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Located in Puerto Natales and with Puerto Natales Bus Station reachable within less than 1 km, Puma House provides concierge services, non-smoking rooms, a garden, free WiFi throughout the property and a shared lounge. Built in 2017, the property is within 30 km of Cueva del Milodon. The accommodation offers airport transfers, while a bicycle rental service is also available. At the hostel, every room is fitted with a patio with a city view. All units will provide guests with a fridge. The area is popular for cycling, and car hire is available at Puma House. Popular points of interest near the accommodation include Municipal Museum of History, Puerto Natales Main Square and Maria Auxiliadora Church. Teniente Julio Gallardo Airport is 8 km away.

Couples particularly like the location — they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Puerto Natales, this property has an excellent location score of 9.5

FREE parking!


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 bunk bed
1 bunk bed
1 double bed
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Guest reviews

Categories:

Staff
9.7
Facilities
9.4
Cleanliness
9.5
Comfort
9.4
Value for money
9.5
Location
9.5
Free WiFi
9.5

Select topics to read reviews:

Guests who stayed here loved

  • Kris
    Canada Canada
    Excellent hostel, very clean and comfortable and the staff were friendly and helpful.
  • Laura
    United Kingdom United Kingdom
    Great location, hot showers, comfy beds and great kitchen facilities, always warm
  • Tancredi
    Italy Italy
    Clean hostel in a very good area and with a very kind and helpful owner. Kitchen is perfect you have everything you need and bathrooms are always clean and never busy even when hostel is full. They kept our bags while doing the W/O trek.
  • Tommaso
    Italy Italy
    Cozy, super clean. Nice and helpful staff. Cleanest kitchen I’ve seen in a hostel. Comfortable beds and rooms. You can get all the info you need for the activities to do nearby and also rent camping/trekking staff if needed.
  • Thijs
    Netherlands Netherlands
    Small-sized hostel which is the perfect start of your W-trek adventure. Staff is really nice and the general atmosphere in the hostel is great. You can also rent some last minute gear for Torres del Paine. We slept both in the dorm and the...
  • Patrick
    United Kingdom United Kingdom
    Very good value with a great location. Not a large hostel so it felt quite homely with a few comfy areas to relax, it was quiet with respectful hours for using facilities and it was very clean. The staff were very friendly and knowledgeable about...
  • Maria
    Germany Germany
    Very nice Hostal with helpful staff, equipment for rent all for a good value for money ratio
  • Sam
    United Kingdom United Kingdom
    Great hostel, really helpful and welcoming staff, clean and well-maintained facilities and a nice kitchen to cook and socialise in
  • Sofia
    Sweden Sweden
    Amazing staff who were really helpful, including renting us equipment for the W-trek (the equipment was good and cheap). Really clean hostel, kitchen is organized and great, showers are hot. Nice vibe, but also quiet after 10pm.
  • Lori
    New Zealand New Zealand
    Both hosts are highly accommodating and knowledgeable about Torres del Paine activities. We were also able to rent a car from them with a seamless transaction. They were also very helpful when we encountered an unexpected situation and needed to...

Property surroundings

Facilities of Puma House
Great facilities! Review score, 9.4

Most popular facilities

  • Free WiFi
  • Free parking
  • Family rooms
  • Airport shuttle
  • Tea/coffee maker in all rooms

Bathroom

  • Toilet paper
  • Hairdryer

Bedroom

  • Linen

View

  • City view

Outdoors

  • Patio
  • Garden

Kitchen

  • Shared kitchen
  • Dining table
  • Coffee machine
  • Kitchenware
  • Electric kettle
  • Kitchen
  • Microwave
  • Refrigerator
  • Kitchenette

Room Amenities

  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack

Activities

  • Bicycle rental
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
  • Horse riding
    Additional chargeOff-site
  • Cycling
    Off-site
  • Fishing
    Additional chargeOff-site

Living Area

  • Dining area
  • Seating Area

Media & Technology

  • Streaming service (like Netflix)
  • Satellite channels
  • Telephone

Food & Drink

  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Free public parking is possible at a location nearby (reservation is not needed).

  • Street parking
  • Accessible parking

Reception services

  • Invoice provided
  • Concierge service
  • Luggage storage
  • Tour desk

Entertainment and family services

  • Board games/puzzles

Cleaning services

  • Daily housekeeping

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms

General

  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Non-smoking throughout
  • Heating
  • Private entrance
  • Car hire
  • Family rooms
  • Airport shuttle
    Additional charge

Languages spoken

  • English
  • Spanish

House rules
Puma House takes special requests - add in the next step!

Check-in
From 14:00 to 22:00
Check-out
From 06:00 to 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children older than 10 years are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubRed CompraCash
Parties
Parties/events are not allowed
Quiet hours
Guests must be quiet between 22:00 and 08:00.

The fine print
Need-to-know information for guests at this property

LOCAL TAX LAW

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 22:00:00 and 08:00:00.

FAQs about Puma House

  • Puma House is 800 yards from the centre of Puerto Natales. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Puma House is from 14:00, and check-out is until 10:00.

  • Puma House offers the following activities / services (charges may apply):

    • Cycling
    • Fishing
    • Bike tours
    • Horse riding
    • Walking tours
    • Bicycle rental
  • The prices at Puma House may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.