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Located 492 feet away from the main square, La Casa de Los Balcones offers accommodations in Chachapoyas. Free WiFi is available throughout the property. Each room comes with a flat-screen TV with cable channels and fitted with a private bathroom. You will find luggage storage space at the property.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.6)

Breakfast Info

Continental, American


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Availability

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Room Type
Number of guests
 
1 full bed
2 full beds
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Guest reviews

Categories:

Staff
9.2
Facilities
8.8
Cleanliness
9.2
Comfort
9.1
Value for money
9.2
Location
9.6
Free Wifi
9.0
High score for Chachapoyas

Select topics to read reviews:

Guests who stayed here loved

  • Chelsey
    United States United States
    Nice place. In the center. Good breakfast. Big hotel. Big rooms.
  • Mary
    United States United States
    Great location. Friendly and helpful staff. Tasty breakfast. Very clean. Comfortable.
  • Alina
    Mexico Mexico
    The hospitality was on point! The staff is amazing, the location is prefect, the rooms are clean and cozy, the breakfast is great, they provide a water dispenser (the first I see in South America!) so you can refill your water bottle. 100% recommend!
  • Virginie
    Brazil Brazil
    We liked very much the location and the Staff! We did a mistake in booking and thought we had a parking, the staff was so nice to help us solve this issue. Armando was even reserving the space for our motorbikes to park the second night. Excellent...
  • Gwen
    Netherlands Netherlands
    Bed and pillows were great. Warm water in the morning.
  • Wendy
    United States United States
    Family owned and provided excellent service. great linens, very clean. owner appears to be doing a lot of upgrades, as the streets throughout CHH are getting redone.
  • Lauren
    Peru Peru
    What makes this hotel really extraordinary is the staff. They provide exceptional service, from custom ordered breakfast to carrying (very heavy!) bags up to your room. They can also do laundry if you need it. The property is far enough from the...
  • Marc
    United Kingdom United Kingdom
    The greatest thing about our visit to this hotel was the fantastic service from Omar, who seemed to do everything! He helped us with our visit the next day to Kuelap and was friendly and instructive. The shower was one of the best I've ever been...
  • Pavan
    United Kingdom United Kingdom
    Beds were very comfortable, lovely hot shower, rooms were very clean and cleaned daily. Staff very friendly, and helped store our bags as we had a bus later in the day. Excellent and central location. 10-15 mins walk from the bus terminal.
  • Jimbo
    United Kingdom United Kingdom
    Outstanding value this place. Very clean. Great breakfast, friendly staff

Hotel area info

Amenities of La Casa de Los Balcones
Great facilities! Review score, 8.8

Most popular amenities

  • Free Wifi
  • Airport shuttle
  • Parking
  • Non-smoking rooms
  • Family rooms

Bathroom

  • Toilet paper
  • Towels
  • Towels/Sheets (extra fee)
  • Guest bathroom
  • Bathtub or shower
  • Shared toilet
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet

Outdoors

  • Outdoor furniture
  • Terrace
  • Sun deck

Kitchen

  • Cleaning products

Room Amenities

  • Socket near the bed
  • Clothes rack

Living Area

  • Sitting area
  • Desk

Media & Technology

  • Streaming service (like Netflix)
  • Flat-screen TV
  • Cable channels
  • Video
  • TV
  • Pay-per-view channels

Food & Drink

  • Fruit
    Additional charge

Internet
Wifi is available in all areas and is free of charge.

Parking
Public parking is available at a location nearby (reservation is needed) and costs $6 per day.

    Front Desk Services

    • Invoice provided
    • Baggage storage
    • Tour desk
    • 24-hour front desk

    Cleaning Services

    • Daily housekeeping
    • Suit press
      Additional charge
    • Ironing service
      Additional charge
    • Laundry
      Additional charge

    Business Facilities

    • Fax/Photocopying
      Additional charge

    Safety & security

    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Security alarm
    • Key access
    • 24-hour security
    • Safe
      Additional charge

    General

    • Shuttle service
      Additional charge
    • Smoke-free property
    • Private entrance
    • Family rooms
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Iron

    Accessibility

    • Upper floors accessible by stairs only
    • Entire unit located on ground floor

    Languages Spoken

    • Spanish

    House rules
    La Casa de Los Balcones takes special requests – add in the next step!

    Check-in
    From 2:00 PM to 10:00 PM
    You need to let the property know what time you'll be arriving in advance.
    Check-out
    From 5:00 AM to 12:00 PM
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 13 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    The number of cribs allowed depends on the option you choose. Check your selected option for more info.

    There are no extra beds available at this property.

    All cribs are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Accepted payment methods
    American ExpressVisaMastercardDiners ClubJCBMaestroDiscoverUnionPay debit cardUnionPay credit cardCash

    The fine print
    Must-know information for guests at this property

    Please inform La Casa de Los Balcones of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

    Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    FAQs about La Casa de Los Balcones

    • La Casa de Los Balcones offers the following activities/services (charges may apply):

      • Guests staying at La Casa de Los Balcones can enjoy a highly-rated breakfast during their stay (guest review score: 8.0).

        Breakfast option(s) include:

        • Continental
        • American
        • À la carte
      • Check-in at La Casa de Los Balcones is from 2:00 PM, and check-out is until 12:00 PM.

      • Yes, La Casa de Los Balcones is popular with guests booking family stays.

      • La Casa de Los Balcones is 650 feet from the center of Chachapoyas. All distances are measured in straight lines. Actual travel distances may vary.

      • Room options at La Casa de Los Balcones include:

        • Double
        • Twin
      • The prices at La Casa de Los Balcones may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.