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The Hotel Ambassador Zermatt enjoys a central location, only 328 feet from the Zermatt train station and the Gornergrat rack railway station. It offers a large heated indoor pool, whirlpool, sauna and free high-speed WiFi in all areas. All rooms and apartments feature a balcony offering panoramic views of the surrounding mountains, including the Matterhorn. There is a free internet corner next to the lobby, and a ski rental shop is on site as well. Fine Swiss and Spanish can be enjoyed in the Tapas & Wine restaurant. The lounge and the bar are inviting places to spend some relaxing hours with a selection of drinks. Shuttle services and a taxi to and from the airport or the train station can be arranged.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the best-rated area in Zermatt, this hotel has an excellent location score of 9.2

Breakfast Info

Buffet


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Availability

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Room Type
Number of guests
 
2 twin beds
2 twin beds
Bedroom
2 twin beds
Living room
1 sofa bed
Bedroom 1
2 twin beds
Bedroom 2
2 twin beds
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Guest reviews

Categories:

Staff
8.7
Facilities
8.5
Cleanliness
8.8
Comfort
8.9
Value for money
7.9
Location
9.2
Free Wifi
8.8

Select topics to read reviews:

Guests who stayed here loved

  • Joseph
    United States United States
    Location downtown was great and close to bus and train stations.
  • Artitaya
    Thailand Thailand
    The hotel is convenient for those visiting the Matterhorn and also allows time to explore the village and do some shopping. I liked everything about this hotel, except for the rain shower from the ceiling. Although there’s another handheld shower,...
  • Mehdi
    United States United States
    Excellent breakfast! Fry and helpful staff. Convenient location.
  • Ginny
    United States United States
    The room was beautiful and had a view of the Matterhorn. All finishings were high end. There were robes and slippers provided. It was very quiet. Breakfast was excellent.
  • Nooralam
    United Arab Emirates United Arab Emirates
    Best location, very clean, daily room service. Best breakfast, it has the very clean swimming pool. and spa. Also a very healthy food restaurant and friendly receptionist. Location was very close to all activities and transportation, like ...
  • Catherine
    United States United States
    Super friendly staff that we all loved. Rooms were comfortable and we loved the balconies with a small view of the mountain.
  • Nasim
    United States United States
    The rooms were immaculate. I had a view of the horn from my balcony. The 2 bedroom setup was just perfect for my picky family who also enjoyed their stay. The staff was courteous and kind and just willing to help in every way.
  • Pamela
    United States United States
    Our room faced the Matterhorn. Amazing view of the mountains around the area. Our room was quiet and very clean. The beds were comfortable too. There was plenty of closet space. The staff was very helpful as well. We ate dinner at the hotel one...
  • Barb
    United States United States
    Staff was fantastic. View of the Matterhorn from deck was amazing
  • Diane
    United States United States
    Location was perfect, close to train and Gornergrat stations. Away from the noise in town.

Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurant #1
    • Cuisine
      Local • International
    • Open for
      Breakfast • Dinner
    • Ambience
      Family-friendly • Traditional • Modern

Amenities of Hotel Ambassador Zermatt
Great facilities! Review score, 8.5

Most popular amenities

  • Indoor swimming pool
  • Free Wifi
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • Skiing
  • Room service
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet
  • Alarm clock

View

  • Mountain view

Outdoors

  • Outdoor furniture
  • Sun deck
  • Balcony
  • Terrace
  • Garden

Kitchen

  • Dryer

Room Amenities

  • Socket near the bed
  • Clothes rack

Ski

  • Ski pass vendor
  • Ski rental on site
  • Ski school
    Additional charge
  • Ski storage

Pets
Pets are allowed on request. Charges may apply.

Activities

  • Bicycle rental
    Additional charge
  • Cycling
    Off-site
  • Hiking
  • Skiing
  • Hot tub

Living Area

  • Dining area
  • Desk

Media & Technology

  • Computer
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar

Internet
Wifi is available in all areas and is free of charge.

Parking
No parking available.

Transportation

  • Public transit tickets
    Additional charge

Front Desk Services

  • Invoice provided
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services

  • Board games/Puzzles
  • Books, DVDs or music for children
  • Board games/puzzles

Cleaning Services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge

Safety & security

  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

General

  • Shared lounge/TV area
  • Hypoallergenic
  • Smoke-free property
  • Hypoallergenic room available
  • Hardwood or parquet floors
  • Heating
  • Laptop safe
  • Packed lunches
  • Elevator
  • Family rooms
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service

Accessibility

  • Upper floors accessible by elevator

Indoor swimming pool

  • Seasonal
  • All ages welcome
  • Heated pool

Spa

  • Locker rooms
  • Hot tub/Jacuzzi
  • Sauna

Languages Spoken

  • German
  • Greek
  • English
  • Spanish
  • French
  • Italian
  • Portuguese
  • Russian

House rules
Hotel Ambassador Zermatt takes special requests – add in the next step!

Check-in
Available 24 hours
Guests are required to show a photo ID and credit card at check-in.
Check-out
From 12:00 AM to 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are allowed on request. Charges may apply.
Groups
When booking more than 3 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBMaestroEC-CardCash

The fine print
Must-know information for guests at this property

Please note that Zermatt is car-free and can only be reached by train. Guests can drive to Täsch and continue to Zermatt by train or taxi.

If you arrive with children, please inform the property about their number and age. You can use the Special Requests box when booking or contact the property.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Hotel Ambassador Zermatt

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Hotel Ambassador Zermatt on this page.

  • Hotel Ambassador Zermatt has 1 restaurant:

    • Restaurant #1
  • Hotel Ambassador Zermatt offers the following activities/services (charges may apply):

    • Hot tub/Jacuzzi
    • Sauna
    • Cycling
    • Hiking
    • Skiing
    • Locker rooms
    • Swimming pool
    • Bicycle rental
  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • The prices at Hotel Ambassador Zermatt may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Hotel Ambassador Zermatt is 1,500 feet from the center of Zermatt. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Hotel Ambassador Zermatt is from 12:00 AM, and check-out is until 11:00 AM.

  • Room options at Hotel Ambassador Zermatt include:

    • Twin
    • Suite
  • Guests staying at Hotel Ambassador Zermatt can enjoy a highly-rated breakfast during their stay (guest review score: 7.1).

    Breakfast option(s) include:

    • Buffet