Overlooking Victoria’s beautiful Inner Harbor, this historic hotel features extensive spa treatments and a selection of on-site restaurants. The Royal British Columbia Museum is 5 minutes' walk away. The Fairmont Empress Hotel’s elegantly decorated rooms offer a plush seating area and windows that open out. Each is equipped with cable TV and an in-room coffee maker. The Empress holds a traditional afternoon tea in a special lobby with views of the harbor. Guests can admire the Victorian architecture and stained glass ceiling of the lobby or swim in the indoor pool. Willow Stream Spa includes a sauna, hot tub and fitness center. The Empress Fairmont Hotel is a 4-minute walk from the Royal London Wax Museum. The Maritime Museum of BC is less than 0.6 mi away.

Couples in particular like the location – they rated it 9.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Fairmont Hotels & Resorts
Hotel chain/brand
Fairmont Hotels & Resorts

Property highlights

Located in the heart of Victoria, this hotel has an excellent location score of 9.8

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Vegetarian, American

Parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 full beds
1 king bed
2 queen beds
1 king bed
and
1 sofa bed
1 queen bed
1 king bed
1 king bed
1 queen bed
1 king bed
1 king bed
1 king bed
1 king bed
and
1 sofa bed
1 king bed
1 sofa bed
and
2 queen beds
1 queen bed
1 king bed
and
1 sofa bed
1 king bed
1 queen bed
1 king bed
1 queen bed
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.

Sustainability
This property has 2 third-party sustainability certifications.

  • Certified illustration
    Biosphere Certification
  • Certified illustration
    Green Key Global Eco-Rating
Guest reviews

Categories:

Staff
9.2
Facilities
9.0
Cleanliness
9.3
Comfort
9.3
Value for money
8.0
Location
9.8
Free Wifi
8.7
High score for Victoria

Select topics to read reviews:

Guests who stayed here loved

  • Colleen
    Canada Canada
    Absolutely beautiful facility and all staff were exceptional.it was wonderful for my family, some of whom were visiting from New Zealand. I wanted the experience to be special and it outdid my expectations. Thank you
  • Debosmita
    the United States the United States
    Fairmont is located at the heart of Victoria downtown. It is at a walking distance from all the attractions. For kids, there is miniature world almost within the grounds. Breakfast is expensive but good. Housekeeping staff are great.
  • Mauricio
    Canada Canada
    Beautiful, well cleaned, friendly staff, fast check in and checkout, and the location is the best.
  • Donald
    the United States the United States
    The view was excellent, and the service was impeccable. Food was delicious, and the location was very central to everything.
  • Jen
    the United States the United States
    Feels like checking in at Hogwarts. Lovely staff, beautiful and centrally located property.
  • Carl
    the United States the United States
    Unsurpassed location with a magnificent view of the harbor. The underground car park had four electric car chargers.
  • Sarah
    the United States the United States
    Everything was great and well maintained. We were only there for a long weekend, and spent most of our time walking around/taking advantage of the city - but while we were inside it was spacious yet cozy, clean, and the staff were all attentive.
  • Felyn
    Canada Canada
    Everything! Stayed there with a group of friends and they made it well worth it for our 50th bday celebration.
  • Aleksei
    Russia Russia
    Exceptional service, beautiful building and suite. All facilities, such as swimming pool, sauna and hot tube were working, towels and all needed were provided. Absolutely lovely tea ceremony, we spend an hour and half with drinking excellent tea...
  • Ernest
    the United States the United States
    From the moment we walked in we realized this was a pretty special place. The doorman greeted us and took care of our bags and guided us where to check in. We went to the 1st floor check in and met Michael who checked us in. Our room wasn't ready...

Hotel area info

Restaurants
1 Restaurant On Site

  • Q at The Empress
    • Cuisine
      American

Amenities of Fairmont Empress Hotel
Great facilities! Review score, 9

Most popular amenities

  • 2 swimming pools
  • Parking on site
  • Free Wifi
  • Non-smoking rooms
  • Family rooms
  • Restaurant
  • Fitness center
  • Spa
  • Bar
  • Breakfast

Outdoors

  • Outdoor furniture
  • Terrace
  • Garden

Kitchen

  • Coffee machine
  • Refrigerator

Pets
Pets are allowed. No extra charges.

Activities

  • Bicycle rental
  • Cycling

Food & Drink

  • Wine/Champagne
    Additional charge
  • Kids' meals
  • Special diet meals (on request)
  • Bar
  • Restaurant

Internet
Wifi is available in all areas and is free of charge.

Parking
Public parking is available on site (reservation is not needed) and costs CAD 35 per day.

  • Valet parking
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking

Front Desk Services

  • Invoice provided
  • Lockers
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services

  • Babysitting/Child services
    Additional charge

Cleaning Services

  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe

General

  • Pet bowls
  • Pet basket
  • Vending machine (drinks)
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Car rental
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service

2 swimming pools

Pool 1 – indoorFree!

  • Open all year
  • All ages welcome
  • Heated pool
  • Pool/Beach towels
  • Beach chairs/Loungers

Pool 2 – indoor (kids)Free!

  • Open all year
  • Suitable for kids
  • Heated pool
  • Pool/Beach towels
  • Beach chairs/Loungers

Spa

  • Kids' pool
  • Locker rooms
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Massage
  • Spa
    Additional charge
  • Fitness center
  • Sauna

Languages Spoken

  • Arabic
  • Danish
  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Malay
  • Russian
  • Filipino
  • Chinese

House rules
Fairmont Empress Hotel takes special requests – add in the next step!

Check-in
From 4:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
Free
Crib upon request
Free
3 - 17 years
Extra bed upon request
Free
Adult (18+ years)
Extra bed upon request
CAD 50 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 19
Pets
Free!Pets are allowed. No extra charges.
Groups
When booking more than 4 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBDiscover

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Fairmont Empress Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

FAQs about Fairmont Empress Hotel

  • Yes, Fairmont Empress Hotel is popular with guests booking family stays.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Check-in at Fairmont Empress Hotel is from 4:00 PM, and check-out is until 11:00 AM.

  • Fairmont Empress Hotel is 2,600 feet from the center of Victoria. All distances are measured in straight lines. Actual travel distances may vary.

  • The nearest beach is 0.9 miles from Fairmont Empress Hotel. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Fairmont Empress Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Guests staying at Fairmont Empress Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • American
    • À la carte
  • Room options at Fairmont Empress Hotel include:

    • Triple
    • Double
    • Quad
    • Suite
  • Yes, there's a hot tub. You can find out more about this and the other facilities at Fairmont Empress Hotel on this page.

  • Fairmont Empress Hotel has 1 restaurant:

    • Q at The Empress
  • Fairmont Empress Hotel offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Spa facilities
    • Bicycle rental
    • Locker rooms
    • Spa/Wellness packages
    • Swimming pool
    • Fitness
    • Steam room
    • Spa lounge/Relaxation area