Quiet time is from 11pm, all visitors must leave by 11pm. Friends of guests are allowed in the Ground Floor common areas. Guest parties are not allowed.

If you expect to arrive outside reception opening hours, please inform Trek Global in advance, using the contact details found on the booking confirmation.

Children under 18 years of age are not permitted to stay at Trek Global unless accompanied by a guardian over the age of 18 who is also staying at the property and in the same room. If an entire wing of the property is booked, then minors can be in separate rooms from their guardian, however, the hostel must be contacted directly to arrange this.

A valid photo ID is required upon check in. When booking 4 rooms or more, different policies and additional supplements may apply.

Valid photo identification is required at check-in for each guest staying. Valid photo identification that will be accepted is a passport, NZ drivers’ license, Kiwi Access Card (or HANZ card . Student IDs or foreign driving license's will not be accepted as valid. Identification must not be expired, and copies will NOT be accepted.