Search hotels in Horsham

This was plan B for me....I tried to book, again, at the Holiday Inn express/suites because it's so close to Ann's Choice where my mother lives...this is an economically GREAT alternative...however, for a family with children and no pool...probably not a great choice. But for business travelers...a VERY good choice.

breakfast area, especially if place is crowded, you can't get anywhere near. wanted first floor rooms but they could not accommodate that. however, no dissatisfaction with the rooms we were given. the place is quiet and clean.

When we checked in there we’re dirty towels n the back of the door from previous guests. The garbage under the sink still has stuff in it from the previous guests. The breakfast consisted of granola bars and pre packed muffins. Asked for a broom due to a spill. Had to get it myself. Only good feature, there was a TV in the laundry area.

It was a nice clean room and comfortable. Had a decent gym for a hotel and breakfast. I was there with my teenage son for a lacrosse tournament. We drove with 2 other families in a van from Chicago and arrived early. The lady helped us check-in early and was able to have all three families on the same floor near each other. Staff was pleasant and helpful. Decent Italian restaurant is located across the street and there is a very good old fashioned diner (we had breakfast- recommended by the staff) about a mile down the street

I think Horsham Hilton is definitely the best hotel in the area of Horsham county. I have been in the customer service industry in many different realms through out my career. Businesses such as the Hilton, need to train their employees to understand that whether it be by phone or in person, being that first point of contact for any potential customer is crucial for your business to succeed and survive. Friendliness and being helpful and learning to smile, can mean the difference between a happy customer and return visit, to word spreading that this hotel is not connected or concerned with meeting your needs. Communication with your customer during an unforeseen situation is key. And that did not occur. With all that being said, I would consider staying again for the weekend or a one night get away. A free night would have been a nice gesture on the hotel’s part for the inconvenience and lack of communication to its guests especially on a Valentine’s weekend getaway!

My Sister is from Horsham, Pa so I’ve spent some time out here off and on but never considered hotel stay due to transportation Horsham is a very beautiful city very well maintained neighborhoods I could see myself traveling here often and or even moving out here permanently someday my children even love it as well the park we visited was super cute it was an all people’s playground where we met two other special needs family’s it was an incredible feeling not being judged