Nestled on the shores of Lake Wakatipu, Novotel Queenstown Lakeside is just a 1-minute walk from many shops, restaurants, nightlife and activities. Novotel Queenstowns’ contemporary rooms offer a selection of spectacular alpine, garden and lake views. Each air-conditioned room features a private balcony and a flat-screen TV. Novotel offers ski storage facilities, a spa pool, guest laundry and valet car parking. Guests can enjoy 30-minutes free WiFi in the lobby. In-room WiFi is available at an additional charge. 24-hour room service is available. There is a concierge service which can organise transfers to the local ski fields, including Coronet Peak, The Remarkables, and Cardrona. Elements Restaurant boasts local cuisine and ingredients, including the hotel’s very own rooftop honey. It also serves daily buffet breakfast with hot and continental options. Enjoy tapas and beverages in front of the fireplace at Elements Café & Bar.

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Novotel
Hotel chain/brand
Novotel

Property highlights

Situated in the best rated area in Queenstown, this hotel has an excellent location score of 9.6

Breakfast info

Continental, Full English/Irish, Buffet

Private parking at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
1 extra-large double bed
1 extra-large double bed
2 double beds
1 large double bed
2 double beds
1 extra-large double bed
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Guest reviews

Categories:

Staff
8.8
Facilities
7.8
Cleanliness
8.4
Comfort
8.5
Value for money
7.4
Location
9.6
Free WiFi
8.4
Low score for Queenstown

Select topics to read reviews:

Guests who stayed here loved

  • Diederik
    New Zealand New Zealand
    Great service and the staff are very friendly and helpful
  • Ju-li
    Singapore Singapore
    The best thing about Novotel Queenstown Lakeside is the location. Superb location which is right in the middle of the city which is bustling with shops, cafes, restaurants and a lovely view of the mountains and lake. Room size is just right for...
  • Yanna
    United Kingdom United Kingdom
    I love Novotel in Queenstown. I always spend time here because it's close to everything yet removed from the buzz. The beds out of this world, massive too. I always book a lakefront room. Walking distance to my favourite restaurant Blue Kanu,...
  • Diane
    Australia Australia
    Close and convenient - and the luggage storage option was great
  • Joanne
    United Kingdom United Kingdom
    The location was perfect. The room was spacious. Friendly staff especially Jake on activities.
  • Leslie
    Australia Australia
    Central location, good breakfast, friendly helpful staff
  • Susanna
    Australia Australia
    Great location! The concierge was a standout, he demonstrated great customer service skills that clearly loves his job and people.
  • Holli
    Australia Australia
    Right on the lake. Lovely view. Walking distance to everything. Quiet.
  • Teagan
    Australia Australia
    The property was very central, they were quick to grab our car for valet, staff were helpful with queries. Loved the little balcony and the ability to have a window open for some fresh air. The bedding was amazing, pillow were a little flat and...
  • M
    Meegan
    New Zealand New Zealand
    Great customer service. Friendly and helpful staff. Great amenities

Hotel surroundings

Restaurants
1 restaurant on site

  • Elements
    • Cuisine
      Local
    • Open for
      Dinner
    • Ambiance
      Family friendly • Traditional
    • Dietary options
      Vegetarian • Gluten-free

Facilities of Novotel Queenstown Lakeside

Most popular facilities

  • Private parking
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Fitness centre
  • Restaurant
  • Facilities for disabled guests
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer

Bedroom

  • Linen
  • Wardrobe or closet
  • Alarm clock

Outdoors

  • Outdoor furniture
  • Balcony
  • Garden

Kitchen

  • Refrigerator

Ski

  • Ski storage

Activities

  • Bicycle rental
    Additional charge
  • Happy hour
    Additional charge
  • Cycling
    Off-site
  • Skiing
    Off-site
  • Golf course (within 3 km)
    Additional charge

Living Area

  • Seating Area
  • Desk

Media & Technology

  • Streaming service (like Netflix)
  • Flat-screen TV
  • Satellite channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Private parking is possible on site (reservation is needed) and costs NZD 50 per day.

  • Valet parking
  • Electric vehicle charging station

Reception services

  • Invoice provided
  • Concierge service
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
  • 24-hour front desk

Entertainment and family services

  • Board games/puzzles
  • Babysitting/child services
    Additional charge

Cleaning services

  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

General

  • Shuttle service
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Laptop safe
  • Packed lunches
  • Carpeted
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service

Accessibility

  • Upper floors accessible by elevator

Wellness

  • Fitness
  • Hot tub/Jacuzzi
  • Fitness centre

Languages spoken

  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese

House rules
Novotel Queenstown Lakeside takes special requests - add in the next step!

Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 16 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
3+ years
Extra bed upon request
NZD 60 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercardJCBEftposCash is not accepted

The fine print
Need-to-know information for guests at this property

If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in.

Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.

Please note, there is a 2% credit card surcharge when using a credit card.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Novotel Queenstown Lakeside in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Novotel Queenstown Lakeside

  • Novotel Queenstown Lakeside has 1 restaurant:

    • Elements
  • Novotel Queenstown Lakeside offers the following activities / services (charges may apply):

    • Fitness centre
    • Hot tub/Jacuzzi
    • Cycling
    • Skiing
    • Golf course (within 3 km)
    • Bicycle rental
    • Happy hour
    • Fitness
  • Room options at Novotel Queenstown Lakeside include:

    • Twin
    • Double
    • Triple
  • The prices at Novotel Queenstown Lakeside may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Novotel Queenstown Lakeside is from 14:00, and check-out is until 11:00.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Novotel Queenstown Lakeside on this page.

  • Novotel Queenstown Lakeside is 250 yards from the centre of Queenstown. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Novotel Queenstown Lakeside can enjoy a highly-rated breakfast during their stay (guest review score: 7.7).

    Breakfast option(s) include:

    • Continental
    • Full English/Irish
    • Buffet