hotels. You tend to hear freeway noise and people screeching in the park ziplines

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Hi, How does the airport shuttle work? Thank you

    Hello! we can kindly coordinate your transportation for $75usd or round trip $115usd, the payment has to be in usd to the driver
    Answered on 4 January 2023
  • how do you get around?

    The easiest way to get around would be taking a taxi or renting a car
    Answered on 19 January 2023
  • Hi, is this part of xcaret park?

    Good afternoon, we are within the vicinity of Xcaret but we are not part of the Xcaret group.
    Answered on 24 January 2024
  • where is the closest restaurant?

    Good morning, 5 min walking there is a bakery/cafeteria. but the nearest restaurant is 10 min away by car
    Answered on 13 June 2023
  • Hi, I’m planning on booking two nights with you but before I do I need to know that you have a reliable hot speed WiFi as I need to work one day.

    Good night! We hope you are very well. Yes, of course, we have Wi-Fi and Wi-Fi repeaters throughout the property.
    Answered on 9 December 2023
  • Is it possible to walk to Xcaret Park?

    Hello! we hope you are very well today! Yes of course!
    Answered on 15 March 2024
  • Still looking?

Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurante
    • Open for
      Dinner

Amenities of Terasu Riviera Maya Hotel & Spa, en Xcaret
Great facilities! Review score, 9.2

Most popular amenities
  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Airport shuttle
  • Family rooms
  • Non-smoking rooms
  • Restaurant
  • Spa
  • Air conditioning
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • Pool view
  • Garden view
  • View
Outdoors
  • Outdoor furniture
  • Balcony
  • Garden
Kitchen
  • Coffee machine
  • Microwave
  • Kitchenette
Room Amenities
  • Socket near the bed
Activities
  • Bicycle rental
  • Cycling
    Off-site
Living Area
  • Desk
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV
Food & Drink
  • Minibar
Internet
Wifi is available in all areas and is free of charge.
Parking
Free public parking is available at a location nearby (reservation is not needed).
  • Street parking
Services
  • Daily housekeeping
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • Airport shuttle
    Additional charge
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Safe
General
  • Air conditioning
  • Mosquito net
  • Private entrance
  • Family rooms
  • Ironing facilities
  • Non-smoking rooms
  • Iron
Accessibility
  • Upper floors accessible by stairs only
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool/Beach towels
Spa
  • Yoga classes
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules
Terasu Riviera Maya Hotel & Spa, en Xcaret takes special requests – add in the next step!

Check-in
From 3:00 PM to 11:30 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardMaestroCash
Parties
Parties/events are not allowed
Quiet hours
Guests need be quiet between 9:00 PM and 6:00 AM.

The fine print
Must-know information for guests at this property

Please note that the restaurant is open from 06:00 until 22:00 daily.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Terasu Riviera Maya Hotel & Spa, en Xcaret of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

This property does not accommodate bachelor(ette) or similar parties.

Quiet hours are between 21:00:00 and 06:00:00.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Terasu Riviera Maya Hotel & Spa, en Xcaret

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Check-in at Terasu Riviera Maya Hotel & Spa, en Xcaret is from 3:00 PM, and check-out is until 12:00 PM.

  • Terasu Riviera Maya Hotel & Spa, en Xcaret is 4.3 miles from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Terasu Riviera Maya Hotel & Spa, en Xcaret on this page.

  • Terasu Riviera Maya Hotel & Spa, en Xcaret offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Massage
    • Cycling
    • Spa facilities
    • Swimming pool
    • Spa/Wellness packages
    • Bicycle rental
    • Spa lounge/Relaxation area
    • Yoga classes
  • Room options at Terasu Riviera Maya Hotel & Spa, en Xcaret include:

    • Double
    • Suite
    • Villa
  • Terasu Riviera Maya Hotel & Spa, en Xcaret has 1 restaurant:

    • Restaurante
  • The prices at Terasu Riviera Maya Hotel & Spa, en Xcaret may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.