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Experience world-class service at Bertam Resort,Penang

Set in Kepala Batas, 21 km from Sunway Carnival Mall, Bertam Resort, Penang offers accommodation with an outdoor swimming pool, free private parking, a fitness centre and a garden. Among the facilities of this property are a restaurant, a kids' club and a shared lounge, along with free WiFi. The accommodation features room service, a concierge service and organising tours for guests. The resort will provide guests with air-conditioned rooms offering a desk, a kettle, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a bidet. All guest rooms feature a wardrobe. A buffet, continental or American breakfast is available at the property. Bertam Resort, Penang offers 5-star accommodation with a sauna and terrace. Guests at the accommodation will be able to enjoy activities in and around Kepala Batas, like cycling. Guests can enjoy playing billiards, or take advantage of the business centre. Languages spoken at the reception include Arabic, Mandarin, German and English, and guests are invited to request information on the area when needed. Penang Bridge is 30 km from Bertam Resort, Penang, while Queensbay Mall is 38 km from the property. Penang International Airport is 41 km away.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.9)

Breakfast info

Continental, Vegetarian, Halal, Gluten-free, Asian, American, Buffet, Breakfast to go

Free private parking available on-site

Activities:

Fitness centre

Golf course (within 3 km)

Games room


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
1 extra-large double bed
1 extra-large double bed
2 single beds
1 extra-large double bed
2 double beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
Bedroom 1
1 extra-large double bed
Bedroom 2
2 large double beds
Bedroom 3
1 large double bed
1 extra-large double bed
1 extra-large double bed
Bedroom 1
1 large double bed
Bedroom 2
2 double beds
Bedroom 3
1 double bed
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Guest reviews

Categories:

Staff
9.0
Facilities
9.2
Cleanliness
9.3
Comfort
9.2
Value for money
8.8
Location
8.9
Free WiFi
8.0
High score for Kepala Batas

Select topics to read reviews:

Guests who stayed here loved

  • Siti
    Malaysia Malaysia
    The bed are comfortable. The room was clean. Everything good.
  • Fardowsa
    Australia Australia
    Great customer service, very respectful and welcoming
  • Mohamad
    Malaysia Malaysia
    fabulous stay. Comfy. But its a shame, waterpark only open on day time. Should give extra time until night.
  • Sher
    United Kingdom United Kingdom
    The staff are exceptional, and the Bertam Resort is a very pleasant surprise. We've been looking for a nice hotel to with the family, and this met all of our expectations.
  • Nazri
    Malaysia Malaysia
    The facilities, The cleanliness Hospitality of the staff The surroundings. Hoping to have a convenience store for us to buy chips or biscuits or Maggie and drinks
  • Norsita
    Malaysia Malaysia
    Staffs very reliable and friendly Hotel's pool was awesome
  • Sharifah
    Malaysia Malaysia
    The friendly staff, the cleanliness, the varieties of the breakfast spread, and excellent restaurant staff. Keep it up!
  • Muhd
    Malaysia Malaysia
    i didn't expect can get early check in during festive season. thank you bertam resort.
  • Aiman
    Malaysia Malaysia
    The hotel is very excellent. Really recommended to everyone. The lobby and swimming pool is amazing and insta worthy. The room is great and new. Will come back for sure.
  • Masturhanim
    Malaysia Malaysia
    The room with bathtubs very excellent..my daughter enjoy their vacation...

Property surroundings

Restaurants
1 restaurant on site

  • Essaouira
    • Cuisine
      Malaysian • Mediterranean
    • Open for
      Breakfast • Brunch • Dinner
    • Ambiance
      Family friendly
    • Dietary options
      Halal

Resort facilities of Bertam Resort,Penang
Great facilities! Review score, 9.2

Most popular facilities

  • Outdoor swimming pool
  • Spa and wellness centre
  • Free WiFi
  • Fitness centre
  • Restaurant
  • Facilities for disabled guests
  • Free parking
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bidet
  • Towels/sheets (extra fee)
  • Additional toilet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower

Bedroom

  • Wardrobe or closet
  • Alarm clock

View

  • View

Outdoors

  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden

Kitchen

  • Electric kettle

Room Amenities

  • Drying rack for clothing
  • Clothes rack

Activities

  • Aerobics
    Additional charge
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Themed dinner nights
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
  • Water park
    Additional charge
  • Kids' club
  • Cycling
  • Karaoke
  • Billiards
  • Children's playground
  • Games room
  • Golf course (within 3 km)
    Additional charge

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
  • Pay-per-view channels

Food & Drink

  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
WiFi is available in the rooms and is free of charge.

Parking
Free private parking is possible on site (reservation is not needed).

