Set in Mariánské Lázně and with Colonnade by the Singing Fountain reachable within 300 metres, Ensana Hvězda - Imperiál - Neapol offers a tour desk, allergy-free rooms, a terrace, free WiFi and a restaurant. A sauna and a ski equipment rental service are available for guests. The hotel has an indoor pool, fitness centre, evening entertainment and room service. All guest rooms at the hotel come with a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with free toiletries and a hairdryer. At Ensana Hvězda - Imperiál - Neapol the rooms come with bed linen and towels. Guests at the accommodation can enjoy a buffet or a continental breakfast. You can play table tennis at this 4-star hotel, and the area is popular for hiking and skiing. Speaking Czech, German and Russian, staff at the 24-hour front desk can help you plan your stay. The Singing Fountain is 500 metres from Ensana Hvězda - Imperiál - Neapol, while Castle and Chateau Bečov nad Teplou is 23 km from the property.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Ensana Hotels
Hotel chain/brand

Property highlights

Situated in the best rated area in Mariánské Lázně, this hotel has an excellent location score of 9.2

Breakfast info

Continental, Buffet

Private parking at the hotel


Availability

Select dates to see this property's availability and prices

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Guest reviews

Categories:

Staff
8.6
Facilities
8.8
Cleanliness
9.1
Comfort
9.0
Value for money
8.3
Location
9.2
Free WiFi
8.8
Select topics to read reviews:

Guests who stayed here loved

  • Alexander
    Canada Canada
    Medical spa hotel Hvezda provides a great variety of medical treatment options and resources and also health spa facilities and a swimming pool. The great quality food selection for breakfasts and dinners. Very good location, close to mineral...
  • Kostyantyn
    Germany Germany
    1. Very quiet location 2. Spacious room with high ceilings 3. Comfortable bed 4. Good breakfast 5. Room with balcony is a nice option 6. Elegant interior with a touch of luxury 7. Warm swimming pool in the hotel
  • Martin
    Czech Republic Czech Republic
    Excellent breakfast and dinner buffet, a lot of vegetables always available. The swimming pool is magnificent. Even though my room looked on the road and square, the nights (and days too) were perfectly quiet. What's also great about this hotel...
  • Yuliya
    Germany Germany
    Spa area and access to all spa centers of the four hotels through inner tunnels - Roman Bathes! Quality of the rooms is high and well maintained, location next to the forest and lovely views. Staff is kind and attentive
  • Julia
    Netherlands Netherlands
    The architecture and the standard of the rooms is outstanding!
  • Irina
    Germany Germany
    Zimmer waren sehr schön eingerichtet, großer neuer Bad , Gute Lage
  • Alena
    Czech Republic Czech Republic
    Lokalita moc hezká. Vkusně zařízený velký pokoj. Snídaně výborné. Večeře taky dobré (i když trochu horší než snídaně).
  • Maximilian
    Germany Germany
    Dass darauf geachtet wurde, dass wir als 10 Personen Familie zusammensitzen konnten.
  • Eugenie
    Germany Germany
    Sehr kinderfreundlich, Schwimmbad kann mit Kind aufgesucht werden. Spielzimmer im Hotel vorhanden. Alles waren freundlich. Man hatte nicht das Gefühl, dass das Kind stört.
  • Kathleen
    Germany Germany
    Ein super Hotel, das Service + Küchen & ReinigungsPersonal war sehr sehr freundlich.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Hello, I would like to book a stay for my parents at your hotel from 24th of December until 3rd of January. I was wondering if there are any events organized during Christmas Day and New Year's eve? And will my parents be able to get by with staff members only knowing Russian language? Thank you!

    Dear guest, we are planning a galla dinner on 24.12. + 31.12.2021. But we don´t now what can happen, because of covid situation. Our staff members speaks Russian Language.
    Answered on 12 November 2021
  • Je pro hoste vstup do Aqua wellness centra hotelu zdarma, případně je nějak časově omezen? Jaké jsou pracovní hodiny wellnesu?

    Ano, pro hotelové hosty je vstup do AQUA WELLNESS zdarma, od 8.00 do 20.00 hod.
    Answered on 26 November 2022
  • how can I book a room for 2 persons with breakfast dinner and 24 procedures for person. I would like to do reserve the mroce directly by booking.

    You can book this spa program (comprehensive spa stay = 24 spa treatments per person / per wee) only directly with the hotel.
    Answered on 3 September 2023
  • Hi, can my 4 yo child go to all swimming pools and saunas of the complex with me?

