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Situated in Fort Portal, 2.7 km from Toroo Botanical Gardens Fort Portal, Palm Star Motel features accommodation with a garden, free private parking, a shared lounge and a terrace. With free WiFi, this 3-star hotel offers room service and a 24-hour front desk. Guests can enjoy African and American dishes at the restaurant or have a cocktail at the bar. At the hotel, the rooms include a desk and a flat-screen TV. The private bathroom is fitted with a shower, free toiletries and slippers. All rooms have a wardrobe. Lake Nkuruba Nature Reserve is 24 km from Palm Star Motel, while Sempaya National Park is 43 km from the property. Kasese Airport is 75 km away.

Couples particularly like the location — they rated it 8.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.0)

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
Bedroom 1:
1 single bed
Bedroom 2:
1 double bed
Living room:
1 sofa bed
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Guest reviews

Categories:

Staff
9.2
Facilities
8.5
Cleanliness
9.3
Comfort
9.1
Value for money
9.2
Location
8.0
Free WiFi
7.9
High score for Fort Portal
Select topics to read reviews:

Guests who stayed here loved

  • Belinda
    Uganda Uganda
    This was my 4th stay at the facility and I'm glad that the services have remained the same in terms of delivery.
  • Bert
    Belgium Belgium
    Very nice rooms, nice modern and airy. Very clean. comfortable bed. Staff were very friendly and prepared a tasty breakfast every morning. Quiet at night. I enjoyed my stay.
  • Harri
    Finland Finland
    Nice room with a very nice patio, excellent breakfast, secure parking, helpful and professuonal staff.
  • Alexandra
    South Africa South Africa
    Comfortable rooms, good staff, breakfast was good.
  • Thomas
    South Africa South Africa
    Five-star service. The staff, especially the receptionist Medius goes the extra mile. She went in town extra to buy a Jackfruit for me and fish for dinner. As a guest you feel very welcomed and they take care about you. And it’s all about customer...
  • Vladimir
    Estonia Estonia
    Do take their best rooms, they are far more spacious and are a bargain for the price. Nice and honest staff. Good setting.
  • Nalukwago
    Uganda Uganda
    I liked the breakfast and the staff were very friendly and helpful
  • Geethan
    Uganda Uganda
    The property was very clean, newly painted, lots of flowers in the inner courtyard around which all the rooms are situated. The staff were very courteous, nothing was impossible for them and they understood all our requirements very well. Even...
  • Lars
    Denmark Denmark
    Very friendly staff that bought papaya for me at the market after we had talked about a tree on the grounds. The food was excellent.
  • Slawomir
    Canada Canada
    Everything was perfect, great breakfast, good wifi, comfy bed, hot water and best of all the service was the best I've experienced in small hotels in all of Africa!

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few minutes

  • Hello incase i would love to make a tour to around places like the hots springs or amabere ga nyina mwiru, do you have transport services there. also do you have a tour package incase one wanted to tour

    Yes please, we do arrange tours to the hotsprings and the Amabere Ga Nyina mwiru, we have a variety of crater lakes, national parks among others. We have tour packages. Thank you
    Answered on 31 August 2023

Hotel surroundings

Restaurants
1 restaurant on site

  • palmstar
    • Cuisine
      African • American
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Traditional

Facilities of Palm Star Motel
Great facilities! Review score, 8.5

Most popular facilities
  • Restaurant
  • Free WiFi
  • Free parking
  • Non-smoking rooms
  • Facilities for disabled guests
  • Room service
  • Family rooms
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower
Bedroom
  • Wardrobe or closet
View
  • Garden view
  • View
Outdoors
  • Outdoor fireplace
  • Picnic area
  • Outdoor furniture
  • BBQ facilities
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Dining table
  • Kitchen
  • Washing machine
Room Amenities
  • Socket near the bed
Pets
Pets are allowed on request. No extra charges.
Activities
  • Bicycle rental
    Additional charge
  • Live music/performance
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Temporary art galleries
  • Evening entertainment
    Additional charge
Living Area
  • Dining area
  • Sofa
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • TV
Food & Drink
  • Fruits
  • Wine/champagne
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in public areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Valet parking
  • Accessible parking
Reception services
  • Private check-in/check-out
  • Concierge service
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Board games/puzzles
  • Baby safety gates
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • 24-hour security
General
  • Grocery deliveries
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Mosquito net
  • Tile/marble floor
  • Car hire
  • Interconnected room(s) available
  • Packed lunches
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Emergency cord in bathroom
  • Lower bathroom sink
  • Higher level toilet
  • Wheelchair accessible
Languages spoken
  • English

House rules
Palm Star Motel takes special requests - add in the next step!

Check-in
From 12:00 to 00:00
Check-out
From 10:00 to 11:30
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
US$8 per child, per night
Cot upon request
US$5 per child, per night
3 - 12 years
Extra bed upon request
US$8 per child, per night
13+ years
Extra bed upon request
US$10 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Free!Pets are allowed on request. No extra charges.
Cash only
This property only accepts cash payments.

FAQs about Palm Star Motel

  • Yes, Palm Star Motel is popular with guests booking family stays.

  • The prices at Palm Star Motel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Palm Star Motel is from 12:00, and check-out is until 11:30.

  • Palm Star Motel has 1 restaurant:

    • palmstar
  • Room options at Palm Star Motel include:

    • Single
    • Suite
  • Palm Star Motel offers the following activities / services (charges may apply):

    • Evening entertainment
    • Tour or class about local culture
    • Walking tours
    • Bicycle rental
    • Temporary art galleries
    • Live music/performance
    • Bike tours
  • Palm Star Motel is 1.8 miles from the centre of Fort Portal. All distances are measured in straight lines. Actual travel distances may vary.