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Located in Playa del Carmen, 7.5 km from Playa del Carmen Maritime Terminal, Hacienda Xcaret provides accommodation with free bikes, free private parking, an outdoor swimming pool and a garden. 7.6 km from ADO International Bus Station and 10 km from Church of Guadalupe, the property offers a shared lounge and barbecue facilities. The accommodation features a 24-hour front desk, airport transfers, a shared kitchen and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms offering a wardrobe, a coffee machine, a fridge, an oven, a safety deposit box, a flat-screen TV, a terrace and a private bathroom with a shower. At Hacienda Xcaret, each room has a seating area. You can play table tennis at the accommodation, and the area is popular for cycling. Xel Ha is 41 km from Hacienda Xcaret, while Cenote Dos Ojos is 46 km away. The nearest airport is Cozumel International Airport, 27 km from the hotel.

Couples particularly like the location — they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.0)

Free private parking available at the hotel


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Availability

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Room type
Number of guests
 
2 single beds
2 extra-large double beds
or
1 sofa bed
1 extra-large double bed
1 extra-large double bed
1 large double bed
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Guest reviews

Categories:

Staff
9.8
Facilities
9.5
Cleanliness
9.6
Comfort
9.7
Value for money
9.4
Location
9.0
Free WiFi
9.2
High score for Playa del Carmen
Select topics to read reviews:

Guests who stayed here loved

  • Helena
    Sweden Sweden
    This was an absolutely magical experience from beginning to end! A very elegant private colonial style property surrounded by breathtakingly beautiful tropical gardens. With a softly curved pool bar seating and shade the atmosphere was...
  • Aaron
    Canada Canada
    Owners were very friendly and helpful, the room was comfortable, gardens were beautiful and the pool was very nice, clean, and relaxing. Look forward to visiting again!
  • Alice
    Austria Austria
    I think this was the best hotel I’ve ever stayed in, words really cant describe how incredible this place is. The rooms were just beautiful, as well as the whole hacienda. Staying here is a really unique experience, and the host is super nice. I...
  • Vilhelms
    Latvia Latvia
    It was an adventure to stay here – in the best possible sense of it. Monkeys were playing around in the yard, the property itself is very very charming and beautiful.
  • Rory
    United States United States
    Gorgeous quaint property with classic hacienda experience. The pool is very cute and nestled among the greenery. Very relaxing to disconnect (with free wifi reaching the whole property for when you need to reconnect). Our unit had a decent sized...
  • Sarah
    United Kingdom United Kingdom
    Loved the accommodation and everyone was very kind. The location was a way from most things so did need to hire a car, which was very expensive
  • Pavel
    Czech Republic Czech Republic
    A home away from home, with a very warm welcome, beautiful hosts, and a great set of amenities. Read the other reviews, all they say is true ;-). Best with a car, though.
  • Creamy
    Bulgaria Bulgaria
    A charming and safe place with relaxed atmosphere. A ten-minute drive from the hustle and bustle of Playa del Carmen with all the glory of the jungle. I saw a group of monkeys in the trees.
  • Wim
    Netherlands Netherlands
    beautiful hacienda in a hidden nice garden. saw beautiful birds and a hiant iguana. great place from the hustle and bustle of playa dC. nice touch are snacks, drinks and coffee in the room. we went to the beach Paamul, which was great, quiet and...
  • Sam
    United Kingdom United Kingdom
    We had a lovely, warm welcome on arrival. The place itself feels like a little oasis and our bedroom was spacious, comfy and clean. We were only really there to sleep as like most people we headed to xcaret for the day but we found it very cosy...

Hotel surroundings

Facilities of Hacienda Xcaret
Great facilities! Review score, 9.5

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Non-smoking rooms
  • Facilities for disabled guests
  • 24-hour front desk
  • Terrace
  • BBQ facilities
  • Tea/coffee maker in all rooms
Bathroom
  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Bath or shower
  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
  • Extra long beds (> 2 metres)
View
  • Inner courtyard view
  • Garden view
  • View
Outdoors
  • Outdoor furniture
  • Outdoor dining area
  • Sun terrace
  • Barbecue
  • BBQ facilities
  • Patio
  • Terrace
  • Garden
Kitchen
  • Shared kitchen
  • Coffee machine
  • Cleaning products
  • Toaster
  • Oven
  • Tumble dryer
  • Kitchenware
  • Electric kettle
  • Washing machine
  • Microwave
  • Refrigerator
  • Kitchenette
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Bicycle rental
  • Cycling
  • Table tennis
  • Golf course (within 3 km)
    Additional charge
Living Area
  • Seating Area
Media & Technology
  • Flat-screen TV
  • Cable channels
  • TV
  • Pay-per-view channels
Food & Drink
  • Coffee house on site
  • Fruits
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Street parking
  • Accessible parking
Reception services
  • Private check-in/check-out
  • Luggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment and family services
  • Board games/puzzles
  • Board games/puzzles
Cleaning services
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Adult only
  • Shared lounge/TV area
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Mosquito net
  • Private entrance
  • Fan
  • Facilities for disabled guests
  • Pants press
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
  • Entire unit located on ground floor
Outdoor swimming pool
Free!
  • Open all year
  • Pool with view
  • Shallow end
  • Pool/beach towels
  • Sun loungers or beach chairs
Wellness
  • Full body massage
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Massage
    Additional charge
Languages spoken
  • German
  • English
  • Spanish

Property practice

This property has told us they implemented a practice in one of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

House rules
Hacienda Xcaret takes special requests - add in the next step!

Check-in
From 10:00 to 23:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 07:00 to 15:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaDiners ClubDiscoverUnionPay credit cardCash

The fine print
Need-to-know information for guests at this property

Please inform Hacienda Xcaret in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Hacienda Xcaret

  • Room options at Hacienda Xcaret include:

    • Twin
    • Studio
    • Suite
  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at Hacienda Xcaret is from 10:00, and check-out is until 15:00.

  • Hacienda Xcaret is 4.3 miles from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Hacienda Xcaret may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Hacienda Xcaret offers the following activities / services (charges may apply):

    • Massage
    • Cycling
    • Table tennis
    • Golf course (within 3 km)
    • Bicycle rental
    • Swimming Pool
    • Full body massage