Resorts in Fajardo

Room was closed to event attended.

We checked into the Wyndham hotel and were initially very excited to stay at a Wyndham property. I must say, their services, cleanliness, property amenities, beach and pool facilities, and breakfast were all excellent – beautiful and enjoyable. However, our experience was dampened by the room we were assigned. While the room was clean, we soon realized that the toilet flush wasn’t working properly, and the tank took 15–20 minutes to refill. This caused significant inconvenience, especially at midnight. We were offered a room change, which was described as an “upgrade” with a poolside view. Exhausted and eager to resolve the situation, we accepted the new room without much thought. However, the next morning, we woke up to loud noises from drills and machinery. Upon opening the window, we discovered that the pool was under construction or being repaired. The noise disrupted our morning and made it clear that this wasn’t an upgrade at all. If I had known about the construction beforehand, I would never have accepted that room, especially considering the price ($470/night, including taxes, services, parking, and paid breakfast). Positive: I highly recommend their breakfast—it's delicious, top-notch, and worth it. If possible, pay extra for breakfast when booking your room. Parking : $25 valet, $15 for self parking Suggestion to Management: Management needs to understand that we work hard all year to enjoy vacations like this with our families, and this incident was disappointing. Although the hotel manager apologized and offered a 10% credit, looking back, I can’t help but question whether it was really worth spending so much for such an experience.

staff was amazing

Garden and the pool area are gorgeous. Room was nice. Staff was friendly, if you don´t take into account the extra charges they were trying to make us pay.

They treat you like a family with best service and territory