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Offering standard rates and all-inclusive rates which include full-board, Hotel Río Serrano is in Torres del Paine. There is an on-site restaurant and a garden overlooking the Paine Massif. Free WiFi access in available in common areas. Fully carpeted, rooms at Rio Serrano have large windows offering scenic views of the Massif. All of them have heating, fans and private bathrooms. A buffet breakfast is served daily. Guests traveling with the all-inclusive program have complimentary breakfast, lunch and dinner. Regional specialties can be ordered at the restaurant, while enjoying one of the many wines from the property’s cellar. Drinks and cocktails can be enjoyed at De agostini Bar. Boat trips, hiking and horseback riding activities can be practiced. Additionally, guests can explore the areas choosing from several available excursions, for an extra fee. Hotel Río Serrano is 52 mi from Puerto Natales and 202 mi from Ibañez del Campo Airport in Punta Arenas. It is 2.5 mi from one of the entrances to Torres del Paine National Park. Shuttle services can be arranged for an extra fee. Free parking is provided. Premium wireless connection is offered for a surcharge.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.4)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Buffet

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 twin beds
or
1 king bed
2 twin beds
or
1 king bed
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Guest reviews

Categories:

Staff
9.2
Facilities
9.2
Cleanliness
9.4
Comfort
9.5
Value for money
8.0
Location
9.4
Free Wifi
8.3
High score for Torres del Paine
Select topics to read reviews:

Guests who stayed here loved

  • Geolit
    United States of America United States of America
    It is an exceptional location with awesome views, about one mile from the Park Entrance, luxurious settings with high end facilities. The food was excellent, breakfast plentiful and rich, packed lunches for hiking were nice, bar food was very good...
  • Omar
    United States of America United States of America
    Amazing. Super clean. Fantastic staff. Great value for what you get.
  • Margarita
    United States of America United States of America
    Amazing interior design, very friendly staff, gourmet food and best location for visiting Torres del Paine park
  • Jong
    United States of America United States of America
    We found the customer service at Rio Serrano exceptional, from front desk staff to the bar and restaurant, and spa. During our stay we dined in both the bar and upstairs restaurant and the food was always well prepared, creative and delicious, and...
  • Kridtin
    Thailand Thailand
    good room quality ,with nice view in the hotel by best location ,the breakfast is exellent and the hospitality of the staffs were very good
  • Thao
    United States of America United States of America
    Rio Serrano is one of our most favorite places to stay around the world. It was our sanctuary we returned to after a long day hiking and exploring. Breakfasts were lovely, and the chef and the staff took care of all of us until the last day when...
  • Alan
    United States of America United States of America
    Beautiful location, excellent service, friendly staff, delicious meals. Altogether a fabulous experience.
  • Robert
    United States of America United States of America
    Great location with helpful staff! The view from the room was amazing!
  • Christopher
    United States of America United States of America
    Property has everything you could want and a very friendly staff. Some reviews claim the pool is too cold but it’s a pool and not a hot tub. We spent a few hours in it and found the water temperature to be fine. Prices of food are relatively...
  • Ravi
    United States of America United States of America
    The pictures don’t do this place justice. Really nice resort with very friendly staff. The restaurant and bar were awesome. The pool was fantastic. Very helpful in planning excursion. The views from the property were stunning.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property

  • Is there a shuttle to and from puerto Natales? Any excursions? Can you please send me the list and price? Thanks!

    through this window I can not share prices
    Answered on 21 October 2022
  • Hello! How can we get to your hotel from Hotel las Torres ?

    We offer transportation from Las Torres Hotel
    Answered on 14 December 2022
  • How much do individual tours cost if you want to arrange extra ones? In particular to Lago gray glacier?

    Hello, prices for excursions depends on the type of them we can send you a list of prices so you can check and arrange them directly with us, please s..
    Answered on 7 May 2021
  • Hello, we already have a booking for two nights (13 to 15 April 2022) all inclusive. I am thinking of extending to 4 nights 11 to 15 April 2022 and wo..

