Set in the heart of business and shopping district of Surabaya, JW Marriott Hotel Surabaya offer a luxurious 5-star accommodations, with exquisite European décor, outdoor pool and a fitness center. The hotel provides 24-hour room service and free on-site parking. Fitted with floor-to-ceiling windows overlooking the city, all air-conditioned rooms come with flat-screen cable TVs and a safety deposit box. A mini-bar, tea/coffee maker and free bottled water are provided. Private bathrooms include separate marble bath and shower facilities. The hotel offers 24-hour car rental and a business center. Massage services are available at JW Marriott Health Club, which also features a well equipped fitness center. Guests can enjoy a wide range of international dishes at The Pavilion International Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant and Uppercut Steakhouse. SBCO (Surabaya Baking Company) offers a selection of sweet and savory delights. JW Marriott Hotel Surabaya is a 5-minute walk from Tunjungan Plaza shopping mall and a 45-minute drive from Juanda International Airport.

Couples in particular like the location – they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

JW Marriott Hotels & Resorts
Hotel chain/brand
JW Marriott Hotels & Resorts

Property highlights

Top Location: Highly rated by recent guests (9.3)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Buffet, Breakfast to go

Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
Bedroom 1:
1 king bed
Bedroom 2:
2 twin beds
Bedroom 1:
1 king bed
Bedroom 2:
2 twin beds
Bedroom 1:
1 king bed
Bedroom 2:
2 twin beds
Bedroom 1:
1 king bed
Bedroom 2:
2 twin beds
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.5
Facilities
9.1
Cleanliness
9.2
Comfort
9.2
Value for money
8.9
Location
9.3
Free Wifi
9.2
High score for Surabaya
Select topics to read reviews:

Guests who stayed here loved

  • Hendra
    United States of America United States of America
    Great location. Friendly staff. Clean rooms. Pool was fantastic. Ima, the massage therapist, was fantastic.
  • Nicole
    United States of America United States of America
    This hotel was our best stay in Indonesia. Lidia and Asat made our stay memorable. Incredible breakfast and property
  • Mae
    Philippines Philippines
    Chef Endra is the best! Excellent introduction to Surabaya and local cuisine. The entire staff is so attentive and intuitive to our needs even before we ask for assistance.

Hotel area info

Restaurants
4 Restaurants On Site

  • Pavilion Restaurant
    • Cuisine
      Indonesian • Pizza • Sushi • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
  • Tang Palace Chinese Restaurant
    • Cuisine
      Chinese • Asian
    • Ambience
      Family-friendly • Modern
  • Uppercut Steakhouse
    • Cuisine
      French
    • Ambience
      Modern • Romantic
  • Imari Japanese Restaurant
    • Cuisine
      Japanese
    • Ambience
      Family-friendly • Traditional • Modern • Romantic

Amenities of JW Marriott Hotel Surabaya
Great facilities! Review score, 9.1

Most popular amenities
  • Outdoor swimming pool
  • Free Wifi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Guest bathroom
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
  • Extra long beds (> 6.5 ft)
View
  • City view
  • Mountain view
  • Garden view
  • View
Outdoors
  • Picnic area
  • Sun deck
  • BBQ facilities
    Additional charge
  • Garden
Kitchen
  • Cleaning products
  • Dryer
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Bicycle rental
  • Aerobics
  • Live music/Performance
  • Evening entertainment
  • Kids' club
  • Nightclub/DJ
    Additional charge
  • Hot tub
Living Area
  • Sofa
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
Wifi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Valet parking
  • Accessible parking
Front Desk Services
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Currency exchange
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Soundproof
  • Car rental
  • Carpeted
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Upper floors accessible by elevator
Outdoor swimming pool
Free!
  • Open all year
  • Pool with view
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Kids' pool
  • Locker rooms
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/Wellness packages
  • Steam room
  • Spa facilities
  • Body treatments
  • Hairstyling
  • Hair coloring
  • Haircut
  • Hair treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Indonesian
  • Malay
  • Chinese

House rules
JW Marriott Hotel Surabaya takes special requests – add in the next step!

Check-in
From 14:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 5 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubCash

FAQs about JW Marriott Hotel Surabaya

  • JW Marriott Hotel Surabaya offers the following activities/services (charges may apply):

    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Evening entertainment
    • Kids' club
    • Hair treatments
    • Bicycle rental
    • Steam room
    • Live music/Performance
    • Body treatments
    • Aerobics
    • Yoga classes
    • Locker rooms
    • Hair coloring
    • Beauty services
    • Fitness
    • Swimming pool
    • Spa facilities
    • Fitness classes
    • Haircut
    • Spa/Wellness packages
    • Hairstyling
    • Nightclub/DJ
  • JW Marriott Hotel Surabaya is 2.3 miles from the center of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at JW Marriott Hotel Surabaya can enjoy a highly-rated breakfast during their stay (guest review score: 9.1).

    Breakfast option(s) include:

    • Buffet
    • Breakfast to go
  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Yes, JW Marriott Hotel Surabaya is popular with guests booking family stays.

  • Room options at JW Marriott Hotel Surabaya include:

    • Double
    • Suite
    • Twin
    • Apartment
  • Yes, there's a hot tub. You can find out more about this and the other facilities at JW Marriott Hotel Surabaya on this page.

  • Check-in at JW Marriott Hotel Surabaya is from 2:00 PM, and check-out is until 12:00 PM.

  • JW Marriott Hotel Surabaya has 4 restaurants:

    • Pavilion Restaurant
    • Imari Japanese Restaurant
    • Uppercut Steakhouse
    • Tang Palace Chinese Restaurant
  • The prices at JW Marriott Hotel Surabaya may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.