Inns in Walnut Creek

It was easy on and off highway 24. And to everything else.

Entire property was clean and property maintained

It was clean and comfortable

The cleaning service entered our room while we were gone and took our personal belongings, when questioned about where our items were, they had the nerve to ask me if was I sure, that all my belongings were missing. I became VERY hostile and a young African American woman who claimed to be the supervisor informed me that she was told our room (booked Fri- Sun, extended over) was listed as a "checkout" AFTER I re-reserved our room, had the keys updated, etc.. I said okay so correct me if I'm wrong if that was the case WHAT IS THE POLICY ONCE ENTERING A ROOM AND FINDING PERSONAL BELONGINGS LEFT BEHIND? I said bagging them and returning them to the front for lost and found correct, and she agreed. The question is why was this not done with my items? A housekeeper came by with bag number 1, a partial of my missing items as if that was all they had, I became upset again questioning where is the rest, they acted as if language was becoming a barrier with the housekeepers, 10 mins later a 2nd bag was produced, again missing items, including my BRAND NEW bottle of Dusse (Liquor bottle worth $70), I became VERY upset again, the housekeeper left and returned with my damn bottle...Items STILL missing...and what do you know...Them Mfks were going to try to keep ALL of my belongings I had just purchased for the stay. I want to be refunded for my stay as I took a loss, and endured pain and suffering, and emotional stress stemming from this situation. No one ever apologized or asked what they could do to rectify or make the situation better. BAD CUSTOMER SERVICE, BAD LOOK ON FUTURE CHOICE HOTELS AND THEIR STAFF!!!!!!!!

room was clean, and the location was perfect for our trip. Parking was very helpful.

I was conveniently off the freeway