Set in Hakone in the Kanagawa region, with Togendai Station nearby, HESTA Hakone - GUEST HOUSE - provides accommodation with access to a hot spring bath. This 3-star ryokan offers luggage storage space and bicycle parking. The ryokan offers rooms with air conditioning, free private parking and free WiFi. The units are equipped with heating facilities. The ryokan is located in a geothermal area, with a number of hot springs nearby for guests to relax in. Guests can also relax in the shared lounge area. Hakone-Yumoto Station is 16 km from the ryokan, while Shuzen-ji Temple is 48 km from the property.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Free private parking available on-site

Public Bath, ​Hot spring bath


Availability

Select dates to see this property's availability and prices

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Guest reviews

Categories:

Staff
8.6
Facilities
8.1
Cleanliness
8.6
Comfort
8.5
Value for money
8.3
Location
7.4
Free WiFi
8.3
Low score for Hakone
Select topics to read reviews:

Guests who stayed here loved

  • Kok
    Malaysia Malaysia
    The hotel is clean and comfortable, offering a modern onsen and ryokan experience at an affordable price. The staff are also friendly and welcoming.
  • Sofia
    Japan Japan
    I liked the fact that the personal was really nice. Everything was clean and the onsen was nice. Also they provided a Yukata for me, basic elements and lockers.
  • Søren
    Denmark Denmark
    Despite all the criticism I have read about this place, we found it super nice and comfortable for the money. And the onsen was very nice as well.
  • Igor
    Italy Italy
    Great place to stay ! You need the car to get there, but it is a lovely place. The room was big, confortfull, very clean with tatami big corner. the hot spring (Onsen) is amazing. Silence everywhere. Machines for food, drinks and ice cream. Very...
  • Thomas
    Japan Japan
    Fantastic staff! The two young gentlemen behind the desk helped us out so much, and spoke amazing English. We were very impressed.
  • Thomas
    United Kingdom United Kingdom
    Staff on reception, next to lake Ashi, lots of instant food to buy as restaurants aren’t open late, overall very clean
  • Nadine
    Singapore Singapore
    The room was very big. Has tatami and normal bed. The view of the lake was very pretty. Staff was nice and spoke very good english. Helped us with our troubles. The public bath is really nice. Have hair dryer, cotton buds, drinking water, etc.
  • Ratcliff
    Australia Australia
    A real surprise. A big room with access to the downstairs public segregated onsen/hot tub. In a side wing is an eating area with microwaves and food machines. Plus a laundry.
  • Walker
    United States United States
    Though it's a bit of a walk out of the main town, that actually in my opinion lent the place a sense of seclusion and quiet. Helps get your adventure started if you have to walk a bit to get going. The staff were good. The onsen was pretty nice.
  • Alfred
    Japan Japan
    The hotel staff was very kind and accomodating. The rooms were also very clean and comfortable.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few hours

  • Can people with tattoos enter the public bath at the guest house?

    Even people with tattoos can enter the hotel's public bath.
    Answered on 24 March 2024
  • is there private toilet in guest room?

    The room has a private toilet.
    Answered on 1 September 2023
  • does the guest room have private toilet?

    The room has a private toilet.
    Answered on 1 September 2023
  • Can a 17 year old minor check in alone with a parental consent form?

    Hello, Check-in is possible if you have a consent form.
    Answered on 18 April 2024
  • Does this place has work station? Or place where someone can work on their own laptop?

    The hotel has a communal table with power supply. The power source is a Japanese style plug.
    Answered on 4 June 2024

Property surroundings

Facilities of HESTA Hakone - GUEST HOUSE -
Great facilities! Review score, 8.1

Most popular facilities
  • Non-smoking rooms
  • Free parking
  • Hot spring bath
  • Free WiFi
Bathroom
  • Towels
Room Amenities
  • Clothes rack
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
    Services
    • Shared lounge/TV area
    • Vending machine (snacks)
    • Vending machine (drinks)
    • Luggage storage
    • Laundry
      Additional charge
    Reception services
    • Invoice provided
    Safety & security
    • Key access
    • Safety deposit box
    General
    • Air conditioning
    • Non-smoking throughout
    • Heating
    • Non-smoking rooms
    Accessibility
    • Upper floors accessible by stairs only
    Wellness
    • Public Bath
    • Hot spring bath
    Languages spoken
    • Japanese

    House rules
    HESTA Hakone - GUEST HOUSE - takes special requests - add in the next step!

    Check-in
    From 16:00 to 21:00
    Guests are required to show a photo identification and credit card upon check-in
    Check-out
    From 07:00 to 10:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Curfew
    Entry to the property will be closed between the hours of 23:00 and 06:00
    Children and beds

    Child policies

    Children older than 13 years are welcome.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    No age restriction
    There is no age requirement for check-in
    Pets
    Pets are not allowed.
    Payments by Booking.com
    Booking.com takes your payment on behalf of the property for this reservation. During your stay you can pay for any extras using American Express, Visa, Mastercard, JCB, NICOS, UC, UnionPay credit card and Cash only.
    Smoking
    Smoking is not allowed.
    Parties
    Parties/events are not allowed
    Quiet hours
    Guests must be quiet between 21:00 and 07:00.

    The fine print
    Need-to-know information for guests at this property

    Guests under 20 years of age may only check-in with a parent or legal guardian or with legal guardian consent.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    An accommodation tax per person per night is not included in the price and needs to be paid at the property.

    This property will not accommodate hen, stag or similar parties.

    Quiet hours are between 21:00:00 and 07:00:00.

    FAQs about HESTA Hakone - GUEST HOUSE -

    • Check-in at HESTA Hakone - GUEST HOUSE - is from 16:00, and check-out is until 10:00.

    • HESTA Hakone - GUEST HOUSE - is 5.6 miles from the centre of Hakone. All distances are measured in straight lines. Actual travel distances may vary.

    • Room options at HESTA Hakone - GUEST HOUSE - include:

      • Family
      • Quadruple
      • Twin
      • Triple
      • Dormitory Room
    • HESTA Hakone - GUEST HOUSE - offers the following activities / services (charges may apply):

      • Public Bath
      • Hot spring bath
    • The prices at HESTA Hakone - GUEST HOUSE - may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.