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Hemu House is located in Fenghuang, a 10-minute car ride from Fenghuang Coach Station. Free WiFi access is available. Staff at the reception can speak English and provide coach and attraction tickets reservation service for free. Tuojiang River and Hongqiao Bridge are within a 5-minute walk. Supermarkets and local restaurants can be reached in 10 minutes by foot. All rooms feature a satellite TV, air conditioning, a private bathroom with a hairdryer and free toiletries. Extras include a desk and cleaning products. The property is equipped with security cameras on site. Other facilities offered at the property include grocery deliveries.

Couples particularly like the location — they rated it 9.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Fenghuang, this property has an excellent location score of 9.7

Want a great night's sleep? This property was highly rated for its very comfy beds.


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 single bed
and
1 large double bed
2 single beds
2 single beds
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Guest reviews

Categories:

Staff
9.6
Facilities
8.5
Cleanliness
8.8
Comfort
8.8
Value for money
9.3
Location
9.7
Free WiFi
9.3
High score for Fenghuang
Select topics to read reviews:

Guests who stayed here loved

  • Robert
    Netherlands Netherlands
    The owner Veronica was incredible sweet! Prior to arriving she was sending relevant information to make sure that I would be set up for success. She welcomed me into her hotel like an old friend. Her genuine interest, willingness to help and...
  • Lisa
    Belgium Belgium
    Great location! It’s close to the shuttle bus station and the center part of the ancient town. Very friendly and helpful staff and Veronica speaks good English which is always a big plus in China :)
  • Shawn
    Hong Kong Hong Kong
    Very central but still quiet. The privacy and accommodation the host showed was exceptional. The English speaking staff was so nice and helpful. The facilities were very clean. The room wasn’t big but I had everything we needed and the beds were...
  • Rodriguez
    Hong Kong Hong Kong
    Comfortable, very clean, super friendly staff, lots of small details making it great value for money. The host, Veronica, speaks excellent English and engages with her guests from check-in. Right from the start, she makes it clear about how to...
  • H
    Howard
    Canada Canada
    The hotel was very easy to find with Veronica's instructions. The river and all main spots were in walking distance. The neighborhood was also full of nice restaurants. The check-in process was easy and the staff was very helpful. Veronica helped...
  • Carmen
    Spain Spain
    It was very centric and spacious and beautiful the room. The receptionist speaks perfect English and helped us with the city attractions. Really recommended!
  • Muhamad
    Malaysia Malaysia
    The room was clean and very cozy and its a walking distance from tourist spot
  • Regina
    Germany Germany
    Great location to explore the old town and yet not in a crowded area. Also conveniently located a 3min walk from the bus stop connecting to the train station. The hosts were incredibly helpful with helping organizing our activities and English...
  • Anna
    Spain Spain
    Hemu House is a great place to stay in Fenghuang, as it is close to the river (less than 5 minutes walking), yet not that close to have all the noise from bars and pubs at night. In addition, Veronica speaks really good English so she was able to...
  • Raquel
    Spain Spain
    The staff was very friendly and helped us with everything, both during our time in Fenghuang and with all the questions we had beforehand. The hotel is very beautiful, well-located, and very comfortable. The rooms were perfect.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • We will be coming from Zhangiajie area for two days to stay with you and then travel to Guilin. We are 74 years old and cannot want three four kms wit..

    Thanks for contacting us. There are regular shuttles between Fenghuang train station and the old city. Please add us on Wechat to get detailed instruc..
    Answered on 10 July 2023
  • Hi!We are 2 foreigners living in China,we want to travel to your area in August.Do you have any problems with accepting foreigners in your hostel?

    Hi! Thank you for the question. We are able to accept foreigners.
    Answered on 11 July 2021
  • Can I have queen bed for a budget double room?

    Hi! It depends on if we have extra double rooms available on the day you check-in.
    Answered on 13 March 2024
  • Hello. I want to book 1 night at your hotel on December 12. I want to know if I can take a direct bus from Tongren Airport to Fenghuang Bus Station ..

    Hello! There is only one bus from tongren to Fenghuang everyday. It leaves at 3 pm. We can help to book a car to pick you up at the airport.
    Answered on 26 March 2024
  • There is no flight from torngern to shanghai on 1 april. Which airport is easier to access from your hotel? xiangxi biancheng or zhangjiajie hehua?

    Hi! Unfortunately I haven't heard about any Biancheng airport nearby. The Zhangjiajie Hehua airport is about one hour away from here by train.
    Answered on 26 March 2024
  • How to get to this place from Zhangjiajie? How to get to this place from Changsha? Which is nearer? Is this location called Furong ancient town or Fen..

    Hi! The best way to get to Fenghuang old city is by train. The train station here is called Fenghuanggucheng. Zhangjiajie is nearer :)
    Answered on 13 March 2024
  • Still looking?

