This 4-star hotel in central Hamburg offers rooms with free WiFi. The Novotel Alster lies in the Hohenfelde district, 50 metres from Lübecker Straße Underground Station. Rooms at the Novotel Hamburg Alster are air-conditioned and include a wardrobe, 55-inch cable TV, desk, safe, mini fridge, USB sockets and coffee/tea making facilities. The private bathroom is fitted with a rain shower and hairdryer. Up to 2 children under the age of 15 can sleep free of charge in the parents' room. Guests enjoy free use of the Novotel's spa area, featuring a sauna, steam bath and a modern fitness room. There is a children's play corner and Xbox at the lobby. The Novo2 bar, lounge and eatery serves regional Northern German specialities as well as Mediterranean cuisine. Snacks and drinks are served in the Alster Lounge, where sports events are also shown on the large TV screen. The Novotel offers on-site parking and is just a 10-minute walk from Hamburg's Alster Lake. Guests can walk to Hamburg Main Station in 15 minutes.

Couples particularly like the location — they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Novotel
Hotel chain/brand
Novotel

Property highlights

Top location: Highly rated by recent guests (8.5)

Breakfast info

American, Buffet

Parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
2 single beds
1 sofa bed
and
1 large double bed
1 sofa bed
and
1 large double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
8.7
Facilities
8.3
Cleanliness
8.6
Comfort
8.5
Value for money
7.8
Location
8.5
Free WiFi
8.4
Select topics to read reviews:

Guests who stayed here loved

  • Laura
    Luxembourg Luxembourg
    Metro Station in front of the hotel. There was a small café 5min walk from the hotel where you can have an excellent breakfast! The staff was quite nice and the room was modern and clean.
  • Aine
    Ireland Ireland
    Staff helped when taxi would only accept cash. Room was nice. Clean, well appointed. Shower was lovely. I asked for and got extra pillows. Breakfast was good. Lots of variety. Dinner was good. Waiter was excellent, very kind and engaging. The...
  • Iryna
    Ukraine Ukraine
    Location was good, just two steps to metro. Breakfast was good.
  • Martin
    United Kingdom United Kingdom
    Hamburg is an expensive city. This is a good value for money family solution. Room is a good size, clean and quiet. Location is a maybe a 30 min walk out of town but there's a metro station on the doorstop. Would recommend.
  • Xiaoli
    Greece Greece
    Very good hotel, clean, comfortable, easy to find, quick check-in.The hotel has parking spaces, which is very convenient.
  • Gintare
    Lithuania Lithuania
    It’s clean and modern hotel with quite good breakfast. For our family of four members it was a good stop for rest.
  • Vanessa
    Germany Germany
    We booked a room for 4 people, two double beds. When we arrived, the room was prepared for only 3 people, but after calling reception we were quickly helped out and the very sweet room service lady made sure to grab another blanket, pillow and...
  • Sivasaravanan
    Netherlands Netherlands
    Breakfast so good. Very close to U bahn with frequent trains to key locations. Close to center
  • Samuel
    Denmark Denmark
    Excellent breakfast, very clean, very well furnished and comfortable room. Very good setup in the room for sleeping arrangements for families. The staff were friendly, helpful and competant.
  • Nicole
    Spain Spain
    This hotel was everything you can expect from Novotel. Nice rooms and a good breakfast. The location is very good, you can easily walk to the busier side of Hamburg and there are some good restaurants within a 10 minute walk. It was just a...

Hotel surroundings

Restaurants
1 restaurant on site

  • Novo2
    • Cuisine
      European
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegetarian • Gluten-free • Dairy-free

Facilities of Novotel Hamburg City Alster
Great facilities! Review score, 8.3

Most popular facilities
  • Parking on site
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Fitness centre
  • Restaurant
  • Facilities for disabled guests
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Extra long beds (> 2 metres)
View
  • City view
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
Pets
Pets are allowed. Charges may be applicable.
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is possible on site (reservation is not possible) and costs € 26 per day.
  • Parking garage
  • Accessible parking
Reception services
  • Luggage storage
  • Tour desk
  • 24-hour front desk
Entertainment and family services
  • Indoor play area
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Safety deposit box
General
  • Hypoallergenic
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Soundproofing
  • Laptop safe
  • Carpeted
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Upper floors accessible by elevator
Wellness
  • Fitness
  • Hammam
  • Fitness centre
  • Sauna
Languages spoken
  • German
  • English

House rules
Novotel Hamburg City Alster takes special requests - add in the next step!

Check-in
From 15:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 16 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are allowed. Charges may be applicable.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaDiners ClubJCBCash

The fine print
Need-to-know information for guests at this property

2 children aged 15 or under can stay in existing beds of the room with the parents or grandparents free of charge. Guests who booked the room with the breakfast option can bring up to 2 children (5 or younger) to the breakfast buffet free of charge. Breakfast for children aged 6 to 15 costs EUR 5,00 per child per day. From 16 years on children are considered adults.

Please note that from 29 October 2024 until probably mid-December, our lobby and the bar and restaurant area will be

lobby and the bar and restaurant area will be renovated. All services will continue to be

services will continue to be available to you, but there will be visual restrictions and

noise nuisance during the day. We know that a pleasant atmosphere is important,

and therefore endeavour to keep construction noise to a minimum and complete the work as quickly as possible.

Guests under the age of 18 can only check in with a parent or official guardian.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

FAQs about Novotel Hamburg City Alster

  • Novotel Hamburg City Alster has 1 restaurant:

    • Novo2
  • Check-in at Novotel Hamburg City Alster is from 15:00, and check-out is until 12:00.

  • Room options at Novotel Hamburg City Alster include:

    • Double
    • Twin
    • Quadruple
  • The prices at Novotel Hamburg City Alster may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Novotel Hamburg City Alster offers the following activities / services (charges may apply):

    • Fitness centre
    • Sauna
    • Hammam
    • Fitness
  • Guests staying at Novotel Hamburg City Alster can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).

    Breakfast option(s) include:

    • American
    • Buffet
  • Novotel Hamburg City Alster is 1.2 miles from the centre of Hamburg. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, Novotel Hamburg City Alster is popular with guests booking family stays.