Mercure Surabaya is conveniently located in Surabaya's central business district. It offers free Wi-Fi and elegant, spacious rooms with air conditioning. There is an outdoor pool and free private parking. Rooms at the Surabaya Mercure are stylishly decorated with hardwood floors and bright décor. They are equipped with cable TV and private bathrooms. Guests of the Mercure Surabaya Hotel can choose from 2 restaurants or a cafe that serves light snacks and drinks. Centrally located on the Jalan Raya Damo, the Mercure Surabaya is just a 30 minute drive to Juanda International Airport. It is less than a 10 minute walk from Tunjungan Plaza and the Gubeng Train Station.

Couples in particular like the location – they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

Top Location: Highly rated by recent guests (8.6)

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
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Guest reviews

Categories:

Staff
8.1
Facilities
7.7
Cleanliness
8.0
Comfort
7.6
Value for money
7.6
Location
8.6
Free Wifi
7.9
Select topics to read reviews:

Guests who stayed here loved

  • Ade
    Indonesia Indonesia
    This property is in a good location in the city centre
  • Endra
    Indonesia Indonesia
    Breakfast is good, the menu complete. Hotel location good, easy to access.
  • Michael
    Singapore Singapore
    The room was very spacious and comfortable. The whole room including the toilet was clean and neat. The breakfast had varieties of local food that is tasty. The greatest catch is the smart TV that you can use to connect to your phone and watch...
  • Doreen
    Australia Australia
    The room is refurbished and appeared new and clean. It is very quiet and comfortable for sleep. The location is very good too
  • Megan
    Australia Australia
    They still serve a fabulous buffet breakfast, with so many options.
  • Rizki
    Indonesia Indonesia
    Everything about it was perfect. Strategic place, comfy bed and pillows, complete amenities, even our driver said he got good shower
  • Alan
    United Kingdom United Kingdom
    The breakfast was very good, lots of the food that I like. All the staff were very friendly and helpful.
  • Thomas
    Germany Germany
    Really nice rooms. Excellent Breakfast. Nice Garden Area. Very friendly staff.
  • Chenoah
    Netherlands Netherlands
    Kamer en ontbijt. Erg schoon en lekker gavarieert eten.. sampai tahun depan rekkkk
  • Ann
    Netherlands Netherlands
    Ontbijt en vriendelijke service, restaurant ook perfect.

Hotel area info

Restaurants
4 Restaurants On Site

  • Trimurti
    • Cuisine
      American • French • Indonesian • Asian
    • Ambience
      Family-friendly • Traditional • Modern • Romantic
    • Dietary options
      Halal
  • Lan Hua
    • Cuisine
      Chinese
    • Ambience
      Family-friendly • Traditional
  • Ebisu
    • Cuisine
      Japanese
  • Coffee Cafe
    • Cuisine
      Indonesian • European
    • Ambience
      Family-friendly • Traditional • Modern • Romantic
    • Dietary options
      Halal

Amenities of Mercure Surabaya

Most popular amenities
  • Outdoor swimming pool
  • Free Wifi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Spa
  • Bar
  • Breakfast
Outdoors
  • Outdoor fireplace
  • Picnic area
  • Outdoor furniture
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Activities
  • Bicycle rental
    Additional charge
  • Aerobics
    Additional charge
  • Live sports events (broadcast)
  • Live music/Performance
  • Happy hour
    Additional charge
  • Themed dinners
    Additional charge
  • Bike tours
    Additional charge
  • Evening entertainment
  • Kids' club
  • Water sports facilities on site
  • Cycling
    Off-site
  • Karaoke
  • Ping-pong
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Bar
Internet
Wifi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Valet parking
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Lockers
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Strollers
  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Grocery deliveries
    Additional charge
  • Shared lounge/TV area
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Car rental
  • Packed lunches
  • Chapel/Shrine
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Bathroom emergency cord
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
Outdoor swimming pool
  • Open all year
  • Pool with view
  • Shallow end
  • Swimming pool toys
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
Spa
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Light therapy
  • Body wrap
  • Body scrub
  • Body treatments
  • Hairstyling
  • Hair coloring
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
    Additional charge
  • Sauna
    Additional charge
Languages Spoken
  • English
  • Indonesian

House rules
Mercure Surabaya takes special requests – add in the next step!

Check-in
From 2:00 PM to 11:30 PM
Check-out
From 12:00 PM to 1:00 PM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
Rp 400,000 per child, per night
Crib upon request
Free
3+ years
Extra bed upon request
Rp 400,000 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardJCBMaestroUnionPay credit cardCash

The fine print
Must-know information for guests at this property

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

FAQs about Mercure Surabaya

  • Yes, Mercure Surabaya is popular with guests booking family stays.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at Mercure Surabaya include:

    • Suite
    • Quad
    • Bungalow
  • Yes, there's a hot tub. You can find out more about this and the other facilities at Mercure Surabaya on this page.

  • The prices at Mercure Surabaya may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Mercure Surabaya offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Ping-pong
    • Karaoke
    • Evening entertainment
    • Kids' club
    • Bicycle rental
    • Live music/Performance
    • Aerobics
    • Personal trainer
    • Beauty services
    • Themed dinners
    • Swimming pool
    • Locker rooms
    • Facial treatments
    • Live sports events (broadcast)
    • Waxing services
    • Water sports facilities on site
    • Makeup services
    • Bike tours
    • Hair treatments
    • Happy hour
    • Manicure
    • Pedicure
    • Haircut
    • Hair coloring
    • Hairstyling
    • Body treatments
    • Body scrub
    • Body wrap
    • Light therapy
    • Spa facilities
    • Spa lounge/Relaxation area
    • Spa/Wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples' massage
    • Head massage
    • Hand massage
    • Full-body massage
    • Fitness
    • Yoga classes
    • Fitness classes
  • Check-in at Mercure Surabaya is from 2:00 PM, and check-out is until 1:00 PM.

  • Mercure Surabaya is 2,800 feet from the center of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • Mercure Surabaya has 4 restaurants:

    • Ebisu
    • Trimurti
    • Lan Hua
    • Coffee Cafe