All guests must sign the property's Terms of Stay.

Applicable to all bookings starting from 3rd January 2022:

In order to successfully check-in to Adventure Queenstown Hostel, all guests associated with this booking are required to provide evidence that they have received two or more doses of a NZ Government approved Covid-19 vaccine. Any guests not able to provide this evidence will not be checked in and will be charged any applicable cancellation charges as outlined below, any subsequent nights will also be cancelled.

Covid Policy

Positive Tests

As per New Zealand Government stipulations, in the event of a guest testing positive to Covid-19, you will need to self-isolate for 7 days at your own expense. You will be required to proactively find other suitable accommodation and be financially prepared to cover this cost. Our hostel is not equipped to offer self-isolation due to the shared living nature of hostel life. As per our refund policy, there are no refunds for Covid-19 reasons (with the exception of the government closing the border, which is unlikely). We urge all guests to ensure they have suitable travel insurance.

Masks & Face coverings

Face coverings indoors are not mandatory for accommodation providers. Due to the communal and social nature of hostels, wearing a mask indoors may be impractical. Therefore wearing a mask is to be a personal choice for each guest including staff who are, simultaneously, also live-in guests of the hostel

Payment

Adventure Hostels reserve the right to remotely charge any outstanding balance for any reservation, once made

For flexible cancellation bookings, Adventure Hostels take payment on arrival at the property. Over selected dates and special events, Adventure Hostels reserves the right to charge any booking in advance of the date of arrival. This will usually be once the free-cancellation period expires.

For non-refundable reservations, Adventure Hostels will remotely charge the total balance (plus 2.5% transaction fee) immediately on receipt of booking from Booking.com. A 2.5% transaction charge will be added to your total balance, this is to cover the fees that banks charge to Adventure Hostels to process remote transactions, this is not an exchange rate surcharge.

Please ensure that any debit or credit cards associated with this booking have adequate funds for us to process this payment. Adventure Hostels reserves the right to cancel any bookings from which we are unable to charge any outstanding balances. In line with Booking.com’s policies.

In the event of any extension of your booking or additional bookings made directly with the hostel, payment must be made prior to the commencement of this reservation.

Beds and Room Allocation

Adventure Hostels are unable to guarantee guests from a group booking (2+ persons) will be allocated into the same room, as this is dependent on current availability on the date you make your booking. Priority is given to the bookings made earliest. Nor can we guarantee that any booking will be in the same room for the duration of the stay, though we will always try our best as it makes our job far easier. Adventure Hostels do not allocate bunks and operates a first in first choice policy, therefore we are unable to offer any preferred choice between upper or lower bunks.

Groups

We are a small hostel and therefore do not allow groups of more than 6 people. Anyone found to be making multiple bookings to attempt having more than 6 people will have their booking cancelled or be turned away at check-in. Please contact the property directly for bookings of 7+ guests.

Maximum length of stay

Adventure Hostels operate a maximum length of stay of 10 nights. There must then be a 20 night break/gap between any subsequent or future reservations at the same Adventure Hostel. We reserve the right to cancel or refuse service to any person making additional bookings within the 20 night break period, or persons who attempt to circumvent our maximum stay policy. At the end of the 10-nights, you are welcome to start a new reservation at another Adventure Hostel in Queenstown or Wanaka.

Please inform Adventure Queenstown Hostel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.