Managed by Veronica

Company review score: 9.6Based on 315 reviews from 1 property
1 managed property

Company information

Two years experience of living overseas and eight years experience of runing hotels in Fenghuang old city, we have a great knowledge of the needs of both eastern and western guests. Our English speaking staff are willing to be your "private tour guide" of travelling in China.

Property information

Hemu House is located inside the old city, about 3 minutes walk to the river and bars. All the major attractions are in walking distance while the most popular sight - the Rainbow Bridge is only 100 meters from our place. There are 30 diverse kinds of rooms in our hotel and a public area where you can relax with our free tea and coffee and meet new people from all over the world.

Languages spoken

English,Chinese

Property surroundings

Facilities of Hemu House
Great facilities! Review score, 8.5

Most popular facilities
  • Parking
  • Airport shuttle (free)
  • Non-smoking rooms
  • Room service
  • Family rooms
  • Tea/coffee maker in all rooms
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
Outdoors
  • Terrace
  • Garden
Kitchen
  • Shared kitchen
  • Cleaning products
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
Pets
Pets are allowed on request. Charges may be applicable.
Activities
  • Live music/performance
    Additional chargeOff-site
  • Tour or class about local culture
    Additional charge
  • Walking tours
    Additional charge
  • Temporary art galleries
    Off-site
  • Hiking
    Additional chargeOff-site
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • TV
Food & Drink
  • Tea/Coffee maker
Internet
Good free WiFi 29 Mbps. Suitable for streaming HD content and making video calls. Speed test carried out by the host.
Parking
Public parking is possible at a location nearby (reservation is needed) and costs CNY 80 per day.
    Transport
    • Public transport tickets
    Reception services
    • Invoice provided
    • Private check-in/check-out
    • Concierge service
    • Luggage storage
    • Tour desk
    • Express check-in/check-out
    • 24-hour front desk
    Entertainment and family services
    • Board games/puzzles
    Cleaning services
    • Daily housekeeping
    • Laundry
      Additional charge
    Business facilities
    • Fax/photocopying
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key card access
    • Key access
    • 24-hour security
    General
    • Shuttle service
      Additional charge
    • Pet bowls
    • Carbon monoxide detector
    • Grocery deliveries
      Additional charge
    • Shared lounge/TV area
    • Designated smoking area
    • Air conditioning
      Additional charge
    • Tile/marble floor
    • Heating
    • Soundproofing
    • Car hire
    • Soundproof rooms
    • Family rooms
    • Airport shuttle
    • Non-smoking rooms
    • Room service
    Languages spoken
    • English
    • Chinese

    House rules
    Hemu House takes special requests - add in the next step!

    Check-in
    From 14:00 to 23:30
    Guests are required to show a photo identification and credit card upon check-in
    You'll need to let the property know in advance what time you'll arrive.
    Check-out
    From 06:00 to 12:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Refundable damage deposit
    A damage deposit of CNY 100 is required on arrival. That's about £10. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
    Children and beds

    Child policies

    Children of any age are welcome.

    Children 18 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0+ years
    Extra bed upon request
    CNY 50 per person, per night

    Cots and extra beds are not available at this property.

    No age restriction
    There is no age requirement for check-in
    Pets
    Pets are allowed on request. Charges may be applicable.
    Accepted payment methods
    VisaMaestroUnionPay debit cardUnionPay credit cardCash
    Smoking
    Smoking is not allowed.
    Parties
    Parties/events are not allowed
    Quiet hours
    Guests must be quiet between 21:00 and 08:00.

    The fine print
    Need-to-know information for guests at this property

    A map of Fenghuang Old Town is offered for free.

    Please check your email for transportation information after reservation.

    Please kindly note that heating is available at an additional cost of CNY 20 per room per day.

    For epidemic prevention and control needs, the property do not provide pillow blankets and other facilities that cannot be disinfected daily. Thanks for understanding.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Hemu House in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

    This property will not accommodate hen, stag or similar parties.

    Quiet hours are between 21:00:00 and 08:00:00.

    A damage deposit of CNY 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

    Legal information

    This property is managed by a private host. EU consumer law relating to professional hosts might not apply.

    FAQs about Hemu House

    • Hemu House offers the following activities / services (charges may apply):

      • Hiking
      • Temporary art galleries
      • Tour or class about local culture
      • Walking tours
      • Live music/performance
    • Check-in at Hemu House is from 14:00, and check-out is until 12:00.

    • Hemu House is 0.6 miles from the centre of Fenghuang. All distances are measured in straight lines. Actual travel distances may vary.

    • Yes, Hemu House is popular with guests booking family stays.

    • Room options at Hemu House include:

      • Double
      • Family
      • Twin
    • The prices at Hemu House may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.