Best Western Papilio Hotel

Jalan Ahmad Yani 176-178, Gayungan, 60235 Surabaya, Indonesia
–Great location - show map
+37 photos

Best Western Papilio Hotel

Scored 7.9
7.9
Rated good
Good
155 reviews
  • Free Wifi
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Baggage storage
  • Elevator
  • Parking on site
  • Facilities for disabled guests

You might be eligible for a Genius discount at Best Western Papilio Hotel. Sign in to check if a Genius discount is available for your selected dates.

Genius discounts at this property are subject to booking dates, stay dates, and other available deals.

Boasting a rooftop pool overlooking the city, Best Western Papilio Hotel is conveniently located a 3-minute drive away from City of Tomorrow and a 10-minute drive from Surabaya Carnival Night Market. Free WiFi access is available throughout. The air-conditioned rooms have a seating area and a flat-screen cable TV. A safety deposit box, an electric kettle as well as a refrigerator with a mini-bar are provided. Private bathroom offers a shower, hairdryer and free toiletries. City view can be enjoyed from the room. Guests can enjoy dining on Indonesian specialties as well as western and Chinese cuisine at Mariposa Restaurant. Alternatively, guests may also order from the room service. Staff at the 24-hour front desk can assist with car hire and airport transfers, while the concierge service will be happy to assist with luggage storage. There is also meeting/banqueting facilities and a business center. After a day of sightseeing guests may enjoy relaxing massage at the spa and wellness center. Best Western Papilio Hotel is a 15-minute drive away from Royal Plaza and a 20-minute drive away from Juanda International Airport.

Couples in particular like the location – they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Free Wifi
  • Private Parking
  • Non-smoking rooms
  • Fitness center
  • Room service
  • Restaurant
  • Facilities for disabled guests
Best Western
Hotel chain/brand
Best Western

Property highlights

Top Location: Highly rated by recent guests (8.3)

Great Food: Meals here are highly recommended!

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

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Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 queen bed
1 king bed
2 twin beds
1 queen bed
2 twin beds
1 queen bed
2 twin beds
1 queen bed
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Guest reviews

Categories:

Staff
8.6
Facilities
8.2
Cleanliness
8.6
Comfort
8.4
Value for money
8.2
Location
8.3
Free Wifi
8.9
High score for Surabaya

Select topics to read reviews:

Guests who stayed here loved

  • Ahmed
    Saudi Arabia Saudi Arabia
    “The staffs were amazing, friendly and helpful. Breakfast was nice and typical Indonesian breakfast”
  • Rosamia
    Indonesia Indonesia
    “The room is spacious, the sheets, the towels, amenities are clean and excellent”
  • Jemmy
    Singapore Singapore
    “spacious and clean room with sound-proof windows and door, the bed is comfortable, the pool's depth is 1.5 meters and near to the cafe and dim sum bar, good channels on the television”
  • Pullen
    Colombia Colombia
    “I’ve stayed at this hotel several times now, it’s always been a pleasure! Good facilities, food and friendly staff ready to assist makes for a good stay!”
  • Lilyudha
    Indonesia Indonesia
    “The room is spacious and they changed the linen everyday. It's awesome”
  • Kenneth
    the Czech Republic the Czech Republic
    “Room is big enough for 2 adults and 2 kids, the location near toll gate so easy to find the hotel”
  • Rose
    Canada Canada
    “Very comfortable room, hot water and AC were good, staff were friendly. Breakfast was expensive by Indonesian standards but delicious - a buffet with a wide selection of foods.”
  • Mr
    Indonesia Indonesia
    “Everything was awesome, facilities, room, location, perfect, i requested high floor and they provided, which bring me stunning view of Surabaya”
  • Ruojing
    China China
    “The hotel is well-equipped with a pleasant environment and a wide view. The swimming pool on the 8th floor is a great place to relax, especially at night when the views of the city lights are particularly beautiful. The service quality of the...”
  • Arzia
    Indonesia Indonesia
    “Everything is great I'd love to stay in this property and I will stay there next time😍”

Hotel area info

Restaurants
1 Restaurant On Site

  • Mariposa
    • Cuisine
      American • Indonesian • Asian
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Halal

Amenities of Best Western Papilio Hotel
Great facilities! Review score, 8.2

Most popular amenities

  • Free Wifi
  • Private Parking
  • Non-smoking rooms
  • Fitness center
  • Room service
  • Restaurant
  • Facilities for disabled guests

Bathroom

  • Toilet paper

Food & Drink

  • Restaurant

Internet
Wifi is available in all areas and is free of charge.

Parking
Private parking is available on site (reservation is not needed) and costs Rp 10,000 per hour.

  • Parking garage
  • Electric vehicle charging station

Front Desk Services

  • Concierge
  • ATM on site
  • Baggage storage
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security

General

  • Air conditioning
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service

Accessibility

  • Bathroom emergency cord
  • Toilet with grab rails

Spa

  • Fitness
  • Beach umbrellas
  • Beach chairs/Loungers
  • Fitness center

Languages Spoken

  • English
  • Indonesian

House rules
Best Western Papilio Hotel takes special requests – add in the next step!

Check-in
From 2:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of Rp 300,000 is required on arrival. That's about $18. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Rp 250,000 per child, per night
3+ years
Extra bed upon request
Rp 350,000 per person, per night

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBMaestroDiscoverUnionPay credit cardCash is not accepted

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Best Western Papilio Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

A damage deposit of Rp 300,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

FAQs about Best Western Papilio Hotel

  • The prices at Best Western Papilio Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, Best Western Papilio Hotel is popular with guests booking family stays.

  • Best Western Papilio Hotel offers the following activities/services (charges may apply):

    • Fitness center
    • Fitness

  • Best Western Papilio Hotel is 2.8 miles from the center of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Best Western Papilio Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.1).

    Breakfast option(s) include:

    • Continental

  • Room options at Best Western Papilio Hotel include:

    • Double
    • Suite

  • Check-in at Best Western Papilio Hotel is from 2:00 PM, and check-out is until 12:00 PM.

  • Best Western Papilio Hotel has 1 restaurant:

    • Mariposa