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Located in Hanoi and with Hanoi Old City Gate reachable within a 7-minute walk, The West Hotel & Spa provides concierge services, allergy-free rooms, a terrace, free WiFi throughout the property and a restaurant. This 3-star hotel offers a tour desk and luggage storage space. The property has room service, a 24-hour front desk and currency exchange for guests. The units are equipped with air conditioning, a flat-screen TV with satellite channels, a fridge, a electric tea pot, a bidet, free toiletries and a desk. Featuring a private bathroom with a shower and a hairdryer, some units at the hotel also provide guests with a city view. At The West Hotel & Spa all rooms are equipped with bed linen and towels. A buffet, American or Asian breakfast is available every morning at the property. Popular points of interest near the accommodation include Thang Long Water Puppet Theater, Hoan Kiem Lake and St. Joseph Cathedral. The nearest airport is Noi Bai International, 15 miles from The West Hotel & Spa, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the heart of Hanoi, this hotel has an excellent location score of 9.7

Breakfast Info

Vegetarian, Vegan, Asian, American, Buffet


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Availability

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Room Type
Number of guests
 
1 twin bed
and
1 queen bed
2 twin beds
2 queen beds
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.6
Facilities
8.9
Cleanliness
9.2
Comfort
9.1
Value for money
9.2
Location
9.7
Free Wifi
9.4
High score for Hanoi
Select topics to read reviews:

Guests who stayed here loved

  • Katy
    United States of America United States of America
    Loved the location, amazing friendly staff and the spacious room! also had a great breakfast that had a mix of western and asian food. The staff went above and beyond to try to help us and made it so so nice. I was needing some medications and...
  • Gavin
    Australia Australia
    The staff were the highlight of our stay! Special thanks to Chloe, Mike and the whole team that made our stay special and warm. ☺️ Great location, clean rooms. Breakfast was good.
  • Carl
    Philippines Philippines
    Location is perfect right in the middle of all Old Town Our room is very quiet and everything is perfect. Staff Chloe Mike and Leo were very accommodating in our needs. Chloe helped us booked our Sapa trip and was picked up right in our hotel and...

Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurant #1
    • Open for
      Breakfast
    • Ambience
      Family-friendly • Traditional • Modern • Romantic

Amenities of The West Hotel & Spa
Great facilities! Review score, 8.9

Most popular amenities
  • Free Wifi
  • Airport shuttle
  • Family rooms
  • Spa
  • Non-smoking rooms
  • 24-hour front desk
  • Restaurant
  • Terrace
  • Room service
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Towels/Sheets (extra fee)
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Terrace
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Live music/Performance
    Additional chargeOff-site
  • Cooking class
    Additional chargeOff-site
  • Tour or class about local culture
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Snack bar
  • Minibar
Internet
Wifi is available in all areas and is free of charge.
Parking
No parking available.
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Laundry
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
General
  • Shuttle service
    Additional charge
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Tile/Marble floor
  • Heating
  • Soundproof
  • Car rental
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Upper floors accessible by elevator
Spa
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Waxing services
  • Facial treatments
  • Beauty services
  • Massage
    Additional charge
  • Spa
    Additional charge
Languages Spoken
  • English
  • Vietnamese

House rules
The West Hotel & Spa takes special requests – add in the next step!

Check-in
From 14:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 11 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 4 rooms, different policies and additional fees may apply.
Accepted payment methods
VisaMastercardJCBUnionPay debit cardUnionPay credit cardCash

FAQs about The West Hotel & Spa

  • The West Hotel & Spa has 1 restaurant:

    • Restaurant #1
  • The West Hotel & Spa offers the following activities/services (charges may apply):

    • Spa
    • Massage
    • Body wrap
    • Walking tours
    • Foot massage
    • Body treatments
    • Back massage
    • Tour or class about local culture
    • Full-body massage
    • Facial treatments
    • Spa lounge/Relaxation area
    • Live music/Performance
    • Head massage
    • Body scrub
    • Neck massage
    • Bike tours
    • Couples' massage
    • Beauty services
    • Spa facilities
    • Cooking class
    • Hand massage
    • Waxing services
    • Spa/Wellness packages
  • Room options at The West Hotel & Spa include:

    • Double
    • Triple
    • Suite
    • Twin
    • Family
  • Guests staying at The West Hotel & Spa can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).

    Breakfast option(s) include:

    • Vegetarian
    • Vegan
    • Asian
    • American
    • Buffet
  • The prices at The West Hotel & Spa may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • The West Hotel & Spa is 2,300 feet from the center of Hanoi. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at The West Hotel & Spa is from 2:00 PM, and check-out is until 12:00 PM.