Farm Stays in Buenavista

todo

The staff that works there is amazing. Patricia who’s the person that takes care of the Hotel is very humble and attentive to all of your needs. The Hotel itself is beautiful but has some flaws that may need to be fixed so people can enjoy their stay 100% instead of having disappointments as I did. The room that we were given is a size of match box and there is where our issues started. We asked for a better room and the person uncharged of the hotel courteously showed us other options and we liked another room. She put us in touch with the owner who graciously agreed to changed us to another room ad he said he wanted us to be happy and enjoy our stay. A few min later the person in charged of the hotel told us that we will need to pay more for the new room, and I told her that was not the conversation I had with the owner. She called the owner once again and he communicated that after taking to his business partner they felt that they needed to charges more due to the other room was for three people and not for two. That they will loose money if they gave us the new room. So customer service here is not important, but money is. We ended up starting in the same room as we were disappointed of our last conversation with the owner. That same night we decided to take a shower brote going to sleep as wee drove most of the day to get there. We found another problem, there was not hot water in our room. The next day we communicated this to the person in charged and they came to the room and verified the issue. A few min later she came back and said that the owners communicated to her that we can change rooms now for free with no extra charge due to the inconvenience. We decided not to change rooms as we settle and put all of our belongings down to stay in the small room. However, we started taking showers at a different room as we were given access.