Boasting an Olympic sized swimming pool and 5 dining options, The Pacific Sutera offers easy access to Sutera Harbor Golf & Country Club. Free WiFi is accessible throughout and for guests who drive, free parking is available. Featuring contemporary decor, every room is fitted with a flat-screen satellite TV, an electric kettle and a mini-bar. The private bathroom comes with a bath, a shower and free toiletries. Guests enjoy sea or golf course view. Cafe Boleh serves daily buffet breakfast and all day dining, while Silk Garden specializes in Chinese cuisines. Drinks and snacks are available at the Pool Bar, Lobby Lounge and Breeze Beach Club. Pampering massages are offered at the Chavana Spa and guests can play a game in the bowling alley. Staff at the 24/7 front desk are happy to assist you with outdoor activities and tour queries. Other facilities include a fitness center and a children's playground. IMAGO Shopping Mall and Sabah Museum are 1.1 mi from The Pacific Sutera. The nearest airport is Kota Kinabalu International Airport, 3.7 mi from the property.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.1)

Breakfast Info

Continental, Buffet

Free Parking Available On Site

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
1 twin bed
and
1 queen bed
1 king bed
1 king bed
1 queen bed
or
2 twin beds
1 queen bed
or
2 twin beds
1 king bed
1 king bed
2 twin beds
and
1 queen bed
1 king bed
1 king bed
1 twin bed
1 twin bed
2 twin beds
2 twin beds
2 twin beds
2 twin beds
1 twin bed
1 twin bed
1 king bed
2 twin beds
1 king bed
2 twin beds
1 king bed
2 twin beds
1 king bed
2 twin beds
1 twin bed
and
1 king bed
1 king bed
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Guest reviews

Categories:

Staff
8.6
Facilities
8.7
Cleanliness
8.8
Comfort
8.8
Value for money
8.4
Location
9.1
Free Wifi
8.1

Select topics to read reviews:

Guests who stayed here loved

  • Stanley
    Malaysia Malaysia
    Location of the Hotel. it's located in the Kota Kinabalu city. Great and clean room.
  • David
    United States United States
    Very nice place. The lobby and pool area are beautiful. The breakfast buffet and dinner buffet are great
  • Sunflower
    Malaysia Malaysia
    Facilities in the room very good & clean Shuttle bus with pleasant & friendly driver Fast check in/out
  • Jingshi
    South Korea South Korea
    Pool, breakfast, sunset view, sky bar, lobby, marina view, water sports activities
  • Ang
    Malaysia Malaysia
    Room was clean and beautiful Seaview was awesome Has an awesome stroll along the sea
  • Cynthia
    United States United States
    Love the ocean view it was gorgeous. Like the landscape of the properties. Room were clean.
  • Jennybeemnl
    Philippines Philippines
    Good room and very nice service throughout - concierge, reception, pool, restaurant, housekeeping. Very nice ambience - sunset view at sky lounge, beach, harbour, pool. Also nice lights at night
  • Kang
    Malaysia Malaysia
    room is clean and comfortable. breakfast also nice the seavies vary nice
  • Musaed
    Saudi Arabia Saudi Arabia
    It was a more than wonderful experience and I liked the distinguished management of Port Sutera, as it combined the two most wonderful resorts in the region distinguished by design in terms of rooms and swimming pools as well as green areas in...
  • Siti
    Malaysia Malaysia
    Excellent... very satisfied with the type of buffet breakfast...

Area info

Restaurants
2 Restaurants On Site

  • Cafe Boleh
    • Cuisine
      International
    • Ambience
      Family-friendly
  • Silk Garden
    • Cuisine
      Chinese • Asian
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly • Modern

Resort facilities at The Pacific Sutera
Great facilities! Review score, 8.7

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Family rooms
  • Free parking
  • Airport shuttle
  • Beachfront
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Private beach area

Bathroom

  • Toilet paper
  • Towels
  • Bidet
  • Bathtub or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet

View

  • View

Outdoors

  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Private beach area
  • Terrace
  • Garden

