You might be eligible for a Genius discount at Hotel Plaza Kokai Cancún. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

Centrally located in one of Cancun’s most important residential areas, the Hotel Plaza Kokai is in an ideal position to explore downtown Cancun, the beautiful Mexican beaches or the Mayan delights the region has to offer. All of the guest rooms are comfortably furnished and well presented and offer the business or leisure traveler all the facilities one may need. With downtown Cancun on your doorstep, the shopping centers and delights of the city are all easy accessible.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kavia Hotels
Hotel chain/brand

Property highlights

Top location: Highly rated by recent guests (8.5)


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
1 extra-large double bed
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Guest reviews

Categories:

Staff
8.0
Facilities
7.4
Cleanliness
8.0
Comfort
8.0
Value for money
8.0
Location
8.5
Free WiFi
7.8

Select topics to read reviews:

Guests who stayed here loved

  • Hemant
    India India
    Its close to the centre and there are a lot of things to do near by, also close to the ADO bus station. The hotel was clean and spacious.
  • David
    Australia Australia
    great location. near bus terminal and supermarket.
  • Alessandra
    United Kingdom United Kingdom
    The hotel is conveniently located at 10 minutes taxi from Puerto Juarez and 20 minutes taxi from Cancun airport. The rooms are comfortable and clean, although a bit outdated and with signs of time. Our room had quite bad lighting and a very noise...
  • Marcos
    Ireland Ireland
    Central location, next to the bus station. Good restaurants nearby. AC available and needed.
  • Dmytro
    Canada Canada
    really liked the staff. In particular, employee Alan. He speaks good English and helped resolve all issues.
  • Jakob
    Denmark Denmark
    This was my first night in Mexico and first, I found the hotel a bit boring, but after having tried many other hotels in Mexico, I appreciate that things just worked here! It was quiet, had a good bed, and the shower was working fine.
  • Neil
    United Kingdom United Kingdom
    Nice sized room and good location near the bus station
  • Umer
    Pakistan Pakistan
    Friendly and cooperative staff. Mr. Miguel was very kind and helpful. We had a very good, comfortable and smooth stay.
  • Luis
    France France
    The apartment is in good conditions, nothing fancy but functional. The property manager is very available and flexible.
  • Scott
    United Kingdom United Kingdom
    Needed a cheap clean room near to the bus station to sleep for a few hours after a late night arrival and this is exactly what we got. Big room, comfy bed, nice staff, great location, all good.

Hotel surroundings

Facilities of Hotel Plaza Kokai Cancún

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Room service
  • Facilities for disabled guests
  • 24-hour front desk
  • Bar
  • Terrace
  • Daily housekeeping

Bathroom

  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower

Bedroom

  • Linen

Outdoors

  • Outdoor furniture
  • Sun terrace
  • Terrace

Activities

  • Live sport events (broadcast)
  • Live music/performance
    Additional charge
  • Happy hour
    Additional charge

Media & Technology

  • TV

Food & Drink

  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Bar

Internet
WiFi is available in the rooms and is free of charge.

Parking
No parking available.

Reception services

  • Invoice provided
  • Concierge service
  • Luggage storage
  • Tour desk
  • 24-hour front desk

Cleaning services

  • Daily housekeeping
    Additional charge
  • Trouser press

Business facilities

  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Safety deposit box

General

  • Grocery deliveries
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service

Accessibility

  • Toilet with grab rails
  • Wheelchair accessible

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool/beach towels

Wellness

  • Kids' pool
  • Sun umbrellas
  • Public Bath

Languages spoken

  • English
  • Spanish

House rules
Hotel Plaza Kokai Cancún takes special requests - add in the next step!

Check-in
From 15:00 to 18:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
From 11:30 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 4 years
Extra bed upon request
Free
Cot upon request
Free
5+ years
Extra bed upon request
Free

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
VisaMastercardCash

The fine print
Need-to-know information for guests at this property

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

FAQs about Hotel Plaza Kokai Cancún

  • Room options at Hotel Plaza Kokai Cancún include:

    • Twin
    • Double
  • Hotel Plaza Kokai Cancún is 0.8 miles from the centre of Cancún. All distances are measured in straight lines. Actual travel distances may vary.

  • Hotel Plaza Kokai Cancún offers the following activities / services (charges may apply):

    • Happy hour
    • Swimming Pool
    • Live sport events (broadcast)
    • Live music/performance
    • Public Bath
  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at Hotel Plaza Kokai Cancún is from 15:00, and check-out is until 12:00.

  • The prices at Hotel Plaza Kokai Cancún may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.