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Located in Krakow and with St. Florian's Gate reachable within a few steps, Hotel H15 Luxury Palace - Destigo Hotels has concierge services, non-smoking rooms, a garden, free WiFi throughout the property and a bar. Offering a restaurant, the property also has a fitness center, as well as an indoor pool and a sauna. The property provides room service, a 24-hour front desk and organizing tours for guests. The hotel will provide guests with air-conditioned rooms with a desk, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. All rooms include an electric tea pot, while some have a balcony. All rooms feature a closet. Guests at Hotel H15 Luxury Palace - Destigo Hotels can enjoy a buffet breakfast. The accommodation offers 5-star accommodations with a hot tub. Popular points of interest near Hotel H15 Luxury Palace - Destigo Hotels include Krakow Central Station, Lost Souls Alley and St. Mary's Basilica. John Paul II International Kraków–Balice Airport is 11 miles from the property, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 9.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Destigo Hotels
Hotel chain/brand

Property highlights

Located in the heart of Krakow, this hotel has an excellent location score of 9.8

Breakfast Info

Buffet


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Availability

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Room Type
Number of guests
 
1 queen bed
1 queen bed
1 queen bed
1 queen bed
Bedroom
1 queen bed
Living room
1 sofa bed
Bedroom
1 queen bed
Living room
1 sofa bed
1 queen bed
1 queen bed
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Guest reviews

Categories:

Staff
9.6
Facilities
9.5
Cleanliness
9.7
Comfort
9.7
Value for money
9.1
Location
9.8
Free Wifi
9.4
High score for Krakow

Select topics to read reviews:

Guests who stayed here loved

  • Cristian
    France France
    Absolutely brilliant hotel. Palatial room, beautiful fixtures and finishes, wonderful staff and spa
  • Jon
    United Kingdom United Kingdom
    Brilliantly located and a wonderfully old property that has done its best to keep as much of the features of the original house as possible in turning it into a modern hotel. Our room had the most beautiful paintings preserved on the beams and...
  • Sylvia
    United States United States
    Our stay at H15 Hotel in Kraków was truly wonderful from start to finish. The hotel is impeccably designed, blending luxury with cozy comfort. The rooms were spotless, beautifully furnished, and thoughtfully equipped. The staff went above and...
  • Gerald
    United States United States
    Excellent location for the main square and old town Great breakfast Very helpful staff
  • Yekaterina
    United Arab Emirates United Arab Emirates
    Located in oldtown, very stylish and modern hotel. Amazing breakfast. Super nice personnel. Amazing SPA, if you want to relax go for massage with Dominika.
  • Tammy
    United States United States
    Amazing location, amazing staff, beautiful hotel, breakfast was excellent, we enjoyed our stay very much, highly recommend!
  • Cristina
    Brazil Brazil
    Everything was perfect! The location, staff, ambience, breakfast. Should have stayed longer to enjoy the Spa and massage. I'll go back for sure!
  • Allison
    United States United States
    Comfy bed, friendly staff, quiet yet very close to the Old Square and restaurants. Loved the bathroom!
  • Roland
    Switzerland Switzerland
    Everything. Exceptional breakfast with good coffee
  • Erin
    United States United States
    We booked with a great last minute deal here for a couple of nights, and it was exceptional. The staff, the spacious rooms, breakfast, bistro, spa, massage, bedding, air-conditioning, coffee in the room… everything was 5 stars for us.

Hotel area info

Restaurants
2 Restaurants On Site

  • Bistro The Hours
    • Cuisine
      International
    • Open for
      Lunch • Dinner • Cocktail hour
    • Ambience
      Modern
  • Restauracja Artesse
    • Cuisine
      European
    • Open for
      Dinner

Amenities of Hotel H15 Luxury Palace - Destigo Hotels
Great facilities! Review score, 9.5

Most popular amenities

  • Indoor swimming pool
  • Parking
  • Free Wifi
  • Spa
  • Airport shuttle
  • Family rooms
  • Fitness center
  • Tea/Coffee Maker in All Rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet

Outdoors

  • Outdoor furniture
  • Garden

Kitchen

  • Coffee machine
  • Electric kettle

Room Amenities

  • Socket near the bed
  • Clothes rack

Pets
Pets are allowed. Charges may apply.

Activities

  • Bicycle rental
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Temporary art galleries
    Additional chargeOff-site
  • Hiking
    Additional chargeOff-site

Living Area

  • Desk

Media & Technology

  • Streaming service (like Netflix)
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
Wifi is available in all areas and is free of charge.

Parking
Public parking is available at a location nearby (reservation is not needed) and costs 150 zł per day.

  • Valet parking

Front Desk Services

  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

General

  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Car rental
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service

Accessibility

  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator

Indoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Beach chairs/Loungers

Spa

  • Locker rooms
  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body scrub
  • Body treatments
  • Facial treatments
  • Beauty services
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna

Languages Spoken

  • English
  • Italian
  • Polish
  • Russian
  • Ukrainian

House rules
Hotel H15 Luxury Palace - Destigo Hotels takes special requests – add in the next step!

Check-in
From 3:00 PM to 12:00 AM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 12:00 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of 500 zł is required on arrival. That's about $121. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
3+ years
Extra bed upon request
400 zł per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are allowed. Charges may apply.
Groups
When booking more than 6 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercardCash is not accepted

The fine print
Must-know information for guests at this property

Children under 16 years old are welcome to use the wellness area daily from 7:00 am to 7:00 pm.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel H15 Luxury Palace - Destigo Hotels of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

A damage deposit of 500 zł is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

FAQs about Hotel H15 Luxury Palace - Destigo Hotels

  • Check-in at Hotel H15 Luxury Palace - Destigo Hotels is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at Hotel H15 Luxury Palace - Destigo Hotels may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Guests staying at Hotel H15 Luxury Palace - Destigo Hotels can enjoy a highly-rated breakfast during their stay (guest review score: 9.0).

    Breakfast option(s) include:

    • Buffet
  • Hotel H15 Luxury Palace - Destigo Hotels offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Hiking
    • Walking tours
    • Couples' massage
    • Locker rooms
    • Neck massage
    • Bicycle rental
    • Fitness
    • Bike tours
    • Spa/Wellness packages
    • Tour or class about local culture
    • Hand massage
    • Temporary art galleries
    • Foot massage
    • Swimming pool
    • Head massage
    • Beauty services
    • Full-body massage
    • Back massage
    • Facial treatments
    • Body treatments
    • Body scrub
    • Spa facilities
    • Steam room
    • Spa lounge/Relaxation area
  • Yes, there's a hot tub. You can find out more about this and the other facilities at Hotel H15 Luxury Palace - Destigo Hotels on this page.

  • Room options at Hotel H15 Luxury Palace - Destigo Hotels include:

    • Double
    • Suite
    • Apartment
  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Hotel H15 Luxury Palace - Destigo Hotels is 1,000 feet from the center of Krakow. All distances are measured in straight lines. Actual travel distances may vary.

  • Hotel H15 Luxury Palace - Destigo Hotels has 2 restaurants:

    • Restauracja Artesse
    • Bistro The Hours