Located within the premises of Niseko-Shakotan-Otaru Kaigan Quasi-National Park, Hotel Neu Schloss Otaru offers rooms with views of the ocean and a private open-air bath. A free shuttle runs between JR Otaru station and the hotel. Complimentary WiFi is provided in all rooms and at the lobby. The European-style decorated rooms include a flat-screen TV, a mini bar, and an electric kettle with complimentary green tea. Room wear is provided. Guests can relax in the Rotenburo bath overlooking the ocean. Photocopying and luggage storage is available at the 24-hour front desk and a free computer station is available at the lobby. Enjoy French cuisine at the Blau Kuste restaurant, and drinks at the Bar Perle. The Otaru Neu Schloss Hotel is a 2-minute walk from the Otaru Aquarium, and a 20-minute drive from JR Otaru Station. The Shin-Chitose Airport is a 1-hour and 50-minute ride away.

Couples in particular like the location – they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.6)

Free private parking available at the hotel

Open-air bath, ​Public Bath


Availability

Select dates to see this property's availability and prices

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Guest reviews

Categories:

Staff
8.9
Facilities
8.1
Cleanliness
8.4
Comfort
8.4
Value for money
7.9
Location
8.6
Free Wifi
8.1
Select topics to read reviews:

Guests who stayed here loved

  • Allan
    United States of America United States of America
    The meals were excellent. The view was excellent. The facilities were excellent.
  • K
    Kathryn
    United States of America United States of America
    While you can tell the property is a little dated, mostly due to wear from being so close to the sea. The inside is warm and inviting and very clean. The staff were so welcoming. The rooms were very comfortable and clean. The staff can book you...
  • Hon
    Macau Macau
    - best location to see the coast of Shukutsu. Also within walking distance to the Otaru Aquarium and a kids playground. - Stayed here for a night back in 2008 and the quality remain top notch after 16 years. Room is nicely furnished with full...
  • Sik
    Singapore Singapore
    + amazing seaview + restaurant excellent food and services + spacious room + in-room private onsan + Very friendly staff at reception
  • Tamara
    United States of America United States of America
    The breakfast in the morning was excellent! This was one of our favorite meals from our entire trip in Hokkaido. We also did dinner one of the nights and enjoyed it with some lovely local wine. The room had a great view from both the bedroom and...
  • David
    Singapore Singapore
    The hotel is located at the hilltop which give a view of the Cliff and sea. The Breakfast is very good and portion is generous.
  • Michael
    Singapore Singapore
    Room is great and has a private onsen facing the sea and mountains..great view. The hotel is up on hilltop and many car parking lots which is very convenient.
  • Cc
    United States of America United States of America
    We booked an ocean-front room, but were upgraded upon arrival to a suite on the top floor. That was a welcome surprise, and we took full advantage of the views and private onsen bath. The staff do not speak much English, but they were very...
  • M
    Mona
    United States of America United States of America
    Did not care for the breakfast. The room was clean and the onsen in the room and public one was excellent. The scenery was wonderful. The free shuttle was also appreciated
  • Alan
    United States of America United States of America
    My room with the ocean view was fantastic. The private bath facing the ocean was so amazing. Meals were great with a wonderful staff. Desk staff were also helpful and courteous. Really great stay. Shuttle to train station was an additional...

Hotel area info

Restaurants
1 Restaurant On Site

  • Blau Küste
    • Cuisine
      French
    • Open for
      Dinner

Amenities of Hotel Neu Schloss Otaru
Great facilities! Review score, 8.1

Most popular amenities
  • Free parking
  • Non-smoking rooms
  • Free Wifi
  • Family rooms
  • Facilities for disabled guests
  • Restaurant
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Guest bathroom
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Alarm clock
View
  • Sea view
  • View
Kitchen
  • Electric kettle
  • Refrigerator
Living Area
  • Sitting area
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
Food & Drink
  • Bar
  • Minibar
Internet
Wifi is available in the rooms and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Street parking
  • Accessible parking
Services
  • Shuttle service
  • Vending machine (drinks)
  • Suit press
  • Baggage storage
    Additional charge
  • 24-hour front desk
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Smoke alarms
  • Key access
  • Safe
General
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
Accessibility
  • Bathroom emergency cord
  • Toilet with grab rails
  • Wheelchair accessible
Spa
  • Public Bath
  • Open-air bath
  • Sauna
Hot Spring
  • Open-air bath
Languages Spoken
  • English
  • Japanese

House rules
Hotel Neu Schloss Otaru takes special requests – add in the next step!

Check-in
From 3:00 PM to 7:30 PM
Check-out
Until 11:00 AM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 7 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay credit cardCash

The fine print
Must-know information for guests at this property

Restaurant Blau Küste

Opening hour between 17 Aug 2021 - 12 Sep 2021 (Alcohol free)

Weekdays 17:00~20:00

Weekends 17:00~20:00

Bar Perle

Closed between 17 Aug 2021 - 12 Sep 2021

To use the hotel's free shuttle, please make a reservation in advance. Contact details can be found on the booking confirmation.

JR Otaru Station to Hotel 15:00/16:00/17:00/18:00

From Hotel to JR Otaru Station 09:00/10:00/11:00/12:00

FAQs about Hotel Neu Schloss Otaru

  • Room options at Hotel Neu Schloss Otaru include:

    • Double
    • Twin
    • Quad
    • Suite
  • Hotel Neu Schloss Otaru has 1 restaurant:

    • Blau Küste
  • Check-in at Hotel Neu Schloss Otaru is from 3:00 PM, and check-out is until 11:00 AM.

  • The prices at Hotel Neu Schloss Otaru may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Hotel Neu Schloss Otaru offers the following activities/services (charges may apply):

    • Sauna
    • Public Bath
    • Open-air bath
  • Yes, Hotel Neu Schloss Otaru is popular with guests booking family stays.

  • Hotel Neu Schloss Otaru is 5.6 miles from the center of Otaru. All distances are measured in straight lines. Actual travel distances may vary.