Kitchen

  • Electric kettle
  • Refrigerator

Room Amenities

  • Clothes rack

Activities

  • Live music/Performance
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinners
    Additional charge
  • Beach
  • Badminton equipment
    Additional charge
  • Tennis equipment
    Additional charge
  • Evening entertainment
    Additional charge
  • Water sports facilities on site
    Additional charge
  • Nightclub/DJ
    Additional charge
  • Racquetball
    Additional charge
  • Bowling
    Additional charge
  • Karaoke
    Additional charge
  • Ping-pong
  • Pool table
  • Playground
  • Game room
  • Golf course (within 2 miles)
    Additional charge
  • Tennis court
    Additional charge

Living Area

  • Sofa
  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker

Internet
Wifi is available in all areas and is free of charge.

Parking
Free public parking is available on site (reservation is not needed).

  • Accessible parking

Front Desk Services

  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services

  • Strollers
  • Baby safety gates
  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge

Cleaning Services

  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

General

  • Shuttle service
    Additional charge
  • Convenience store on site
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Car rental
  • Carpeted
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service

Accessibility

  • Wheelchair accessible
  • Upper floors accessible by elevator

2 swimming pools

Pool 1 – outdoorFree!

  • Open all year
  • Pool with view
  • Pool/Beach towels
  • Beach chairs/Loungers

Pool 2 – outdoorFree!

  • Open all year
  • Adults only
  • Pool with view
  • Plunge pool
  • Pool/Beach towels
  • Beach chairs/Loungers

Spa

  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Spa facilities
  • Beach umbrellas
  • Beach chairs/Loungers
  • Waterslide
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna

Languages Spoken

  • English
  • Indonesian
  • Malay
  • Chinese

House rules
The Pacific Sutera takes special requests – add in the next step!

Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of MYR 200 is required on arrival. That's about $44. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
13+ years
Extra bed upon request
MYR 180 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 21
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBCash

The fine print
Must-know information for guests at this property

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

To all non-Malaysian residents that booking Family Escapade at The Pacific (Residence of Malaysia Only) rate will be subject to a penalty surcharge of RM 250.00 net per room per night (stay period: now till 30 September 2024) and RM 255.00 net per room per night (stay period: 1 October 2024 till 31 March 2025). Upon check-in, guests will be required to present their Malaysia Resident ID/PR to confirm their rate entitlement.

2 (two) tickets of New Year’s Non-Stop Mega Party included per room purchase for all room packages on 31st December 2024.

Additional pax/person will be chargeable at RM 299.00nett per adult & RM 99.00nett per child aged 7 to 12 years old whereby guests will pay direct to hotel upon check-in.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Pacific Sutera of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

A damage deposit of MYR 200 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

FAQs about The Pacific Sutera

  • Room options at The Pacific Sutera include:

    • Double
    • Suite
    • Family
    • Twin/Double
    • Twin
  • The Pacific Sutera has 2 restaurants:

    • Cafe Boleh
    • Silk Garden
  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Check-in at The Pacific Sutera is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, The Pacific Sutera is popular with guests booking family stays.

  • Guests staying at The Pacific Sutera can enjoy a highly-rated breakfast during their stay (guest review score: 7.2).

    Breakfast option(s) include:

    • Continental
    • Buffet
  • The Pacific Sutera is 1.3 miles from the center of Kota Kinabalu. All distances are measured in straight lines. Actual travel distances may vary.

  • The Pacific Sutera offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Playground
    • Pool table
    • Game room
    • Bowling
    • Ping-pong
    • Tennis court
    • Karaoke
    • Golf course (within 2 miles)
    • Racquetball
    • Evening entertainment
    • Beachfront
    • Private beach area
    • Happy hour
    • Badminton equipment
    • Personal trainer
    • Fitness
    • Swimming pool
    • Tennis equipment
    • Locker rooms
    • Foot bath
    • Live music/Performance
    • Spa facilities
    • Themed dinners
    • Yoga classes
    • Beach
    • Spa lounge/Relaxation area
    • Water sports facilities on site
    • Nightclub/DJ
    • Spa/Wellness packages
    • Fitness classes
  • The prices at The Pacific Sutera may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.