Located in Almaty, 12 mi from Medeo, Swissôtel Wellness Resort Alatau Almaty features accommodations with a restaurant, free private parking, a fitness center and a bar. This 5-star hotel offers room service and a shared lounge. The hotel has an indoor pool, hammam and a 24-hour front desk. The hotel will provide guests with air-conditioned rooms offering a desk, a kettle, a mini-bar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. At Swissôtel Wellness Resort Alatau Almaty rooms are fitted with bed linen and towels. The accommodations offers a continental or buffet breakfast. Guests can relax in the wellness area, including a sauna, and a hot tub, or in the garden. Guests can make use of the business center or relax in the snack bar. First President of Kazakhstan Park is 3.7 mi from Swissôtel Wellness Resort Alatau Almaty, while Dolphin Entertainment Center is 5 mi from the property. The nearest airport is Almaty International Airport, 14 mi from the hotel.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Swissôtel Hotels & Resorts
Hotel chain/brand
Swissôtel Hotels & Resorts

Property highlights

Top Location: Highly rated by recent guests (9.2)

Breakfast Info

Buffet

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

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Guest review summary
Guests were pleased with the accommodation's <b>location</b> and attentive staff. The <b>spa</b> and <b>swimming pool</b> were also highly praised. <b>Room cleanliness</b> was appreciated. <b>Breakfast</b> received mixed reviews, with some guests enjoying it while others found it lacking. The restaurant experience was similarly varied.
This is an automated summary based on 184 reviews from the past 12 months.
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Select topics to read reviews:

Staff
9.0
Facilities
9.1
Cleanliness
9.2
Comfort
9.3
Value for money
8.5
Location
9.2
Free Wifi
8.6

Hotel area info

Restaurants
3 Restaurants On Site

  • The Quarter
    • Cuisine
      International
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea • Cocktail hour
    • Ambience
      Traditional
    • Dietary options
      Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
  • Moxie bar
    • Cuisine
      International
    • Open for
      Lunch • Dinner • High tea • Cocktail hour
    • Ambience
      Modern • Romantic
    • Dietary options
      Halal • Vegetarian • Vegan • Gluten-free • Dairy-free
  • Café Swiss
    • Cuisine
      International
    • Open for
      High tea • Cocktail hour
    • Ambience
      Family-friendly • Traditional • Modern
    • Dietary options
      Halal • Vegetarian • Vegan • Gluten-free • Dairy-free

Amenities of Swissôtel Wellness Resort Alatau Almaty
Great facilities! Review score, 9.1

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Family rooms
  • Spa
  • Free parking
  • Fitness center
  • Non-smoking rooms
  • 24-hour front desk
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Guest bathroom
  • Bathtub or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet

Outdoors

  • Picnic area
  • Outdoor furniture
  • Terrace
  • Garden

Kitchen

  • Dryer
  • Electric kettle

Room Amenities

  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack

Activities

  • Aerobics
    Additional charge
  • Tennis equipment
    Additional charge
  • Kids' club
  • Water sports facilities on site
    Additional charge
  • Golf course (within 2 miles)
    Additional charge
  • Tennis court

Living Area

  • Desk

Media & Technology

  • Streaming service (like Netflix)
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar

Internet
Wifi is available in all areas and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).

  • Accessible parking

Front Desk Services

  • Invoice provided
  • Lockers
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services

  • Strollers
  • Indoor play area

Cleaning Services

  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Business center
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

General

  • Shuttle service
    Additional charge
  • Carbon monoxide detector
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Heating
  • Soundproof rooms
  • Elevator
  • Fan
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service

Accessibility

  • Auditory guidance
  • Visual aids (tactile signs)
  • Bathroom emergency cord
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible

2 swimming pools

Pool 1 – indoorFree!

  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Pool bar

Pool 2 – outdoorFree!

  • Seasonal
  • All ages welcome
  • Pool/Beach towels
  • Pool bar

Spa

  • Kids' pool
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Turkish/Steam Bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
  • Fitness center
  • Sauna

Languages Spoken

  • English
  • Russian
  • Turkish

House rules
Swissôtel Wellness Resort Alatau Almaty takes special requests – add in the next step!

Check-in
From 3:00 PM
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of KZT 40,000 is required on arrival. That's about $80. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
3 years old
Crib upon request
Free
Extra bed upon request
KZT 12,000 per child, per night
4+ years
Extra bed upon request
KZT 12,000 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBDiscoverCash

The fine print
Must-know information for guests at this property

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

A damage deposit of KZT 40,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

FAQs about Swissôtel Wellness Resort Alatau Almaty