Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.

If you are making payment using another cardholder's credit card, kindly provide the following to the hotel prior to your arrival:

1) Authorization letter with cardholder's signature

2) Copy of the cardholder's card (front and back of card with cardholder's signature)

Please note that hotel may contact the cardholder for verification purposes.

Villa room does not have extra bed.

Children under 4 years old are free of charge if sharing room with parents.

Additional charges will apply for children 4 years and over. Please contact the property directly for more information.

Guests from 11 years of age are considered as adults. Kindly check the individual room capacity for more details.

There will be a compulsory fee applied for Christmas and New year Gala Dinner(31/12) and not included room rate and surcharge rate, which will be charged upon check-in date.

A deposit is required upon check-in for additional services or damages during the stay and will be refunded upon departure. Deposit only in VND.

Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in. For children, birth certificates are required. If birth certificates are not provided, guests under 55 inches will be considered children aged 4 – 12 years old.

When using Vinpearl’s services, guests consent to the property’s use of the photographs taken for statistics. These photographs will not be disclosed to third parties outside Vingroup.

Each villa room has a different number of occupancy for children. Please contact the property for further information.

Guests are required to check the room’s furniture and mini-bar (food and drinks) upon check-in and check-out.

Please note that rate is not inclusive of VinWonders & Safari Ticket

Please provide the flight number (such as VJ975, VJ979 …) & contact at least 48 hrs prior arrival date for complimentary airport transfer by shuttle bus arrangement. In case we do not receive the above required information, we understand that you arrange the transportation to our hotel by yourself.

- Vietnamese

"Khách sạn cung cấp dịch vụ đón/tiễn sân bay miễn phí bằng shuttle bus (phụ thuộc vào gói phòng khách đặt): vui lòng cung cấp số hiệu chuyến bay (như VN1233, VJ455 …) cùng số điện thoại liên hệ 48 giờ trước ngày nhận phòng. Trường hợp khách sạn không nhận được thông tin phản hồi trước thời gian quy định, chúng tôi hiểu rằng Quý khách tự túc việc sắp xếp di chuyển đến khách sạn."

English:

"-Property credit is Grand World voucher Credit, which has stay date untill 31/8/2023"

- Vietnamese:

"Tín dụng chỗ nghỉ là Voucher Grand World cho khách lưu trú trước 31/08/2023"

Guests under the age of 18 can only check in with a parent or official guardian.