The reservation charge will appear on the credit card statement in the name of: Hotelera Playamar, S.A. of C.V. For more information about the charge for this reservation, please contact the hotel. The name of the holder of the credit card used to pay must match the name of one of the guests listed on the reservation. The same credit card and government-issued ID must be presented upon check-in. Payments are not accepted at the hotel. Reservations that have not been paid for will be canceled before arrival. If an invoice is requested, it will be issued by Hotelera Playamar, S.A. de C.V., based in Mexico.

An environmental fee of 32.57 mxn per night per room must be paid upon check-in.

The type of bed selected is subject to availability at the hotel. The property does not accept reservations of 10 rooms or more. All bookings of 10 or more rooms will be considered a group and are subject to group terms and conditions.

Guests are required to show a valid ID and credit card upon check-in at the hotel. All special requests are subject to availability and may incur additional costs. It is essential that the primary reservation holder be 18 years or older at the time of check-in at the hotel.

Please inform the hotel of your expected arrival time in advance, using the special requests box when making your reservation or by contacting the hotel directly. Contact details appear on the booking confirmation.

Children policy:

From 0 - 2.99 years: Baby

From 3 - 12.99 years: Child paying child rate

From 13 years old: Adult Rate

Child Rates are available in the hotel reservations department.

Els clients han de presentar un document d’identitat amb fotografia i una targeta de crèdit durant el registre d’entrada. Les peticions especials són segons disponibilitat i poden comportar suplements.

A conseqüència del coronavirus (Covid-19), aquest allotjament ha pres mesures de seguretat i neteja addicionals.

A causa del coronavirus (Covid-19), aquest allotjament està prenent mesures per protegir la seguretat dels clients i empleats. Per aquest motiu, pot ser que alguns serveis i equipament es vegin reduïts o que no estiguin disponibles.

A causa del coronavirus (Covid-19), assegura't que a l'hora de reservar en aquest allotjament segueixes les directrius del govern local de la destinació pel que fa al motiu del viatge i la mida màxima del grup, entre d'altres.

A causa del coronavirus (Covid-19), l'ús de mascareta és obligatori a totes les zones comunes interiors.