    Yes, he can.
    Answered on 26 November 2022

Hotel surroundings

Restaurants
1 restaurant on site

  • RESTAURACE FRANZ JOSEF + SISSI
    • Open for
      Breakfast • Lunch • Dinner
    • Dietary options
      Gluten-free • Dairy-free

Facilities of Ensana Hvězda - Imperiál - Neapol
Great facilities! Review score, 8.8

Most popular facilities
  • Indoor swimming pool
  • Spa and wellness centre
  • Private parking
  • Free WiFi
  • Restaurant
  • Non-smoking rooms
  • Fitness centre
  • Airport shuttle
  • Facilities for disabled guests
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Terrace
Room Amenities
  • Socket near the bed
  • Clothes rack
Ski
  • Ski pass vendor
  • Ski equipment hire on site
  • Ski school
    Additional charge
Activities
  • Bicycle rental
    Additional charge
  • Live music/performance
  • Tour or class about local culture
  • Walking tours
    Additional charge
  • Temporary art galleries
  • Evening entertainment
  • Squash
    Additional chargeOff-site
  • Horse riding
    Additional chargeOff-site
  • Bowling
    Additional chargeOff-site
  • Cycling
    Off-site
  • Hiking
    Off-site
  • Table tennis
  • Skiing
    Off-site
  • Golf course (within 3 km)
    Additional charge
  • Tennis court
    Additional chargeOff-site
Living Area
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
  • Special diet menus (on request)
  • Breakfast in the room
  • Restaurant
Internet
WiFi is available in the rooms and is free of charge.
Parking
Private parking is possible on site (reservation is needed) and costs € 14 per day.
  • Parking garage
Reception services
  • Luggage storage
  • Tour desk
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Key card access
  • Safety deposit box
General
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Heating
  • Car hire
  • Packed lunches
  • Lift
  • Barber/beauty shop
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Wheelchair accessible
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • Pool/beach towels
Wellness
  • Fitness/spa locker rooms
  • Fitness classes
  • Fitness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Spa facilities
  • Hair colouring
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Facial treatments
  • Beauty Services
  • Sun loungers or beach chairs
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
Languages spoken
  • Czech
  • German
  • Russian

House rules
Ensana Hvězda - Imperiál - Neapol takes special requests - add in the next step!

Check-in
From 14:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Cot upon request
Free
4 - 12 years
Extra bed upon request
€ 30 per child, per night
13+ years
Extra bed upon request
€ 40 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBCash

The fine print
Need-to-know information for guests at this property

When booking more than 9 rooms, different policies and additional supplements may apply.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Ensana Hvězda - Imperiál - Neapol

  • The prices at Ensana Hvězda - Imperiál - Neapol may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Ensana Hvězda - Imperiál - Neapol has 1 restaurant:

    • RESTAURACE FRANZ JOSEF + SISSI
  • Yes, there is a hot tub. You can find out more about this and the other facilities at Ensana Hvězda - Imperiál - Neapol on this page.

  • Guests staying at Ensana Hvězda - Imperiál - Neapol can enjoy a highly-rated breakfast during their stay (guest review score: 8.7).

    Breakfast option(s) include:

    • Continental
    • Buffet
  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Room options at Ensana Hvězda - Imperiál - Neapol include:

    • Twin/Double
    • Single
  • Ensana Hvězda - Imperiál - Neapol offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Hiking
    • Skiing
    • Bowling
    • Table tennis
    • Tennis court
    • Squash
    • Golf course (within 3 km)
    • Evening entertainment
    • Pedicure
    • Live music/performance
    • Beauty Services
    • Fitness/spa locker rooms
    • Spa lounge/relaxation area
    • Swimming Pool
    • Horse riding
    • Walking tours
    • Hair colouring
    • Bicycle rental
    • Hair treatments
    • Temporary art galleries
    • Fitness
    • Tour or class about local culture
    • Facial treatments
    • Hair cut
    • Manicure
    • Spa/wellness packages
    • Spa facilities
    • Fitness classes
  • Check-in at Ensana Hvězda - Imperiál - Neapol is from 14:00, and check-out is until 11:00.

  • Ensana Hvězda - Imperiál - Neapol is 550 yards from the centre of Mariánské Lázně. All distances are measured in straight lines. Actual travel distances may vary.