Travelers who really want to “get away from it all” trust resorts to provide the pinnacle of all-inclusive relaxation. Resort guests are invited to enjoy communal on-site amenities like pools, spas, restaurants, activities, excursions, and shops, and stay the night in luxurious private rooms, villas, or apartments.
I was charged for beverages that I did not drink from my room, I also was charged additional resort fees upon checkout. Customer service was very rude when I asked about these feeds.
When we entered the Westin at the National Harbor, a front dest staff member, Ikea, greeted us with a welcoming smile. She seem very knowledgable about our reservation and offered additional help when needed. She made my granddaughter and I feel very comfortable. She checked in on us often. I feel that she went over and beyond most receptionists, I have encountered at other resort or hotels.
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