CANCELATION POLICY: We have a 24-hour cancellation policy; cancel by the day before your check-in to avoid a full charge for the first night (before midnight). Cancellations due to changed travel plans, weather conditions, or canceled flights do NOT waive any cancellation fees.

ID REQUIREMENTS: Our hostel is for travelers and cannot accommodate Portland/Vancouver Metro residents. A valid government-issued photo ID showing residence outside this area and a credit or debit card in the guest’s name are required. International travelers must present a passport; U.S. travelers need a state ID. Please note that we do not accept American Express cards.

BOOKING AND PAYMENT: Oregon does not have a sales tax, but a 16% lodging tax will be added to the overnight rate. This includes a 14% state and City of Portland lodging tax plus a 2% Portland Tourism Assessment.

FRONT DESK HOURS AND CHECK-IN/OUT: Our front desk is open from 7am to 11pm. Late arrivals can be arranged with prior notice. Check-in starts at 3pm. Luggage storage is available for early arrivals. Check-out is at noon. Hostel guests have 24-hour access.

BOOKING FOR FRIENDS, FAMILY & BUSINESS TRIPS: At NW Portland Hostel, you can only book for others if you’ll be staying together.

PERSONAL PROPERTY: We are not responsible for theft or loss. Lockers are provided in the dorms, and locks are free to borrow. However, if a lock is not returned or is lost, a $10 charge will apply. Please be mindful not to leave any belongings visible in your car. Although our neighborhood is considered safe, car break-ins can happen, as with many cities, when items are left in sight. If you can't fit your belongings in your trunk, we have luggage storage available.

PETS & SERVICE ANIMALS: Only service animals are permitted.

MINORS: Guests under 18 must be accompanied by a parent, guardian, or adult leader.

SMOKING & ALCOHOL: Smoking is allowed only in limited designated areas. Alcohol is not allowed in sleeping rooms and most common spaces.

SERVICE REFUSAL: We reserve the right to refuse service for valid, non-discriminatory reasons.

BEHAVIOR EXPECTATIONS: Guests are expected to respect others and to clean up after themselves. Illegal activity will be reported to the police.

GROUP BOOKINGS: Group bookings of 10 or more follow separate guidelines. Please email groups@nwportlandhostel.com for more information.

سيطلب من الضيوف عند تسجيل الوصول إظهار بطاقة هوية تحتوي على صورة شخصية وبطاقة ائتمان. يرجى ملاحظة أن جميع الطلبات الخاصة ستكون رهناً بالتوافر وقد تستلزم تكاليف إضافية.