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Conveniently located in the center of Puebla, Hotel Diana provides air-conditioned rooms, a terrace, free WiFi and a restaurant. This 4-star hotel offers room service and a 24-hour front desk. Guests can use a bar. At the hotel, each room is equipped with a closet, a flat-screen TV, a private bathroom, bed linen and towels. All rooms include a safety deposit box, while some rooms are equipped with a balcony and others also offer city views. Popular points of interest near Hotel Diana include Biblioteca Palafoxiana, Puebla Convention Center and Amparo Museum. Hermanos Serdán International Airport is 14 miles away.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the heart of Puebla, this hotel has an excellent location score of 9.5

FREE parking!


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Availability

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Room Type
Number of guests
 
Bedroom :
1 king bed
Living room:
1 sofa bed
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Guest reviews

Categories:

Staff
9.1
Facilities
8.9
Cleanliness
9.2
Comfort
9.2
Value for money
9.1
Location
9.5
Free Wifi
8.7
Select topics to read reviews:

Guests who stayed here loved

  • Tania
    United States of America United States of America
    Greta location , staff was really helpful and nice
  • Denise
    United States of America United States of America
    Great location to downtown historic area. Close to restaurants.
  • Ramon
    United States of America United States of America
    It's really close to the zocalo and the rooms were pretty nice and well decorated
  • Matthew
    United States of America United States of America
    The location in the historic center of the city is excellent. The food at the hotel restaurant was very good. The staff were very friendly and helpful.
  • Alma
    United States of America United States of America
    Very clean. Staff was very nice and excellent location
  • Stefany
    Mexico Mexico
    The location, it is very convenient to be that close from the Zocalo.
  • Celedón
    Colombia Colombia
    Everything, the service was excellent, the bed was so comfy, the bathroom and bedroom in general were big enough, the location is in the historical centre you can walk and feel safe. 100% recommended
  • J
    Juan
    Mexico Mexico
    Clean, exceptional bed, air conditioning. Good staff.
  • Teresa
    United States of America United States of America
    We did not have breakfast at the hotel. They have good customer service.
  • B
    Bertha
    United States of America United States of America
    The spacious bedroom, the shower decor, the comfort of the mattress, etc….

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few hours

  • How often is room cleaned and when is trash removed and towels replenished

    todos los días
    Answered on 23 October 2019
  • Quisiera saber si cuentan con almohadas que no sean de plumas, y que tengo una severa alergia a estas. Gracias

    Las almohadas no son de pluma
    Answered on 16 April 2021
  • I will be arriving on Thursday morning at around 12am to 1am. Is there any problem? If so, when do I need to reserve the dates for? From Wednesday ..

    buenas tardes, seria sujeto a disponibilidad, o reservar desde un día antes y garantizar su reserva mediante un deposito
    Answered on 27 April 2021
  • Hello, is there covid testing available at hotel or anyone you contract with? If so, whats the cost?

    Hi good morning: No unfortunately we have no evidence and there is no near independence for this.
    Answered on 31 March 2021
  • I filtered the rate for refundable every word from booking.com says refundable cancellation free pre-pay only to hold the room pay everything to the h..

    Hi good day: The non-refundable word is in case you want to cancel a day before it is no longer possible to be free, your cancellation, this is a warning
    Answered on 23 October 2019
  • The listing states smoke free property and a designated smoking area. Is there a designated smoking area and where is it located?

    Hi good day: The ad is not yet removed, but the hotel is 100% tobacco free, we do not have a smoking area Thank you
    Answered on 17 December 2019
  • Still looking?

Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurante #1
    • Cuisine
      Mexican
    • Ambience
      Family-friendly

Amenities of Hotel Diana
Great facilities! Review score, 8.9

Most popular amenities
  • Free parking
  • Free Wifi
  • Family rooms
  • Spa
  • Restaurant
  • 24-hour front desk
  • Non-smoking rooms
  • Room service
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Free toiletries
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Sun deck
  • Terrace
Room Amenities
  • Socket near the bed
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • Cable channels
  • Video
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
  • Snack bar
  • Breakfast in the room
  • Bar
Internet
Wifi is available in all areas and is free of charge.
Parking
Free public parking is available at a location nearby (reservation is not possible).
  • Valet parking
  • Parking garage
Front Desk Services
  • Private check-in/out
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Laundry
    Additional charge
Business Facilities
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Heating
  • Soundproof
  • Private entrance
  • Car rental
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Non-smoking rooms
  • Room service
Accessibility
  • Upper floors accessible by elevator
Spa
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Massage
  • Spa
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules
Hotel Diana takes special requests – add in the next step!

Check-in
From 3:00 PM to 5:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 12:00 PM to 1:00 PM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Diana of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

FAQs about Hotel Diana

  • Hotel Diana offers the following activities/services (charges may apply):

    • Spa
    • Massage
    • Neck massage
    • Spa/Wellness packages
    • Hand massage
    • Spa facilities
    • Couples' massage
    • Back massage
    • Full-body massage
    • Spa lounge/Relaxation area
    • Foot massage
    • Head massage
  • Hotel Diana is 1,300 feet from the center of Puebla. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Hotel Diana is from 3:00 PM, and check-out is until 1:00 PM.

  • The prices at Hotel Diana may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Hotel Diana has 1 restaurant:

    • Restaurante #1
  • Room options at Hotel Diana include:

    • Double
    • Twin
    • Suite
  • Yes, Hotel Diana is popular with guests booking family stays.