    Hi, please write us directly in your reservation made by booking.com. Regards,
    Answered on 18 February 2022
  • Hello, are there restaurants near the hotel, or can you offer half/full board? Do you offer excursions, I would like info and prices Thanks a lot Ric

    Hello, there are few restaurants near the hotel. For our part we have a restaurant and bar. We offer programs with all meals and breakfast only. We ca..
    Answered on 11 October 2022

Hotel area info

Restaurants
1 Restaurant On Site

  • Kaienk
    • Cuisine
      American • Argentinian • Italian • Mediterranean • Peruvian • Pizza • Seafood • Local • International • Latin American • Grill/BBQ
    • Open for
      Breakfast • Lunch • Dinner • Cocktail hour
    • Ambience
      Family-friendly • Traditional • Romantic
    • Dietary options
      Vegan • Gluten-free • Dairy-free

Amenities of Río Serrano Hotel + Spa
Great facilities! Review score, 9.2

Most popular amenities
  • Indoor swimming pool
  • Free parking
  • Free Wifi
  • Restaurant
  • Non-smoking rooms
  • Spa
  • Fitness center
  • Facilities for disabled guests
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Guest bathroom
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
Bedroom
  • Wardrobe or closet
  • Extra long beds (> 6.5 ft)
Outdoors
  • Outdoor furniture
  • Sun deck
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Kitchen
  • Cleaning products
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Live sports events (broadcast)
  • Live music/Performance
  • Tour or class about local culture
    Additional charge
  • Movie nights
  • Temporary art galleries
  • Horseback riding
    Additional chargeOff-site
  • Hiking
    Additional chargeOff-site
  • Pool table
  • Playground
  • Game room
  • Fishing
    Additional chargeOff-site
Living Area
  • Desk
Media & Technology
  • Telephone
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Bar
Internet
Wifi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Indoor play area
  • Board games/Puzzles
Cleaning Services
  • Daily housekeeping
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe
General
  • Shared lounge/TV area
  • Hypoallergenic
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Heating
  • Soundproof
  • Laptop safe
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Indoor swimming pool
    Spa
    • Locker rooms
    • Fitness
    • Massage chair
    • Spa/Wellness packages
    • Foot bath
    • Spa lounge/Relaxation area
    • Steam room
    • Spa facilities
    • Body wrap
    • Body scrub
    • Body treatments
    • Pedicure
    • Manicure
    • Facial treatments
    • Beauty services
    • Beach chairs/Loungers
    • Public Bath
    • Spa
    • Fitness center
    • Sauna
    Languages Spoken
    • English
    • Spanish

    House rules
    Río Serrano Hotel + Spa takes special requests – add in the next step!

    Check-in
    From 4:00 PM
    Guests are required to show a photo ID and credit card at check-in.
    Check-out
    Until 12:00 PM
    Cancellation/ prepayment
    Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 12 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 2 years
    Crib upon request
    Free

    The number of cribs allowed depends on the option you choose. Check your selected option for more info.

    There are no extra beds available at this property.

    All cribs are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Accepted payment methods
    American ExpressVisaMastercardDiners ClubRed CompraCash

    The fine print
    Must-know information for guests at this property

    Our Full Board plan offers a luxurious experience with all meals included in the hotel's main restaurant, where you'll have the opportunity to enjoy the breakfast buffet, a la carte lunch and dinner accompanied by beverages such as juice, water, soft drinks and house wine. Along with this the program provides a stocked mini-bar in your room, meals and drinks from the Restobar - whose a la carte menu is available 12 hours per day - and practical lunch boxes for your expeditions. Stay connected with free WIFI in rooms and common areas, access to the spa, climatized pool, gym and sauna

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    FAQs about Río Serrano Hotel + Spa

    • Check-in at Río Serrano Hotel + Spa is from 4:00 PM, and check-out is until 12:00 PM.

    • Room options at Río Serrano Hotel + Spa include:

      • Twin/Double
    • Guests staying at Río Serrano Hotel + Spa can enjoy a highly-rated breakfast during their stay (guest review score: 8.5).

      Breakfast option(s) include:

      • Buffet
    • Río Serrano Hotel + Spa has 1 restaurant:

      • Kaienk
    • Río Serrano Hotel + Spa is 16.8 miles from the center of Torres del Paine. All distances are measured in straight lines. Actual travel distances may vary.

    • The prices at Río Serrano Hotel + Spa may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • Río Serrano Hotel + Spa offers the following activities/services (charges may apply):

      • Spa
      • Fitness center
      • Sauna
      • Hiking
      • Playground
      • Pool table
      • Game room
      • Fishing
      • Horseback riding
      • Locker rooms
      • Spa facilities
      • Public Bath
      • Pedicure
      • Tour or class about local culture
      • Spa/Wellness packages
      • Live sports events (broadcast)
      • Facial treatments
      • Temporary art galleries
      • Spa lounge/Relaxation area
      • Swimming pool
      • Body scrub
      • Movie nights
      • Fitness
      • Live music/Performance
      • Beauty services
      • Steam room
      • Body treatments
      • Massage chair
      • Manicure
      • Foot bath
      • Body wrap
    • Yes, Río Serrano Hotel + Spa is popular with guests booking family stays.