    Transport

    • Public transport tickets
      Additional charge

    Reception services

    • Invoice provided
    • Lockers
    • Private check-in/check-out
    • Concierge service
    • Luggage storage
    • Tour desk
    • Express check-in/check-out
    • 24-hour front desk

    Entertainment and family services

    • Kids' outdoor play equipment
    • Indoor play area
    • Board games/puzzles

    Cleaning services

    • Daily housekeeping
    • Trouser press
      Additional charge
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge

    Business facilities

    • Fax/photocopying
      Additional charge
    • Business centre
    • Meeting/banquet facilities
      Additional charge

    Safety & security

    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key card access
    • Key access
    • 24-hour security
    • Safety deposit box

    General

    • Shuttle service
      Additional charge
    • Shared lounge/TV area
    • Designated smoking area
    • Air conditioning
    • Non-smoking throughout
    • Allergy-free room
    • Wake-up service
    • Hardwood or parquet floors
    • Heating
    • Soundproofing
    • Laptop safe
    • Packed lunches
    • Carpeted
    • Soundproof rooms
    • Lift
    • Family rooms
    • Barber/beauty shop
    • Ironing facilities
    • Facilities for disabled guests
    • Pants press
    • Non-smoking rooms
    • Iron
    • Wake up service/Alarm clock
    • Room service

    Accessibility

    • Lower bathroom sink
    • Higher level toilet
    • Toilet with grab rails
    • Wheelchair accessible
    • Upper floors accessible by elevator

    Outdoor swimming pool
    Free!

    • Open all year
    • All ages welcome
    • Infinity pool
    • Pool with view
    • Salt-water pool
    • Swimming pool toys
    • Pool/beach towels
    • Pool bar
    • Sun loungers or beach chairs
    • Sun umbrellas
    • Fence around pool

    Wellness

    • Kids' pool
    • Fitness/spa locker rooms
    • Personal trainer
    • Fitness classes
    • Yoga classes
    • Fitness
    • Full body massage
    • Hand massage
    • Head massage
    • Couples massage
    • Foot massage
    • Neck massage
    • Back massage
    • Spa/wellness packages
    • Foot bath
    • Spa lounge/relaxation area
    • Steam room
    • Spa facilities
    • Body wrap
    • Body scrub
    • Body treatments
    • Pedicure
    • Manicure
    • Make up services
    • Facial treatments
    • Beauty Services
    • Sun umbrellas
    • Sun loungers or beach chairs
    • Water slide
    • Public Bath
    • Open-air bath
    • Hot tub/Jacuzzi
      Additional charge
    • Massage
      Additional charge
    • Spa and wellness centre
      Additional charge
    • Fitness centre
    • Sauna

    Languages spoken

    • Arabic
    • Mandarin
    • German
    • English
    • Hindi
    • Indonesian
    • Malay
    • Tamil
    • Filipino
    • Chinese

    House rules
    Bertam Resort,Penang takes special requests - add in the next step!

    Check-in
    From 15:00 to 00:00
    Check-out
    Until 12:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Refundable damage deposit
    A damage deposit of MYR 200 is required on arrival. That's about £36. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
    Children and beds

    Child policies

    Children of any age are welcome.

    Children 18 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 2 years
    Cot upon request
    Free

    The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

    There are no extra beds available at this property.

    All cots are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Cards accepted at this property
    VisaMastercardCash is not accepted

    The fine print
    Need-to-know information for guests at this property

    A damage deposit of MYR 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

    FAQs about Bertam Resort,Penang

    • Room options at Bertam Resort,Penang include:

      • Twin
      • Double
      • Suite
      • Apartment
    • Guests staying at Bertam Resort,Penang can enjoy a highly-rated breakfast during their stay (guest review score: 8.0).

      Breakfast option(s) include:

      • Continental
      • Vegetarian
      • Halal
      • Gluten-free
      • Asian
      • American
      • Buffet
      • Breakfast to go
    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Bertam Resort,Penang is 2.1 miles from the centre of Kepala Batas. All distances are measured in straight lines. Actual travel distances may vary.

    • Bertam Resort,Penang offers the following activities / services (charges may apply):

      • Spa and wellness centre
      • Fitness centre
      • Hot tub/Jacuzzi
      • Sauna
      • Massage
      • Cycling
      • Children's playground
      • Billiards
      • Games room
      • Karaoke
      • Golf course (within 3 km)
      • Water park
      • Kids' club
      • Open-air bath
      • Tour or class about local culture
      • Swimming Pool
      • Personal trainer
      • Beauty Services
      • Bike tours
      • Aerobics
      • Fitness/spa locker rooms
      • Facial treatments
      • Cooking class
      • Public Bath
      • Walking tours
      • Make up services
      • Themed dinner nights
      • Manicure
      • Pedicure
      • Body treatments
      • Body scrub
      • Body wrap
      • Spa facilities
      • Steam room
      • Spa lounge/relaxation area
      • Foot bath
      • Spa/wellness packages
      • Back massage
      • Neck massage
      • Foot massage
      • Couples massage
      • Head massage
      • Hand massage
      • Full body massage
      • Fitness
      • Yoga classes
      • Fitness classes
    • The prices at Bertam Resort,Penang may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Bertam Resort,Penang has 1 restaurant:

      • Essaouira
    • Yes, there is a hot tub. You can find out more about this and the other facilities at Bertam Resort,Penang on this page.

    • Yes, Bertam Resort,Penang is popular with guests booking family stays.

    • Check-in at Bertam Resort,Penang is from 15:00, and check-out is until 12:00.