IMPORTANT MAINTENANCE & CONSTRUCTION NOTICE – READ BEFORE BOOKING:

Our front entry & exit gates located on Mulyan Place will be undergoing substantial repair works beginning on the 11th of September, 2023.

The works are expected to be complete by the 10th of October, with all going to plan and weather permitting.

For those who will be booking a stay with us during the September – October period, please rest assured that there will be no disruptions to our guests.

However do keep in mind that during this period, there will be no access to and from the front entrance & exit gates at all times. All incoming and outgoing traffic must use the back gate of the resort, which is located on Heeb Street. Any guest arrivals will need to enter the resort from this gate. If the gate is closed at the time of arrival, guests will need to call reception to be let into the resort on (07) 5597 0650.

Please feel free to reach out to us if you need help or directions to our back gate on Heeb Street.

We thank you for your understanding while we improve the resort for all of our future guests.

Please note that this hotel will not accept any reservations for groups in which all guests are under the age of 18. Any guests under 18 years of age traveling without a parent or legal guardian must present a signed letter from their parent or legal guardian accepting responsibility for any damages.

You must show a valid credit card and photo ID (passport or driver's license) upon check in. This credit card and ID must be in the same name as the guest's name on the booking confirmation, and a copy will be retained by the hotel.

If you have any questions regarding these matters, please contact us via phone or email and we will be happy to help

客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。

請提前告知Royal Woods Resort您預計抵達的時間。您可以在訂房時使用特殊要求方框通知對方，或透過確認函上提供的聯絡資料直接與住宿處聯繫。

因應新冠肺炎（COVID-19）疫情，此住宿現正採取行動以保障顧客與員工的安全，故可能會減少或停止提供某些服務與設施。

由於新冠肺炎（COVID-19）疫情，此住宿已縮短接待住客及提供服務的時段。

您不得因新冠肺炎（COVID-19）隔離之目的入住該住宿。

入住時須支付 AUD 200 損壞押金。 您將透過信用卡支付費用。 您辦理退房後 7 天內將獲得退費。 住宿檢查確認後會透過信用卡將押金全額退還。