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Set in a privileged location in Madrid’s Salamanca district, set next to the well known Calle Serrano Street and 2 km from the Bernabeu Stadium. Its comfortable, air-conditioned rooms at the Melia Madrid Serrano feature modern décor and include flat-screen satellite TV, pillow menu and WiFi, along with en-suite bathroom and premium toiletries. The hotel also dedicates some of its areas to The Level exclusive rooms and services, where The Level guests have private access to The Level Lounge with a private terrace on the 7th floor. Guests can enjoy premium drinks, snacks and tapas in an elegant and relaxed atmosphere. There is also a private lounge and a working area with internet access. Other services for The Level guests include private check-in and check-out service, private buffet breakfast, pillow menu, Nespresso space and superior bathroom amenities and toiletries. A varied buffet breakfast is available every morning. The Arado Restaurant is a new modern outlet, all-day dinning concept, offering opened kitchen from 11 am to 1 am. The restaurant offers a mix of flavours and kitchen with local and high quality produce. Other facilities available at Melia Madrid Serrano include a fully-equipped gym and 11 meeting rooms with capacity for 300 people. There is paid public parking available with direct access to the hotel. The hotel has many metro stations nearby. It is well connected with the city centre, which is a 10-minute metro ride away via Rubén Darío Metro Station, 200 metres away. It also has easy access to the A-2 and M-30 Motorway.

Couples particularly like the location — they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Meliá Hotels & Resorts
Hotel chain/brand
Meliá Hotels & Resorts

Property highlights

Situated in the best rated area in Madrid, this hotel has an excellent location score of 9.2

Great Food: Meals here are highly recommended

Breakfast info

Full English/Irish, Vegetarian, Gluten-free, American, Buffet

Loyal customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
or
2 single beds
1 single bed
or
2 single beds
1 double bed
or
2 single beds
1 large double bed
or
2 single beds
1 large double bed
2 single beds
or
1 double bed
1 extra-large double bed
or
2 single beds
4 single beds
or
2 large double beds
1 extra-large double bed
or
2 single beds
1 extra-large double bed
or
2 single beds
1 sofa bed
and
1 large double bed
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Sustainability
This property has 1 third-party sustainability certification.

  • Certified illustration
    Ecostars
Guest review summary
Guests loved the Melia Madrid Serrano's prime <b>location</b> and exceptional <b>breakfast</b>. The staff received praise for their helpfulness. <b>Room comfort</b> and size received mixed feedback, with some finding them small or noisy. <b>Room cleanliness</b> was appreciated by many guests.
This is an automated summary based on 487 reviews from the past 12 months.
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Select topics to read reviews:

Staff
9.0
Facilities
8.8
Cleanliness
9.0
Comfort
9.0
Value for money
8.1
Location
9.2
Free WiFi
8.9

Hotel surroundings

Restaurants
1 restaurant on site

  • ARADO GROCERY & RESTAURANT
    • Cuisine
      International
    • Ambiance
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Facilities of Melia Madrid Serrano
Great facilities! Review score, 8.8

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Family rooms
  • Airport shuttle
  • Non-smoking rooms
  • Fitness centre
  • Restaurant
  • Facilities for disabled guests
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet

Outdoors

  • Outdoor furniture
  • Sun terrace

Room Amenities

  • Socket near the bed
  • Clothes rack

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar

Internet
WiFi is available in all areas and is free of charge.

Parking
No parking available.

Reception services

  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Entertainment and family services

  • Babysitting/child services
    Additional charge

Cleaning services

  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box

General

  • Shuttle service
    Additional charge
  • Grocery deliveries
    Additional charge
  • Shared lounge/TV area
  • Non-smoking throughout
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Car hire
  • Laptop safe
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service

Accessibility

  • Lower bathroom sink
  • Toilet with grab rails
  • Wheelchair accessible

Outdoor swimming pool
Free!

  • Seasonal
  • All ages welcome
  • Pool is on rooftop
  • Pool/beach towels
  • Sun loungers or beach chairs

Wellness

  • Fitness
  • Sun loungers or beach chairs
  • Public Bath
  • Fitness centre

Languages spoken

  • English
  • Spanish
  • French
  • Italian

House rules
Melia Madrid Serrano takes special requests - add in the next step!

Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
From 06:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBCash is not accepted

The fine print
Need-to-know information for guests at this property

All cots are subject to availability.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

Air conditioning is only available seasonally.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Melia Madrid Serrano

  • Room options at Melia Madrid Serrano include:

    • Twin/Double
    • Double
    • Triple
    • Family
  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Melia Madrid Serrano offers the following activities / services (charges may apply):

    • Fitness centre
    • Swimming Pool
    • Public Bath
    • Fitness
  • Melia Madrid Serrano is 1.6 miles from the centre of Madrid. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Melia Madrid Serrano may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Guests staying at Melia Madrid Serrano can enjoy a highly-rated breakfast during their stay (guest review score: 9.2).

    Breakfast option(s) include:

    • Full English/Irish
    • Vegetarian
    • Gluten-free
    • American
    • Buffet
  • Check-in at Melia Madrid Serrano is from 15:00, and check-out is until 12:00.

  • Melia Madrid Serrano has 1 restaurant:

    • ARADO GROCERY & RESTAURANT